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Atlantic Beach Movers

Mover in Virginia Beach, Virginia

Google rating

4.7

Ratings counted

230

Are 1 or 2 star

6.5%Above typical

The rating breakdown

15 of the 230 ratings in Google’s published star breakdown for Atlantic Beach Movers are one or two star.

Against other listings in Virginia Beach

This company6.5%
Typical listing in Virginia Beach3.2%

3.3 percentage points higher than the middle of the 19 listings in Virginia Beach we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
21091.3%
4 star
31.3%
3 star
20.9%
2 star
41.7%
1 star
114.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Atlantic Beach Movers at 6.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Atlantic Beach Movers, counted by matching the words they used.

  • Damage to belongings10 · 67%
  • Late, delayed or a no-show3 · 20%
  • Crew conduct2 · 13%
  • Stopped responding1 · 7%

Counted across the 15 one and two star reviews we have read for Atlantic Beach Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewDD G.Edited 9 years ago
2 stars for the workers that do their best. Bill is a difficult person to work with. Their packing practices are moderate. Had many boxes crushed, plastic bins broken, mattresses wrapping opened. Update following the owners, Bill, response: I wrote my original review after contacting Bill. He ignored emails, and after some reminders he replied quite rude. The nice response here over the web, is not genuine.
Reply from the business

Sorry to hear that you are not happy. We wish that you would have call the office to have handle any problems that you might have had.

1-star Google reviewA W.a year ago
Initially he (the owner) was very responsive on a Sunday evening promising to come the next day to assist with my in-home move. I explained and stressed that the item to be moved was extremely heavy and would require 3-4 men. For whatever reason he arrived the next day with himself and a young man half his size only to realize that they couldn’t move the item. He promised to return later that day with more help but was in fact a no show!
1-star Google reviewPaulette T.7 years ago
If i could give zero stars I would. Broken items, holes in the walls and no response from management. Horrible experience. I should have used Scott's Oceana moving. The reply to the initial review is false. NO ONE ASKED TO BE MOVED FOR 200.00. THE WORST EVER!!
Reply from the business

Paulette this is really messed up. You are mad because I would not do your job for $200. I do not know who you talked to as I have never done a 4 hour job with truck for $200 in over 10 year. So to get back at the company you put a bad review.

1-star Google reviewJenna W.Edited 7 years ago
I would never recommend this company to anyone. During the move they were very disorganized and careless. Many things were almost forgotten, a lot of dirt was trailed in, and one of the doorways was damaged. While unpacking, we noticed multiple things were damaged. After contacting the company about this, they never called me back to give me any updates. I had to be the one to keep calling them. After 2 months, I get a letter in the mail with a check for only $33!
Reply from the business

I am sorry that you felt this was not a good job. When I came out the day of the move there were no problems, everything' was going good I even inspect the door that you said was damaged and you said you painted it already how does someone make a claim if you cover up the evidence even before the…

2-star Google reviewCraig H.9 years ago
We had a bad experience with Atlantic Beach Movers. We were only moving 4 miles away in the same city and needed them to move the "big" stuff...including a baby grand piano. I chose this company because they said they had experience moving baby grands and cautioned me to use a company with this experience. The three men who showed up were good guys but had never moved a piano of any kind.
Reply from the business

Not too sure what your complaint is about. I am sorry that you think a 3 bedroom house plus a baby grand piano can be moved in 2 hours. Any body that has or seen it done knows it takes a list an hour to move a baby grand piano. Then move a 3 bedroom house along with it. As for 4 miles?

2-star Google reviewSarah D.2 years ago
We used them to move us from our condo to a storage unit and then used them again to move us into our new home. The two stars are for the movers doing their best. When we moved into our new home we quickly noticed that there were issues with our furniture. Our wooden pieces had several scuffs, scratches, and chips that were not there before the move. One of boxsprings was damaged to the point we could no longer use it.
1-star Google reviewV. N.Edited 7 years ago
This company is awesome. The movers was professional, fast, and did a terrific job. Moving is not my first rodeo especially living in a condo that has frequent leaks. They was by far the best moving company ever. I would highly recommend this company, and I will be using them again. Update: I called to use them again and this time everything is packed up and their prices went up by 100 dollars with less time and less items to move. I used them to move an entire apartment for much less.
Reply from the business

