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Motivated Movers

Mover in Birmingham, Alabama

Its address is in Pelham, Alabama. It appears here because Google returns it for Birmingham.

Google rating

4.8

Ratings counted

836

Are 1 or 2 star

3.6%Around typical

The rating breakdown

30 of the 836 ratings in Google’s published star breakdown for Motivated Movers are one or two star.

Against other listings in Birmingham

This company3.6%
Typical listing in Birmingham2.2%

1.4 percentage points higher than the middle of the 19 listings in Birmingham we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
79094.5%
4 star
131.6%
3 star
30.4%
2 star
70.8%
1 star
232.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Motivated Movers at 3.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Motivated Movers, counted by matching the words they used.

  • Damage to belongings10 · 37%
  • Crew conduct4 · 15%
  • Price rose after the quote2 · 7%
  • Items missing or never delivered2 · 7%
  • Stopped responding1 · 4%

Counted across the 27 one and two star reviews we have read for Motivated Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewNicole L.5 years ago
The reviews are great but reality isn't so great. I used this company for a local move and really disappointed. The movers themselves were very friendly and professional, but after the move there were TONS of marks on door frames and walls from furniture knocking into it. They also caused damage to the banister of the house we moved out of. I called the office to ask about it after the move and the manager said that a report should have been filed and they would repair the damage.
1-star Google reviewLee M.2 years ago
I hired Motivated Movers to move my family from Quinton to Homewood. Big mistake. My wife and I are older, and have no one to help us, so we paid Motivated Movers to pack as well as move our things. The packers were extremely bad at their jobs and unprofessional. First of all the Manager assured us that the packing would take a total of four hours. It was a small two bedroom house, and we budgeted accordingly.
Reply from the business

Hi Lee, Thank you for your feedback on your move with us in November. We are disappointed to hear that you were dissatisfied with our packing services, as we strive to ensure that all of our customers have the premier experience that we pride ourselves on providing.

2-star Google reviewChristopher O.7 years ago
We used this company this past weekend for a move. We were not impressed with the 3 man team we hired and would not recommend the company to anyone that is moving. The move took almost 7 hours, and the crew spent about 2 of those hours inside the truck or on their phones. Several marks and scratches were left on the walls at both homes, and the guys seemed to move in slow motion. They definitely took their time, and on a job that is billed hourly, that is far from ideal.
1-star Google reviewSherry J.a year ago
I gave them one star because that's the only way they allow you to post. They should have negative stars. They sent 2 movers instead of the 3 I agreed to. It was apparently the first time one of them had ever moved a household. They were friendly, but EXTREMELY inefficient. I provided them with a printed list of what was to be moved and they STILL got it wrong. What kind of movers don't load the TV or microwave!?!? It took them all day to move a two bedroom apartment across the street!
1-star Google reviewJermaine W.9 years ago
I would highly recommend someone else! First off they took twice the time it took myself & my wife to move in & to move out of our previous & that current location. They were VERY relaxed in moving. My wife had two of her friends with her & they said the exact same thing. Also one of the movers got "smart" with my wife friend, I believe his name was chandler, chance or something like that. When I called to speak with management he was VERY RUDE! On top of that they don't really have "upper management".
1-star Google reviewTabitha W.3 years ago
My mother passed away and we had her 5 br gorgeous home filled with thousands of $ of antiques. They only had to drive to a storage unit 3 miles away. Much of our furniture was damaged. ALL of the furniture was thrown in there upside down. Couches on top of glass tables bed room suite on top of China cabinet all thrown in there up to the ceiling leaving numerous amounts of space they could have put more I rented the largest storage unit possible.
2-star Google reviewStar Y.5 years ago
Unfortunately the 2 movers that were assigned to my move were simply not good at their jobs. They moved very slowly- it took them an absurdly long amount of time to move my furniture and to stack boxes into the truck. They seemed way too leisurely right from the start. It then started pouring rain once we got to the final destination. Instead of taking care of my things, they stacked boxes on the wet ground, making these boxes damp and ruining the items inside.
1-star Google reviewPaul C.11 years ago
Worst move ever! I used these guys about 4 months ago and the move went great. So I moved with them again and this time it was a disaster. They damaged four pieces of furniture, one of which I asked the guy if he had damaged the piece and he said no. I heard him drop the mirror and when I checked on it a chunk of the mirror had broken off. I was told they would contact me the same day to get these pieces fixed and I still have yet to hear from them.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous189 · 48%
  • Worked hard and fast167 · 43%
  • Turned up when they said67 · 17%
  • Careful with belongings61 · 16%
  • Kept in touch16 · 4%
  • Price matched the quote4 · 1%

