YourWay Storage
Self-storage facility in Augusta, Georgia
Google rating
4.8
Ratings counted
149
Are 1 or 2 star
4.0%Around typical
The rating breakdown
6 of the 149 ratings in Google’s published star breakdown for YourWay Storage are one or two star.
Against other listings in Augusta
About the same as the middle of the 17 listings in Augusta we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 140 | 94.0% | |
| 4 star | 3 | 2.0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.3% | |
| 1 star | 4 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is YourWay Storage at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for YourWay Storage, counted by matching the words they used.
- Damage to belongings2 · 33%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for YourWay Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Updated review: ** The facility was bought by a bigger entity and of course ruined the experience for customers. Raised prices, changed policies.. amongst other things .. want tenants to have renters insurance which I have but didnt think it was mandatory. Communication from staff is non existent and tenants just treated like a number now.. truly disappointed ...do better!!** Just moved in to my unit at Walton Way Storage! Brand new storage facility in close proximity to Fort Gordon!
Mr. Simon, we understand your disappointment with the recent changes. We apologize for the negative impact. The new tenant protection requirement ensures a clear path to resolution for damages. We're moving to an automated system with remote and on-site support for efficiency.
Had this storage for almost 2 years…always paid on time. Now that I’m experiencing a hardship, homeless, lost my job and car the managers won’t even take my call or call me back. They’re refusing to even talk to me to work out not letting the stuff I have left not get auctioned off as I just got a job and my first check….it’s sad. Humans are disgusting. These people don’t care about you at all. Rent elsewhere.
We sincerely apologize for your difficult situation. Please call us at ([phone removed] to discuss your account and explore possible solutions. Your long-term business history matters to us.
I was very disappointed with my experience at this storage facility. I reserved a unit online, and nothing in the description or during the initial conversations mentioned that the unit had a large T-shaped pillar inside. This structural obstruction takes up a significant amount of usable space and makes it difficult to store larger items properly. Had I not driven out to see the unit in person, I would never have known — the facility failed to disclose this upfront, which feels misleading.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you felt when discovering the structural pillar inside your unit. Transparency is very important to us, and we regret that this detail was not clear to you upfront.
The monthly price was misleading. The 13x15' unit I signed up for was listed for $105/mo, but after I gave my credit card info and was completing the lease document I noticed the full monthly rate was going to be $210. I understand teaser and promo rates and have no problem with that, but this wasn't disclosed prior to me signing up. I immediately cancelled and am expecting a refund.
Hi Hamp. Your cancellation and full refund were processed immediately today. We completely agree that pricing must be transparent, which is why our website explicitly displays both the promotional rate and the ongoing 'Standard Rate' side-by-side for every unit prior to checkout.
I was told to come tour the units I was interested in When I arrived no one was there or answered my calls for 2 hours I viewed another person unit I was warm to be “climate” controlled and it was no lights in the units. I did end up renting one we will see how it goes I was able to do this online.
Shaolin, I'm sorry. Arriving to no one available and calls going unanswered for two hours is not the experience we want anyone to have, and it is not our standard. Our goal is to return every call within five minutes. I'd like to understand what happened and make it right.
Great rate when you move in. Then every 3 months or so it going up and up and up. Indoor climate control isnt the best but works. The gate at the bottom to go out is always broken!
Hi Jeffery Manor, Thank you for sharing your feedback. We understand that rate changes can be frustrating, especially after move-in, and we know that is an important part of the overall experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous39 · 33%
- Worked hard and fast7 · 6%
- Price matched the quote4 · 3%
- Kept in touch1 · <1%
Counted across the 117 four and five star reviews we have read for YourWay Storage. A review can mention more than one thing.
In their own words
Our non-profit org has been renters for about 6 weeks. So far we are very happy with our move! Aliya and Lloyd were tremendously helpful and responsive in negotiating a good price on a rental contract. The facility manager, Titus, is very friendly and helpful too! The facility is clean, and the electronic access is very easy. We are thrilled with our unit location and very grateful for a good, secure, climate controlled space. We are very happy with the 10x5 option as opposed to a 5x10. Access is much easier.
Thank you so much for your kind words and for choosing YourWay Storage! We’re thrilled to hear that your organization’s move went smoothly and that you’re enjoying the 10x5 unit. It’s great to know the layout and access are making things easier for you.
I would like to give a 5 star shout out to Lloyd who really took the time to explain every detail about these units before we made a decision. We are a catering company that had many questions and needed several units. He gave me the information I needed and followed up with making sure all my questions were answered. I thought the front doors would be a pain to open with their App but not the case. Easy, easy, easy and fast. The App allows us to give other employees access easily.
Julie, thank you for the stellar 5-star review! We’re thrilled Lloyd made your experience smooth and stress-free. He’s all about delivering real support, fast. So glad the App was a breeze and the facility met your expectations. Helping your catering team get set up with multiple units?
😍 OMG!! This was such a unique experience that I wasn’t expecting! So everything is done virtually (NO IT IS NOT A.I.). Their employees work from home. There’s a front office that greets you as soon as you walk in and it calls them via video chat. You talk about what you want/need, what you’re looking for. They transfer the call to your phone and allow you to walk around and tour the store units to figure what size is good for you.
Wow. Thank you so much for this amazing and detailed review! 😍 We're thrilled to hear that you had such a great experience and appreciated the convenience and innovation of our virtual setup.
I have genuinely never had this pristine of an experience involving a storage unit company. I live half of the year in one end of the country, and half of the year and the other. This place has allowed me to safely do that and protect every item I own. Every single time there has ever been a problem of any kind in the last 3 years, I get immediately helped. With kindness! Anytime they're making an adjustment or anything is changing on paperwork, I get at least 30 days notice before they change it.
Thank you so much, Christina! We're truly grateful for your kind words and continued trust over the years. Providing a safe, secure facility along with honest communication and great service is what we strive for every day.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rental process10
- climate controlled9
- friendly employees5
- clean unit4
- storage unit rental3
- dollies and carts3
- limited hours2
- extended access hours2
- unit sizes2
- moving in process2
What the company says about itself
Taken from YourWay Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Facility Features What Size Do I Need? 24/7 Video Surveillance Climate-Controlled U”Raw text captured from the page, including any surrounding navigation.