Fran's Passion
Moving and storage service in Augusta, Georgia
Google rating
4.9
Ratings counted
124
Are 1 or 2 star
3.2%Around typical
The rating breakdown
4 of the 124 ratings in Google’s published star breakdown for Fran's Passion are one or two star.
Against other listings in Augusta
0.8 percentage points lower than the middle of the 17 listings in Augusta we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 118 | 95.2% | |
| 4 star | 2 | 1.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Fran's Passion at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Fran's Passion, counted by matching the words they used.
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for Fran's Passion. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They never showed up for the appointment to give me a quote for my move. I scheduled the appointment the week before. I called the day before to confirm the appointment, and was told that I was scheduled. No one showed up or called. I called twice to see if they may be running late, left a voicemail, and my call was never returned. I ended up getting someone else. Loretta Peterson
I called and left two voicemails on Tuesday. One at 10:30, after telling the person that I spoke with that I was calling back from the VM I was left Monday afternoon in response to my online request for a quote, she transferred me to someone’s line and I got her VM and left a message. I then called back at 2:30 and no one picked up the main line so I left a VM asking for someone to please call me back and let me know if they are even available for the date I need.
I booked Big Wills a few weeks ahead of time to come unload a 16ft pod into my garage. The appointment was confirmed and I called the morning of and it said the number wasn't in service- come to find out, he didn't put minutes on his phone. His brother and helper were running 20 minutes late but "would be here at x time". That time came and passed, I couldn't get a hold of the brother and neither could big will.
I am sorry you had a bad experience but you evidently have the wrong moving company. Your name does not sound familiar nor do we have a file on you. My company is not named Big Wills, it is Will's All N One Moving.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous86 · 77%
- Worked hard and fast49 · 44%
- Turned up when they said37 · 33%
- Careful with belongings13 · 12%
- Kept in touch11 · 10%
- Price matched the quote5 · 4%
Counted across the 112 four and five star reviews we have read for Fran's Passion. A review can mention more than one thing.
In their own words
We had to move out of our house due to damage from hurricane Helene. We contacted Will's All "N" One moving and spoke to Mercedes. She came out and gave us an estimate. She was very knowledgeable and patient. We changed our moving plans several times and she was very understanding and kind. Will's All "N"One gave us a great price and great service. The movers, Tay, Marty and Mont showed up right on time, packed us out efficiently and took great care with our belongings.
From initial contact Will was extremely responsive & flexible. He and his guys were absolutely amazing. They were courteous, professional, and they seemed to really enjoy their job. I truly appreciate the thorough job that was done moving my family. Absolutely no damage was done. Half way through the job Will even checked in to ensure all was going well. I am proud to highly recommend Will & his team. We were beyond pleased with their services. Thanks so much!
Prior to today I had never had a good experience with a moving company. I finally decided to check reviews before hiring someone and these guys did not disappoint. Saying that Will and his guys did a great job is the understatement of the year. There is no way I would ever take a chance using another company and will proudly refer them to every person I know. I have never seen guys cracking jokes and still walking around with a smile on their face after 10+hrs of hard manual labor.
This was the first time I’ve ever needed to hire movers. I cannot put into words how great this experience was. The guys were prompt, friendly, courteous and cautious! I was very emotional and overwhelmed moving out of a home I had lived in 14 years. They continued to assist me and promised me we would get it all done. They were very encouraging and helped me get things organized and together to get the job done. All of my furniture was wrapped and they cared for it like it was theirs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff21
- professional movers12
- smooth move10
- on time5
- careful movers5
- efficient packing4
- last minute availability3
- punctual crew3
- no hidden fees2
- early arrival2