Appleby Moving & Storage
Mover in Burlington, Ontario
Google rating
4.2
Ratings counted
97
Are 1 or 2 star
18.6%Well above typical
The rating breakdown
18 of the 97 ratings in Google’s published star breakdown for Appleby Moving & Storage are one or two star.
Against other listings in Burlington
16.4 percentage points higher than the middle of the 14 listings in Burlington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 74.2% | |
| 4 star | 4 | 4.1% | |
| 3 star | 3 | 3.1% | |
| 2 star | 2 | 2.1% | |
| 1 star | 16 | 16.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Appleby Moving & Storage at 18.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Appleby Moving & Storage, counted by matching the words they used.
- Damage to belongings9 · 56%
- Items missing or never delivered5 · 31%
- Price rose after the quote3 · 19%
- Crew conduct3 · 19%
- Stopped responding2 · 13%
Counted across the 16 one and two star reviews we have read for Appleby Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called this place because I always shop local first biggest mistake of my life they smashed furniture they stole booze from me they stole furniture from me the smashed dishes smashed a bushmaster telescope I called and complained about the poor service. I got no response back from them I paid for insurance never got to file a claim worst moving service on the planet what I recommend them not if they were the last moving service on the planet best thing I can say to anybody looking for a moving company if this is…
Hi Robert, we are very sorry to hear about this experience. That is not the level of service we provide. Please contact us immediately so we can investigate and help resolve this.
Took advantage of my elderly mother, charged way more than quoted despite no changes to the job. Had to get our MPP, consumer protection and BBB involved. the owner was a complete a-hole the entire time, sending rude, trollish emails throughout the whole process.
Hi there, unfortunately I have nothing to refer to as this review is quite vague. Please contact me personally at [phone removed] to further discuss. During the peak of COVID 19 we were not doing in home quotes as you can clearly understand.
Due to Covid 19, we had discussed with the owner before signing with the company, about their employees and PPE. I'm 8 months pregnant and high risk, so we were assured that the movers would wear PPE. We paid to upgrade to more breathable masks for them and had hand sanitizer at our house. When the movers showed up, one refused to wear the mask and then a second mover followed suit. My husband explained the risks to my health but they still refused.
Hi Kassandra — I am very sorry to hear this and thank you for taking the time to share what happened. I sincerely apologize that our crew failed to follow the PPE commitments we discussed with you, and that you were put at risk during such an important and stressful time in your pregnancy.
Our initial meeting with Jeff went fine. He toured our home and gave us a quote and we hired them. On moving day, they showed up with a truck that was way too small for the job and had to go get another truck when the first one was full. The movers were extremely unprofessional. Every second word out of the lead mover’s mouth was the F word. This was in front of my 78 year old mother. Not only unprofessional but extremely disrespectful. He also yelled at his co-workers all day and treated them poorly.
Katherine, I am very sorry to hear about this experience and I appreciate you taking the time to tell us what happened. What you describe — the unprofessional language in front of your mother, poor treatment of crew members, damage to floors and furniture, mishandled boxes, and the large increase…
Worst moving company we ever employed. Was originally the lowest quote but ended up costing us more than was originally quoted for the actual move. Between the thousands of $$ worth of our property that was allegedly "lost" in the move and we had more damaged items using this one mover than all our past moves combined using other moving companies. We had insurance with them but never saw a dime of it from our claim. We absolutely DO NOT RECOMMEND this company. There are many better movers than these characters.
Thank you for taking the time to share this. I am very sorry to hear about your experience and the stress this caused. What you describe is not the service we aim to provide. We take reports of lost or damaged items and claims handling very seriously.
Awful experience with this company and would not recommend them. Instead of showing up with one large truck as we were promised, they had to make 3 runs with their small truck. We had hundreds of dollars in damage to our personal items, boxes dropped and left upside down and the owner so graciously offered to remove the items to be repaired by his own 'trusted' men.... We could not trust the moving capabilities, why would we hand over more items in his possession?!
