Skip to content

Atlanta Furniture Taxi Moving Company

Moving and storage service in Atlanta, Georgia

Google rating

4.6

Ratings counted

435

Are 1 or 2 star

9.9%Above typical

The rating breakdown

43 of the 435 ratings in Google’s published star breakdown for Atlanta Furniture Taxi Moving Company are one or two star.

Against other listings in Atlanta

This company9.9%
Typical listing in Atlanta4.1%

5.8 percentage points higher than the middle of the 20 listings in Atlanta we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
37886.9%
4 star
112.5%
3 star
30.7%
2 star
92.1%
1 star
347.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Atlanta Furniture Taxi Moving Company at 9.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Atlanta Furniture Taxi Moving Company, counted by matching the words they used.

  • Damage to belongings19 · 61%
  • Crew conduct5 · 16%
  • Items missing or never delivered4 · 13%
  • Stopped responding4 · 13%
  • Price rose after the quote2 · 6%
  • Late, delayed or a no-show2 · 6%
  • Belongings withheld over payment1 · 3%
  • Booked by one company, moved by another1 · 3%

Counted across the 31 one and two star reviews we have read for Atlanta Furniture Taxi Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewRATREE W.7 years ago
Will not recommend this mover to anyone. Quick to add more charges for time, but it's ok for them to not keep their appointment to return items at agreed time and date (thus wasting our time). Missing items and parts to our furniture and an entire piece of furniture. Gave us someone else furniture. Never got parts of our bed back so we still couldn't put it back together despite repeated messages. Broke the drawers to our bed. Very unprofessional and careless! Beware!
Reply from the business

Sad to see you feel this way when you were never present throughout either move. Actually nobody was. You asked your apartment complex to manage movers on your behalf. The parts you're speaking of never existed remember your apartment was flooded and when we arrived everything was upside down in…

1-star Google reviewBryan S.5 years ago
First of all, this company was 2 hours late on the move. now in their defense, I was informed of this an hour before they were supposed to be there and it was supposedly car problems. When they arrived and were loading the truck I did not have problems. However, when we arrived at my new house we had quite a few. One of the movers was really using extremely foul language in front of a group of children in my new neighborhood (that was a fun conversation to have with my new neighbors).
Reply from the business

Bryan, We were late. I agree with. This business sometimes requires that in unforeseen circumstances when mechanical malfunctions occur when in route. Even the best of the best may be late some days. We did communicate with you and was very informative on our end on our status and reasoning.

1-star Google reviewKeith H.7 years ago
The worst moving experience ever. Make sure you read all the small print they don't move TV's, they don't move washer's and dryers unless you pay an additional $75 fee To disconnect your appliances or move your TV's. Movers worked for about 30 minutes before one of them quit because his knee was hurting, we were left with almost an hour waiting for another person to replace him. There's an up charge for anything the consider to be a specialty item, you'll figure it out when they decide it.
Reply from the business

Nicole Burnett & Keith Henderson, Second Account, Second Gmail, Second Household Member, same case of buyer not having the money to hire professional movers. Yes, we are like fast food. Order, pay then food. We are all praying for you.

2-star Google review69 R.9 months ago
I feel like this company is very unprofessional and they don't communicate with you I'm very upset just because they had the nerve to text me and ask me to remove my review but could not call or text me when I had questions about my son's TV my experience wasn't a good one so this is the second review I took the first one down but I still only give two stars because no communication no reaching out no responding to text messages ......
2-star Google reviewJuliet D.6 years ago
I’ll just state the facts about my experience: I never received any call ahead or email to confirm my move and the time they would be arriving. I ended having to call them the night before to find out what time they would be arriving. The day of my move they called me 15 mins prior to arriving and had to push back my arrival time by 2 hours, this ended up being 5 hours later. My 10am move didn’t begin until almost 4pm but they felt throwing me a bone of adding an additional person would be fair compensation.
Reply from the business

I’m sorry you feel so negative about our services in which you are a repeat client. The Family heirloom is pressboard dresser in which we do not insure and you signed in acknowledgment in this prior to your move both moves. It’s never a good time or position to decline someone’s claim.

1-star Google reviewMarilyn S.Edited 6 years ago
BEWARE!!!! I used Atlanta Furniture Taxi Moving Company for a move from Snellville Georgia to Simpsonville SC and I must tell you the damage done to my belongings was monumental! I have moved 7 times throughout the United States and never had such inferior service. The damaged items were: *5 picture frames/scratches and scarred plus torn backs *Wedgewood cup chipped/part of a set valued at $350 *Sofa leg had a chuck out of it *Occassional table leg chipped *2 Occassional chairs chipped and stained *Dining room…
Reply from the business

Marilyn- I'm sorry to see that you feel this way. You were so pleased with the movers you tipped them very well. You did choose a deductible level for your added valuation prior to move in which the damages did not even meet.