Counted across the 391 four and five star reviews we have read for Motivated Movers. A review can mention more than one thing.

In their own words

5-star Google reviewVicki C.3 months ago
Having heard horror stories related to some moving company practices, we were not sure what to expect. We can say without hesitation that the experience with Motivated Movers was 100% positive. The movers showed up on time; were professional, courteous, and highly efficient; and were very careful with our belongings. They were very customer-oriented and communicated with us frequently. While we hope this is our last move, should the need occur, we will not hesitate to contact Motivated Movers.
Reply from the business

We're so glad you had a positive experience with our team, Vicki! It's always our goal to provide you with a smooth and efficient move. We appreciate you taking the time to leave us this kind review, and for trusting us to help with your moving needs!

5-star Google reviewScott K.Edited a year ago
Wow, I have never had a moving experience go so well. Jordan, Dakota, and Joel were quick, professional, were had great attitudes. They exemplify customer satisfaction. I would highly recommend using Motivated Movers. It’s a great value, great customer service for scheduling, and most of all a great experience. Adding to this review, used Motivated Movers again and exceptional service again. Will and his crew were great.
Reply from the business

Thank you for the kind words, Scott! It's great to hear you've continued to have exceptional experiences with our team. We appreciate you continuing to choose us for all your moving needs.

5-star Google reviewLindsey N.3 years ago
Amazing moving experience! I posted on my neighborhood page & multiple local moving companies were recommended... Some more than others. I decided to get estimates from 4 companies .. Changing Spaces, Crocker Moving, Flemming Transfer & Motivated Movers. Everyone I interacted with for the estimates - for all companies - was pleasant & professional. I received all estimates in a timely manner. We ended up choosing Motivated Movers because their hourly rate was less than half of all other estimates.
Reply from the business

Thank you for the amazing review, Lindsey! We at Motivated Movers strive to provide the best service from beginning to end. It means so much to us that you took the time to let us know how we did overall and that our team hit the mark.

5-star Google reviewchrista W.3 years ago
Hands down THE BEST MOVERS we have ever , ever used!!! Jordan, Joe and Stroud were AMAZING!!!! They were sooooooo attentive to every detail!!! They went above and beyond to take care of all of our furniture and belongings. They communicated with us before doing things and rechecked to make sure, which is such a nice touch!! They treated our things and home as if it were their own!!! No corners or walls were damaged, no furniture or belongings damaged!!! A move without ANYTHING getting damaged or broken… YES!!!!
Reply from the business

Thank you for the amazing review, Christa! It makes our day knowing Jordan, Joe, and Stroud provided top-notch service; we would not expect anything less from them. Thank you again for taking the time to let us know how we did and for the referrals.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful handling76
  • polite staff74
  • courteous63
  • professional movers45
  • on time16
  • reasonable pricing13
  • local move9
  • quote process4
  • loading speed3
  • piano moving2

What the company says about itself

Taken from Motivated Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States a founding yearsays on their website
    Show the text this came from

    “…been serving the Birmingham community since 2008. We’re motivated to provide you with an”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Movers (205) 995-7585 Get a fast & free Free Quote Birmingham Home Local Moving Long Dista”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “Logistics Nationwide Transportation Guaranteed Costs Commercial Moving Services Busine”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • bbb.orgreviews

Before you hire Motivated Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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