I'm sorry to hear about your experience with the moving company, Nina. It sounds frustrating and disappointing, especially when you had high expectations. Damage to personal items and inadequate service can make moving an even more stressful process.
AVOID THEM. Their insurance is a SHAM! The owner himself tries to fix things and brushes off your claims! I don't think they have any insurance company tie up. Also, Pricing is not clear. I thought the hours start from when they actually arrive but no it starts when movers actually start from warehouse. If I knew I should have got a Mississauga based company not Oakville add I paid 2.5 hrs extra. Also, there is always the disconnect between movers and the 'company' contracting them out. Not again with them.
Thank you for sharing your experience, Chet. We're sorry to hear that your experience fell short of your expectations. We strive to provide clear communication and excellent service, so it's concerning to hear about the issues you faced with claims and pricing.
This company is terrible. They either lost or stole my belongings. The owner Jeff is a smooth talker who will try to make it seem like it's your fault or that you misplaced your own stuff. Everything was taken out of my condo, stored, and then not returned. I didn't lose anything. The workers are good movers however. They put a lot of care into moving and not damaging anything. It's the storage part of the business that is terrible.
I just got off the phone with this customer who we have been incredibly patient and good to. What he isn’t stating in his review is that he wasn’t present when it was picked up and brought to our storage facility (his father was) and he had it delivered to his sisters place and stored in the…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous36 · 56%
- Worked hard and fast23 · 36%
- Turned up when they said17 · 27%
- Careful with belongings12 · 19%
- Kept in touch9 · 14%
- Price matched the quote5 · 8%
Counted across the 64 four and five star reviews we have read for Appleby Moving & Storage. A review can mention more than one thing.
In their own words
We had an excellent experience during our most recent move with Appleby. Jeff was quick to respond and set-up a walk-through to determine the scope of the move and provide an estimate. On the day of the move, Jeff's team arrived early and were quick, efficient, respectful and professional at all times. They handled our items with care and left no damage. Price was as quoted. Would absolutely reach out to Jeff again for future moves!
Thanks so much Alison! It was our pleasure and thanks for your business and these kind words :) Jeff
We recently had the pleasure of hiring Appleby Moving and Storage for our move, and we couldn't be happier with their service. From the moment they arrived, the workers were incredibly polite and professional. They had excellent communication skills, always checking in with us to ensure they were placing items exactly where we wanted them. What impressed us the most was their dedication and hard work. They went above and beyond to make sure our move went smoothly. They handled all of our belongings with care.
Thanks so much guys! You where a pleasure to deal with and my crew really appreciated how great they were treated. Coffee, lunch, gratuity, amazing! Thanks again :)
Appleby Moving – Outstanding Service! I used Appleby Moving when we were downsizing from a townhouse to a condo, and I couldn’t be happier with the experience. From the very start, Jeff, the owner, was extremely pleasant and professional. He was upfront about pricing and provided a clear, detailed explanation of what to expect on moving day. The movers arrived right on time, carefully disassembled our furniture, and made sure everything was safely packaged for transport.
Thank you Paul! Sorry for the late response, I must have missed this one :)
Deciding on a mover is really based on 3 parts, the price, sales person impression, the move experience. The move experience is often based solely on reviews/referrals . If we based our decision solely on first impression of the sales person, we would have selected another company. No offence Jeff, just an honest comment.
Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- responsiveness10
- friendly crew10
- efficient crew9
- respectful crew8
- careful movers6
- no damage4
- easy process4
- competitive rates3
- packing quality2
- accurate quote2
What the company says about itself
Taken from Appleby Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…our movers. Call us today and receive a free quote. Professional Home & Business Mover”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Schedule Your Move Use Our Muscle We're fully insured movers, capable of transporting your be”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…family-owned and operated business with more than 25 years of combined experience, we have establi”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Moving Family Owned and Operated Since 1986 HOME ABOUT US SERVICES Moving Services”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Skip to main content Appleby Moving Family Owned and Operated Since 1986 HOME ABOUT US S”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- facebook.comsocial