Mail Box Plus
Shipping and mailing service in Flagstaff, Arizona
Google rating
4.6
Ratings counted
116
Are 1 or 2 star
7.8%Above typical
The rating breakdown
9 of the 116 ratings in Google’s published star breakdown for Mail Box Plus are one or two star.
Against other listings in Flagstaff
1.0 percentage points higher than the middle of the 15 listings in Flagstaff we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 100 | 86.2% | |
| 4 star | 6 | 5.2% | |
| 3 star | 1 | 0.9% | |
| 2 star | 1 | 0.9% | |
| 1 star | 8 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Mail Box Plus at 7.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Mail Box Plus, counted by matching the words they used.
- Items missing or never delivered3 · 50%
Counted across the 6 one and two star reviews we have read for Mail Box Plus. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
was often overpriced on shipping. like x3 the price!! and when asked for help, I was never given a straight answer. my mail seems to go missing a lot at this place and when I've reached out to senders, they mentioned no return mail. so it feels like they're taking our mail from certain senders.
I had been a customer of mailbox plus since 2012 when Amy and Peter owned it. I moved in 2017 and was doing the RV thing and prepaid for 3 years service from this place. Well to my disadvantage, the owners of mailbox plus sold to new owners very recently. I prepaid for 3 years but the new owners only want to give me 2. They told me they would hold my mail and not give it to me unless I pay them money I firmly believe is NOT owed to them. It is my bad that I paid for the 3 years cash and did not obtain a receipt.
Not only did this place loose my package (or steal it) , but the jerks never even took the time to answer questions about lost packages. It like they were instantly on the defensive. I think its a felony to steal USPS mail and these guys should go to jail. Don't even think about doing business with them...
Prepaid 6 months, work had me move 2.5months later, went to close and they WONT refund the rest, and are requiring me to "Pay" for my last 2 packages there instead of just forwarding, over $75 lost plus the cost of shipping... BE SURE TO …
We feel your comments need to be addressed to clarify the situation. Mail Box Plus and its employees are a family, and Austyn is an integral part of this family. Your characterization of him is unfair and disrespectful.
This place is horribly run. I've had two packages disappear from their care. The first time they blamed UPS. Sadly, I trusted them a second. NEVER AGAIN!
Please contact us. We have not had any issues w/ lost packages at our location.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Worked hard and fast2 · 12%
Counted across the 17 four and five star reviews we have read for Mail Box Plus. A review can mention more than one thing.
In their own words
Stopped in to ship a bottle of alcohol. Had no idea I couldn't because of laws. Paid a very nice gentleman to wrap and box it for me. He did such a great job I put it in my checked bag that was not hard sided and still had no issues on a full flight. Stand out boxing/packaging/professionalism. Very thankful to have ran into someone like that on my travels.
Thank you David. We are happy to help with any shipping/ packing situations and are glad to hear you appreciated the services we provided were exactly what you needed!
Great service very fast tried enrolling online next to impossible went right through in the office
Live out in Northern california, had an item that I needed picked up and shipped over, not knowing anyone in Flagstaff Arizona I was able to find Eric at Mailbox Plus to help pick up the item and ship it to me. Amazing customer service would definitely use them again in the future. If you're in the Flagstaff area looking to utilize a business such as theirs, I highly recommend them. Thank you again Eric I appreciate all your help.
Thank you Mike! We are always happy to help you and all of our customer with their shipping needs, whether your shipments are simple or complex, we will take care of you.
Had an easy and pleasant experience here. The staff is really friendly and the service provided is super convenient. The price for in-store packaging/shipping supplies was very reasonable. Also picked up some lovely note cards featuring art by a local artist.
Thank you Bri. We appreciate your business and are happy to hear of your positive experience at our shop.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff48
- cost12
- packaging10
- package pickup4
- easy experience3
- mail needs3
- cleanliness2
- mail forwarding2
- mail receiving2
- fair rates2