Armour Self Storage
Self-storage facility in Flagstaff, Arizona
Google rating
4.9
Ratings counted
864
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
4 of the 864 ratings in Google’s published star breakdown for Armour Self Storage are one or two star.
Against other listings in Flagstaff
6.3 percentage points lower than the middle of the 15 listings in Flagstaff we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 821 | 95.0% | |
| 4 star | 32 | 3.7% | |
| 3 star | 7 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Armour Self Storage at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Armour Self Storage, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Armour Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Expensive, don't come here. Nearly the highest prices in town. On top of that the management is rude and they prevent you from accessing your stuff at night.
Adam, Customer service is our number 1 priority at Armour. We are priced competitively and we don't require customers to purchase insurance or pay administrative costs. We also offer 24 hour access and extended access for the gated areas if requested in advance.
I have rented a storage unit from this company since 2007. Everything was fine for the first few years; however, they have increased the rent continuously over the last few years so that every time you turn around, another increase notice is sent to you. In Aug of 2018, I was paying $98.26, two increases later, I received a notice today (Aug 2019) that the rent is now $110.79. The units offer nothing in the way of keeping dust or dirt out. Everything I have in this unit is covered with dirt.
Roger, All tenants are subject to an annual rent review, and your rate is still $8 a month below what it would cost to rent the same unit today. We appreciate you … More
We were so taken advantage of by this place. We got stuck here with a breakdown in flagstaff az. We are originally from calif. And were on our way from picking up some items in new mexico. The lady that rented to us assured us it was a family buisiness. The storage unit.that we have in kingman is a 12x25 unit and was only $73.00 a month. We had planned to settle in flagstaff after retrieving my moms stuff after she died in new mexico.
Dear Mr. Smith, We extend our sincerest apologies to you. Armour has been serving customers for … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Worked hard and fast2 · 12%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Armour Self Storage. A review can mention more than one thing.
In their own words
The people were incredibly friendly and accommodating. Everything went smooth and we were out of there quick and easy.
Thank you for the great feedback! We’re glad to hear our team was friendly and accommodating. We work hard to make every move‑in smooth, quick, and hassle‑free, and we’re happy your experience at Armour Self Storage reflected that. We appreciate you choosing us for your storage needs.
Been with this place years before, they been so awesome with me. Great service and very clean area. Ive always had good interaction with the associates. Thank u guys so much! Never a disappointment.
This absolutely made our day. We’re grateful you’ve been with us for so long, and we’re thrilled to know every visit has been a good one. Thanks for trusting us and for the awesome feedback!
Well I like to say is Amor Self Storage helped me out a lot with all my stuff and yes I would recommend them to anyone that would like to storage there belongings
Thank you so much for your kind words. We’re glad we could help with your storage needs, and we truly appreciate your recommendation. It means a lot to our team.
The process was incredibly easy and staff are very friendly and helpful. Costs aren’t too bad, highly recommend using their services!
Thank you for the wonderful review! We’re so glad to hear the rental process was easy and that our staff made everything friendly and helpful. We work hard to offer secure storage units at fair prices, and we truly appreciate your recommendation. Thanks for choosing our Flagstaff storage facility!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- family owned14
- friendly atmosphere12
- sign up process5
- last minute availability4
- short term storage4
- safe units3
- gated storage2
- free lock2
- fast storage2
- no deposit2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews