Around The Town Moving & Storage

I have never left a business review before but feel compelled to warn people against using this Company. We moved in August 2022 and at first we thought everything was going well. The foreman of the team was personable, they arrived with more men than they originally quoted us for, helping the move go more quickly. However, the foreman then told us that it is typical for homeowners to tip $100 per person. We happily tipped but this added $1200 to the bill.

Called these movers for a quote. The appraiser was prepared and well organized up front. That's where this story begins. Richard says he will provide the estimate the following day. Nothing. We called and left message and he provided the quote. The quote, pretty outlandish and disrespectful in the fact he quoted over $7000 for a instate move. Plus he added an additional $1300 charge for packing (which he was not to pack anything) lots of travel charges, truck charges, because he said we needed 3 trucks.

Upon my move from Atlanta to Smyrna, I was referred to Around the Town Moving & Storage from my realtor. Unfortunately this turned out to be the worst referral I’ve ever received. Around the Town for starters reported they had truck issues and arrived 4-6 hours late for the initial appointment. The move started decent from there (although 2 men showed up rather than the 3 promised). As it progressed it became pretty clear that this projected 4 hour job was taking much longer than it should.

First let me start by saying I have never posted a review however this was needed. This company is the worst professional business I have ever dealt with. They sent 3 guys and we were skeptical from the start because there was an older guy who looked tired from the start and moved like a turtle. My husband is very handy so he had everything broken down and all they had to do was move it. They arrived at 3:30 PM and did not leave until 12:30 AM.

Absolutely horrible experience! They damaged a piece of my furniture, and tried to blame it on me saying it was because the dresser was too heavy claiming I still had items in it, which I did not. They also broke the rubber handle off of one of my chests, also claiming it was too heavy, but when I asked why he didn't have one of the other movers help him, he had no response. They also scratched the hardwood floors in my new unit.

EXTREMELY UNPROFESSIONAL. RATCHET OPERATIONS. MULTIPLE DAMAGES (see pictures). UNRESPONSIVE. This is the worst move I have ever experienced, and although I understand that "things happen ", what I cannot understand is how it has taken me months to get some kind of resolution for items damaged during my move. Their management is either unresponsive or shockingly defensive. MOVING DAY: I paid for 3 movers, but basically only got 2 until they sent a replacement a couple hours later.

STILL WAITING to hear back from them regarding the incurred damages. It is past the amount of time they said after filing the insurance. They have stopped returning our phone calls. It was very disappointing at how many things got damaged. They did send a very nice gentleman out to fix some of the wood items, but there are still several items that are damaged and cannot be fixed. We used this company to move from our house into an apartment.

Run as far away as possible from this company. The move experience was horrendous and the claims process even more so. The movers showed up smelling of marijuana. After their "lunch" break, my friend found several empty drink bottles in my driveway. I told him it was ok I would pick them up and throw them away. The driveway had been blown off so that leaves would not be tracked into the house by the move so, the empty ice bag and Stella bottle cap were not pre-existing items.