1-star Google reviewLeslie E.2 years ago
Worst moving company in Atlanta. They miscalculate the truck size and the time they'll spend. They sent three people to move everything, and they were incredibly slow. They moved so slowly to kill time and charge more. One of the team members was the leader's girlfriend. This woman didn't do a thing. After we moved, I found many of my furniture items, green eggs, and appliances were broken. They won't help at all. I can't understand how they have decent reviews before.
Reply from the business

Hi Leslie, after some research we were able to connect you with the move booked by Zack Smith. It is very disheartening to see what you have said in this review. As a team, we went above and beyond to help you and Zack out of a situation that you created by not telling a moving company accurately…

1-star Google reviewTaner G.6 years ago
Unfortunately my cousin recommended that I do business with this company. It’s not her fault as she was just trying to help a friend from high school. The sales pitch was great and Aaron the owner was extremely friendly until things did not go his way. I’m not even going into the fact that we had to order another entire truck based on his original recommendation which prolonged our move for a week and cost another $3000.
Reply from the business

Taner- I'm sorry you feel this way. You hired us to move 399 items from Tennesse to Georgia with full understanding it was either two or three trucks depending on volume we would add trucks as needed. Two items were damaged while in transit.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous139 · 55%
  • Worked hard and fast90 · 36%
  • Turned up when they said52 · 21%
  • Careful with belongings45 · 18%
  • Kept in touch18 · 7%
  • Price matched the quote11 · 4%

Counted across the 251 four and five star reviews we have read for Atlanta Furniture Taxi Moving Company. A review can mention more than one thing.

In their own words

5-star Google reviewDiane B.2 years ago
I would highly recommend Omar, Diego, and Antwon at Atlanta Furniture Taxi for your next move. They were on time, hard working, professional, respectful, courteous and good with all communication before, during and after the move. All items were well protected and everything arrived safely to the final destination.
Reply from the business

Thank you Diane! Call us anytime!

5-star Google reviewChris S.3 years ago
Requested a quote on website to move my office and received a call back almost immediately. Spoke with the owner Brett and he told me they would schedule a walk thru to give me an estimate in the next day or so. He showed up a few hours later, it just so happened that he was in the area close to my office. I had to get a second quote on the move per my company’s policy and when I did I immediately saw what a great value The Furniture Taxi was offering me.
Reply from the business

Chris, thank you so much for the kind words. Thank you for being easy to work with and prepared, it makes a world of difference!

5-star Google reviewMartha K.9 years ago
We got quotes from three moving companies - two national companies and one local company. Atlanta Furniture Taxi worked the hardest to get our business and made us a fair offer. The communication was good all through the moving process. I liked that Daniel, who came to do our estimate and become familiar with our house and household goods, was also involved in every step of our move. Usually you have one person who markets and then a different group of people who show up for the actual move.
Reply from the business

Martha- Thank you so much for your business and support. It really means a lot and hope you're enjoying your new home. Please reach out to me whenever you need movers again. Sincerely, Aaron Polk CEO

5-star Google reviewShane C.4 years ago
from the first phone call allllll the way til the truck pulled away, this was a five star experience. it’s like the ritz carlton of moving companies. in fact, i’d give them 10 stars if i could. on the front end, AFT was extremely organized, helpful, and professional. i gotta give a special shout-out to my movers: Davonte, Roger, Joe, and Kyle. i could’ve hung out with these guys for hours; they were so laid-back, kind-hearted, servant-hearted, and thoughtful every step of the way.
Reply from the business

Thank you, Shane! Look forward to helping you in another move very soon!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional crew33
  • courteous staff24
  • efficient movers19
  • courteous movers17
  • furniture moving8
  • furniture placement7
  • local move3
  • short notice availability3
  • responsive owner2
  • accurate quotes2

What the company says about itself

Taken from Atlanta Furniture Taxi Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “.is our business. We are your licensed, insured, and trusted commercial relocation expe”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…with precision. Customer Satisfaction Guaranteed Customer satisfaction is our top priori”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Skip to content MOVING TIPS 101 GET A FREE ESTIMATE CHECKOUT OUR REVIEWS Map Facebook Insta”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “Furniture Taxi, is a small, family-owned and operated company, an active member”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…a Top-Rated Atlanta Moving Company With over 23 years of hands-on experience in relocation an”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…are a proud, accredited company of the Better Business Bureau with an A+ rating. We are also satisfac”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…business...is our business. We are your licensed, insured, and trusted commercial reloca”Raw text captured from the page, including any surrounding navigation.

  • Says it is bondedsays on their website
    Show the text this came from

    “Storage Solutions Licensed, Insured, Bonded, Uniformed, Experienced & A+ Rated”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • superpages.comdirectory
  • thumbtack.comreviews

Before you hire Atlanta Furniture Taxi Moving Company

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other listings in Atlanta

BusinessGoogle rating
24/7 MovingMover · Atlanta, Georgia5.02,052
Falcon MovingMover · Atlanta, Georgia4.81,626
Atlanta Peach MoversMoving and storage service · Atlanta, Georgia4.51,175
Georgia Home MoversMover · Atlanta, Georgia · based in Marietta4.8942
Wirks Moving and Storage - Atlanta MoversMover · Atlanta, Georgia5.0788
Levi's MoversMover · Atlanta, Georgia4.9774

See all 21 listings in Atlanta →