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Apple Moving

Mover in Augusta, Georgia

Google rating

3.1

Ratings counted

26

Are 1 or 2 star

42.3%Well above typical

The rating breakdown

11 of the 26 ratings in Google’s published star breakdown for Apple Moving are one or two star.

Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.

Against other listings in Augusta

This company42.3%
Typical listing in Augusta4.0%

38.3 percentage points higher than the middle of the 17 listings in Augusta we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
1038.5%
4 star
415.4%
3 star
13.8%
2 star
00%
1 star
1142.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Apple Moving at 42.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Apple Moving, counted by matching the words they used.

  • Damage to belongings7 · 64%
  • Items missing or never delivered4 · 36%
  • Late, delayed or a no-show1 · 9%

Counted across the 11 one and two star reviews we have read for Apple Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewAllie L.3 years ago
The worst move we have ever had (military move). So many things damaged from poor and careless packing. Packed 20 pound hand weights next to computer, took no account for fragile items, left things in the gutter with water while loading the truck, wrapped a furniture pad around monitor and of course it was broken. The movers/packers left early and didn’t finish packing the first day. We were told they were doing us a favor because our original mover quit. The next day they showed up four hours late.
Reply from the business

Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further.

1-star Google reviewBAARKA2 years ago
please pay attention to this company, the carriers seem nice but they steal. My husband being in the army could not attend the move. They came and I was alone with my 1 year old daughter. They reassured me and immediately put me at ease but behind that mr's gaming headset and many others were stolen. The driver who was responsible for sending the effects did not send everything. He spent his time apologizing every time I contacted him and reassuring me that he would send the rest but I never received the rest.
1-star Google reviewRob M.a year ago
I recently hired Apple Moving for my relocation and was thoroughly disappointed with their service. The moving crew appeared lethargic and unmotivated, which raised immediate concerns about the care they would take with my belongings. During the move, they mishandled several items, most notably a solid wood table. Instead of properly securing the hardware, they reinserted bolts into the table legs using excessive force, causing identical structural damage to all four legs.
Reply from the business

Thank you for bringing this to our attention. We’re so sorry that your experience did not match your expectations. This is on us. We always aim to deliver a great experience. We will use the feedback to make us better and to ensure this doesn’t happen again.

1-star Google reviewBethany R.a year ago
If there was 0 stars or negative I would do that. This was an awful experience. Moving in general sucks but wow, way to make it suck more than it needed to. The items that needed to be reassembled they did a half effort job- example: the put together the bed boards backwards (there were stickers on the boards that made it really easy to tell). We asked for boxes to be put in certain rooms and they just ignored everything we asked and stuck all the boxes we specified in a back closet upstairs.
1-star Google reviewTeanna S.a year ago
If I could give zero stars I would! This was hands down the worst move we’ve experienced — and we’re a military family who has moved 5 times. Apple Moving completely mishandled our relocation. Nearly everything arrived damaged. Picture frames weren’t wrapped, resulting in broken glass scattered throughout our new home. Our couch arrived filthy because it was never wrapped. The packer spent more time texting and taking phone calls than doing his job. Items were literally tossed into boxes with no care.
1-star Google reviewNia (.2 years ago
They didn’t arrive professionally (slides and sweatpants for a move??), complained (and I quote “we have to move the whole apartment?” And I responded “yes, I’m MOVING”), and then to top it off why is it that everything I packed looked better than anything they packed but they’re the movers? Made it confusing when my items were dropped off as they didn’t inventory properly.
1-star Google reviewbritney B.11 months ago
This is the worst pack and move I have ever experienced. They are careless and reckless with your belongings. They broke so much stuff that I had to rent a truck to haul of everything they broke. Not to mention that took furniture apart and never sent the hardware to put it back together. The pack out was so bad the receiving team had to photograph the job that Apple Movers did so that they weren’t held liable. If you see this company on your House Hold Goods paperwork, just request another company.
1-star Google reviewKnakiea R.2 years ago
This company damaged sooo many things with my PCS . I’m also missing a few items as well . It’s frustrating because you work so hard for your things for people to treat it carelessly. I had kitchen pots and pans packed with my son’s football equipment. Tell me how that makes sense?! Would not recommend!

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast3 · 33%
  • Turned up when they said2 · 22%
  • Professional and courteous2 · 22%
  • Careful with belongings1 · 11%

Counted across the 9 four and five star reviews we have read for Apple Moving. A review can mention more than one thing.

In their own words

5-star Google reviewAnthony L.2 months ago
Huge thanks to Eric and his team for an outstanding delivery experience. I came in nervous after reading older reviews, especially since this was a military HHG shipment and I couldn’t switch companies. But from the moment I spoke with the manager, Eric, everything was handled professionally. The five‑man crew showed up on time, protected my floors exactly as requested, and took great care with my 8,000 lbs of household goods. They worked hard, stayed organized, and treated my home and belongings with respect.
5-star Google reviewXiangyang S.2 years ago
Ms. Tanya and her team were very organized and quick with downloading our household goods. Showed up on time, nothing was missing, and was very helpful and accomodating in inventorying damaged furniture.
4-star Google reviewJass T.7 months ago
For truck drivers easy in and out, overnight parking available, open yard, good people, not very busy, quick unloading. Open 9.00 am to 4.40 pm, good luck
5-star Google reviewBrian G.3 years ago
Very professional, they did a great job. Samantha helped me tremendously with a second party delivery.
Reply from the business

Thanks so much for taking the time to share your feedback with us and the community, Brian! It was a pleasure working with you.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • boxes5
  • furniture4
  • organization3
  • stickers2
  • military2
  • texting2
  • hardware2
  • household goods2
  • care with belongings2
  • job2

Before you hire Apple Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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