We thank you so much for you Business and your kind words. We really do thrive to please as we are a small company

1-star Google reviewVitold G.9 years ago
Folks - please stay away from these vandals! They destroyed almost half of the furniture including two expensive Infinity speakers and RUN AWAY without even leaving any paperwork! Bill, the owner, never picked up the phone. Never pay them in advance before they unload your stuff if you want to keep them responsible for what they do. They are unprofessional, rude, careless vandals! AND DO NOT READ POSITIVE REVIEWS FROM GOOGLE USER which I guess Bill writes himself. All the reviews from real people are negative.
Reply from the business

You are mad because my guys refused to work for you any more!!!(one guy quite the next day when ask to go back) You were rude to me as well as the 3 men that worked for you until 11 pm. We did our job well as there is no damage claims as you signed all is well and you paid.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous121 · 62%
  • Worked hard and fast73 · 38%
  • Turned up when they said41 · 21%
  • Careful with belongings36 · 19%
  • Kept in touch24 · 12%
  • Price matched the quote11 · 6%

Counted across the 194 four and five star reviews we have read for Atlantic Beach Movers. A review can mention more than one thing.

In their own words

5-star Google reviewLaura A.3 months ago
Atlantic Beach Movers made my move completely stress-free from start to finish. Christopher and his team were punctual, professional, and incredibly courteous throughout the entire process. They handled everything with great care, wrapping and protecting my furniture like it was their own—nothing was damaged during the move. What really stood out was their efficiency and positive attitude. Christopher kept everything organized and communicated clearly, while his team worked quickly without cutting corners.
Reply from the business

Thank you for your review.

5-star Google reviewm M.4 months ago
I don’t know where to begin. I hired a big box chain company recommended to me by PODs. I was moving my older parents from NJ to a VB storage unit. 35 years of a home packed into a 16 foot POD. We had 24 hours to empty the POD so it can be picked up the next day, according to the storage unit company. Big box chain movers called me the day of, at 5:15 PM to tell me they can’t make it. I called Atlantic Beach Movers and they came at 6:00. Pod was emptied and storage unit was locked at 8:55 PM.
Reply from the business

Happy to help. Thank you for your review.

5-star Google reviewNathanael K.7 years ago
Christopher and his team were amazing. I own a small moving company, Mountain Movers, out of Ithaca, New York, and my unload was carrying a baby grand piano that felt more like a grand piano. This one was particularly heavy (as if they aren't already heavy enough.) I had five guys help me load it in NY but only brought one of my guys with me. I called a few different companies in VB to help me unload and right away, from talking with Christopher, I knew he was the guy for the job.
5-star Google reviewstarra3 years ago
From the moment I was referred to this company to my final destination, I was met with sincere, courteous and considerate professionals. From my first conversation, I was assured of a smooth professional delivery of service. My voice must have indicated concern. I was reassured that I would be "taken care of". I was not disappointed. When the 3 three gentlemen arrived, their concerted effort, did not leave knicks,, scratches, marks on the walls, floors or doors.
Reply from the business

Thank you for the 5 stars and wonderful review. We enjoyed helping you with your move and keeping the stress away.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional staff72
  • fair pricing21
  • professional movers9
  • careful with items8
  • last minute job6
  • efficient move6
  • reliable moving company5
  • easy scheduling3
  • flat rate2
  • efficient unloading2

What the company says about itself

Taken from Atlantic Beach Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…or office moves of any size. With over 20 years of experience, our professional team pr”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…pricing and outstanding customer care. BBB Accredited Licensed & Insured 5-Star Rated Cal”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
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    “…tstanding customer care. BBB Accredited Licensed & Insured 5-Star Rated Call Us: 757”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
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    “…care. BBB Accredited Licensed & Insured 5-Star Rated Call Us: 757-228-5090 Requ”Raw text captured from the page, including any surrounding navigation.

  • Says it is bondedsays on their website
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    “…personal service every time. Licensed, Bonded & BBB Rated Fully licensed, bonded,”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…ensure every item arrives safely. Get Free Estimate Service Areas Virginia Beach Chesapeake”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yellowpages.comdirectory
  • yelp.comreviews

Before you hire Atlantic Beach Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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