Simple Moves & Storage
Mover in Burlington, Ontario
Google rating
4.9
Ratings counted
106
Are 1 or 2 star
3.8%Around typical
The rating breakdown
4 of the 106 ratings in Google’s published star breakdown for Simple Moves & Storage are one or two star.
Against other listings in Burlington
1.7 percentage points higher than the middle of the 14 listings in Burlington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 102 | 96.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.9% | |
| 1 star | 3 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Simple Moves & Storage at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Simple Moves & Storage, counted by matching the words they used.
- Crew conduct2 · 67%
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Simple Moves & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Used these guys after hearing about them through a reference. Two movers, friendly guys show up and seem to have everything under control. At the time of moving furniture in to my new place, I hear them knock something on the wall as they enter the apartment with a table. After placing the table inside, they head out to grab other furniture and sure enough- I see my table (white in color), has dents in it.
Hello Karan, I fully agree, "mistakes happen from time to time," as my guys said. And when we know we made the mistake, we take care of it. Weather, it is replacement, repair or financial discount, we hold up our hands and say yes, we made a mistake.
They showed up this morning to do my move and then told me oh because I have stairs and they say they weren't told but we did tell them so they canceled our move and left us stranded with having to be out of our house today and no way to move it would highly not recommend them very unprofessional
Hello Shelley, To share honesty and openness there were many other factors that you have left out. You contacted me with a poor description of your move. "A small move with little furniture." Based on this I sought financial approval from the Region who were to pay for your move.
Staff are rude and belligerent regarding pandemic concerns and they resorted to childish name calling after refusing to listen to said concerns.
The pandemic had been hard on everyone, which is no excuse for my attitude. I explained that I have a medical exemption and was unable to breath doing this heavy work while wearing a mask.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous46 · 50%
- Worked hard and fast33 · 36%
- Turned up when they said27 · 29%
- Careful with belongings24 · 26%
- Price matched the quote11 · 12%
- Kept in touch8 · 9%
Counted across the 92 four and five star reviews we have read for Simple Moves & Storage. A review can mention more than one thing.
In their own words
I found Philip on homestars back in September. He came in on time to quote was very friendly and easy to talk to. Heade his checklist and quoted us the next day. His rate was very competitive. We maintained communication via email. My wife ended up selling a number of pieces of furniture between the quote and date of moving. Philip came back out to quote again 1 week prior to closing and offered us compensation for what had been sold. Move day(today) 10:00am the truck and team of three were onsite.
Thank you Jay for taking the time to write this review. I really appreciate the feedback and will share with the team. I wish you all the best in your new home and best of luck with the renovations. God Bless Philip
My wife and I recently sold our home in Mississauga and re-located outside the GTA. In advance of the move, I solicited quotes from 4 different moving companies who all came via personal references. Philip from It's the Right Move had been referred to us by friends who had also utilized his services and who provided him with a glowing review. Of the 4 quotes I obtained, Philip's price was the lowest by a considerable amount.
Hello John, Thank you very much for taking the time to leave such a lengthy review. I hope that the countryside is all you hoped it would be and better. I wish you all the best in your new home. Kind regards Philip
It's the Right Move was a great choice for our recent move. My parents were leaving their home after 30 years and they were feeling very stressed about the process. Our first contact was with Philip. He did a walk around the house, taking careful notes about what was to be moved. He provided a quote, in hardcopy, on the spot and carefully explained the process to my parents. He stayed in touch with us as we approached the move date to make sure all was on schedule.
Hello Linda, Thank you so much for taking the time to leave such a detailed review. I trust that mum and dad are happy in their new home! May I wish you and your parents all the best. Kind regards Philip
This review is unrelated to the actual services this company provides, but speaks to the kindness exhibited by their team members. As I’m sure many of us in the Halton region and beyond can attest, we got a LOT of snow last night and the neighbourhood I live in was digging out most of the morning. I witnessed one of your moving crews move some folks into a home down the street from me and thought nothing of it until hours later.
Hello Andrew, I was one of the team who assisted your neighbour, however i do not deserve the credit. My colleague James said we should help and i could only fully agree. It was a pleasure to help. I just wish we could all help a little more.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy move10
- on budget6
- competitive pricing4
- reliable crew4
- quick response3
- polite movers3
- efficient moving3
- antiques move2
- funny staff2
- no hidden fees2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- canpages.cadirectory