At Your Service
Mover in Birmingham, Alabama
Google rating
4.9
Ratings counted
161
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
3 of the 161 ratings in Google’s published star breakdown for At Your Service are one or two star.
Against other listings in Birmingham
About the same as the middle of the 19 listings in Birmingham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 157 | 97.5% | |
| 4 star | 1 | 0.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.6% | |
| 1 star | 2 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is At Your Service at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for At Your Service, counted by matching the words they used.
- Crew conduct1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for At Your Service. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I will preface this review by saying that Cameron and his crew were very respectful with their mannerism. However, when it comes to business practices the company has a lot to learn. When I initially contacted the company I explained the items that needed to be moved and that they were in two locations. I received a quote for 2 movers 3-4 hours for $601. The first issue was I had to call to confirm if they could accommodate the move discussed. The company should’ve confirmed with me.
We're truly sorry to hear that aspects of our service did not meet your expectations, and we appreciate your acknowledgment of our crew's respectfulness. The initial estimate was based on an inventory that indicated a move from a 2-bedroom apartment and "a few items from storage." The reality of…
Called for a quote on hauling off some bushes we had cut done and sent pics like Cameron ask me to and I have never heard back from them. So I went with another company they came out on time and gave me a quote plus cleaned up everything to my satisfaction.
Melissa we sincerely apologize about this situation! Feedback has been noted and we will continue to improve!
As a lawncare service they are inconsistent and lacking in skills. Mowers would scalp my grass to the roots in places, it was edged sometimes not every time, blowing the debris was haphazard if at all, and I don't like rocks and sticks hitting my siding and windows during mowing. Too expensive for the lack of proper maintenance. Frustrating!
We sincerely regret that your experience with our lawn care service fell short of your expectations, and we value your feedback. It's our aim to provide top-notch service to all our customers. We would appreciate the opportunity to discuss your concerns further and work towards a resolution.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous62 · 45%
- Worked hard and fast57 · 41%
- Turned up when they said27 · 19%
- Careful with belongings24 · 17%
- Kept in touch14 · 10%
- Price matched the quote2 · 1%
Counted across the 139 four and five star reviews we have read for At Your Service. A review can mention more than one thing.
In their own words
I can’t say enough nice things about my experience with AYS. They were able to get me scheduled in a timeframe that fit my needs, showed up on time, were very responsive throughout the entire process, and did an incredible job for me! They were fast efficient careful and thoughtful. Cameron and Tyler were so friendly and I can’t wait to use AYS again in the future.
thank you so much for your business we are so glad you had a pleasant experience!
Wonderful experience. Was on a bit of a time crunch, with closing at 11am and the guys getting to the house at 9am had me sweating bullets, but the crew was fast, careful, and courteous. 100% will use them again in the future. Went through the online estimate and added a full house of stuff to the list of expected items to move…come move day, turns out I missed a lot of stuff, but the team was prepared and got it all moved regardless, AND at a reasonable and fair price that I don’t think I’d get anywhere else.
Thank You Owen!
At Your Service Moving company provided excellent service from start to finish while completing an in-state moving job for us. Cameron, the company’s co-owner and CEO, was fair, accessible, and efficient when preparing our estimate. But what impressed us the most about him was his kind, gracious attitude when we had to reschedule our move date the day before the initial date due to circumstances out of our control. Also, he made himself available to answer questions I had leading up to the move.
Thank you Genia I'm really glad we got to help you with this move!
We had a stack of things to get to our storage unit and the moving company I normally use had truck issues the day of our move, so I called At Your Service to see if they could help last minute. Not only were they accepting of a last-minute job, they explained their pricing breakdown and expectations for milage, but they were also the most kind and professional group which helped my anxiety since I had one day to get the job done. They moved so fast I couldn't keep up!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff24
- furniture moving9
- diligent staff5
- junk removal4
- short notice availability2
- online quotes2
- efficient packing2
- efficient unloading2
- open to directions2
- careful crew2
What the company says about itself
Taken from At Your Service’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as veteran ownedsays on their website
Show the text this came from
“…in Brook , Chelsea , and nearby cities. Veteran-owned and operated. © 2025 At Your Service”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…ran-Owned & Operated Licensed & Insured for Labor-Only Jobs No stress. No surpr”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“& More Veteran-Owned & Operated Licensed & Insured for Labor-Only Jobs No st”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial