Appaloosa Moving and Storage
Moving and storage service in Augusta, Georgia
Google rating
4.5
Ratings counted
17
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 17 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 82.4% | |
| 4 star | 1 | 5.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 5.9% | |
| 1 star | 1 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Appaloosa Moving and Storage, counted by matching the words they used.
- Damage to belongings2 · 100%
- Items missing or never delivered1 · 50%
- Claim or refund went nowhere1 · 50%
Counted across the 2 one and two star reviews we have read for Appaloosa Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I do not recommend using Budget Movers or Appaloosa (owned by the same mysterious person who has yet to reach out to me himself, despite the many times I have left messages with his office staff for him to do so). We used this company to move 9 months ago, and we are still going back and forth with them regarding an insurance claim for over $1,500 worth of "missing" items that they are refusing to pay us for in full (including a brand new TV, its mount, and a smart watch).
I had a water leak that damaged flooring in my master bedroom. I called Melissa and asked that she remove the furniture in order that my contractors could replace the flooring. She said her guys were out of town and she call when they returned the following day and take care of my request. She did not call as promised so I call her again and she said she would have someone out the next morning at 9am.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 46%
- Worked hard and fast3 · 23%
- Turned up when they said2 · 15%
- Careful with belongings2 · 15%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Appaloosa Moving and Storage. A review can mention more than one thing.
In their own words
I had the BEST moving experience with Apaloosa moving. Transparent with their pricing and the most affordable for the area. They were prompt and timely. Rayshaun, Brent, and Jacobi were so polite and professional. Very hardworking! No damage to any of my items. I would definitely use them again!
Nice facility. Helpful people. Great communication. Security is on site too keeping an eye on things. I'll be keeping my boat there for the foreseeable future.
Because Appaloosa Moving and Storage was acquired by Budget Mover of Augusta, I'll be leaving a review on both pages. First, the guys (Richard, Rod, and Tank) were phenomenal people. They were some of the hardest working guys I've hired (I've moved 5+ times). In addition, all 3 were extremely respectful, down to earth, and thoughtful through each step in the process.
My wife and I met with Melissa the week prior to our move and she was very pleasant to work with. We walked through our home and we showed her every piece we planned for them to move She explained that there was a 2hr. minimum even though it appeared that we would exceed that for the amount of items required for the move. Her Team arrived promptly at the scheduled time. The crew leader and I went over all of the pieces for the move and they began working immediately.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff6
- moving company3
- pricing3
- no damage to items2
- pleasant experience2
- polite movers2
- affordable move2
- phone call2
- budget2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory