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Atlantic Relocation Systems - Atlas Van Lines

Mover in Tacoma, Washington

Google rating

4.0

Ratings counted

145

Are 1 or 2 star

21.4%Well above typical

The rating breakdown

31 of the 145 ratings in Google’s published star breakdown for Atlantic Relocation Systems - Atlas Van Lines are one or two star.

Against other movers in Tacoma

This company21.4%
Typical mover in Tacoma3.4%

18.0 percentage points higher than the middle of the 20 movers in Tacoma we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
9364.1%
4 star
128.3%
3 star
96.2%
2 star
32.1%
1 star
2819.3%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Atlantic Relocation Systems - Atlas Van Lines at 21.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Atlantic Relocation Systems - Atlas Van Lines, counted by matching the words they used.

  • Damage to belongings10 · 42%
  • Crew conduct9 · 38%
  • Items missing or never delivered4 · 17%
  • Late, delayed or a no-show1 · 4%
  • Stopped responding1 · 4%

Counted across the 24 one and two star reviews we have read for Atlantic Relocation Systems - Atlas Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTyrel F.Edited 6 years ago
Eugene, Kirk, and Manu are absolutely amazing. They have been so professional, quick, and have been making this stressful move fun. Being in the military we are always moving and this has been the best move thus far. The guys are friendly and take special attention to keep the home clean and damage free. Lol Eugene also wears great socks. Update: After receiving our house hold goods, I had to update our review. This was by far the worse move that we have ever done.
Reply from the business

Hi Tyrel, We are glad that your experience with Atlantic was positive in Tacoma. The personnel that delivered your goods were unfortunately sourced from another moving company in Alabama by the TSP. In talking with the TSP we understand that the claim was settled and agreed on 12/2/19.

1-star Google reviewBeth K.6 years ago
As people usually write, if I could give no stars I would, ditto..The crew was great for the most part but the so called "owner" was totally incompetent. He spent hours in one room, while his workers did most everything else. We had a very expensive bedroom set; the footboard was removed and set in a downstairs hallway going across a doorway to the garage (which no one thought to lock?).
1-star Google reviewEmma B.Edited 7 years ago
If I could give 0 stars I would. They damaged EVERY piece of furniture we have, broke at least 2 boxes open, and lost the hardware to the master bed and lost the cushions to the couch and broke 2 hand made plates. They didn't show up on the delivery time stating no one answered the phone, a lie, and then showed up 2 hours late on the second attempt. I would NEVER suggest this company to anyone. After unpacking we are missing pots and pans, sewing equipment, and sound equipment. Worst service ever
Reply from the business

Hi Emma, We are trying to find the details of your move. We take this kind of matter very seriously. Do you have a move registration number? We would like to have upper management contact you directly to discuss.

1-star Google reviewVolodymyr K.a week ago
This was one of the worst experiences I’ve had at a facility. It was my first time here, and instead of anyone explaining the procedure or helping me, I was immediately told to leave in a very rude and unfriendly manner. Apparently, you are supposed to park on the street first, walk inside to check in, wait for them to call you, and only then come back and enter the facility. On top of that, you have to back into the docks from a busy street with a lot of traffic.
1-star Google reviewKacie K.2 years ago
Absolutely terrible experience. We are in disbelief and are so disappointed. The movers came on Aug 10th. The movers forgot to pack half of our kitchen, refused to pack anything open already, even if it was resealable or still in good packaging, no cleaning supplies could go, which left us with a carful & a mess of cleaning supplies, packed things that weren’t supposed to be packed, didn’t ask if we would need any blankets they took after knowing we were stuck at our house for 4 more days.
1-star Google reviewryan F.Edited 5 months ago
If you're a truck driver, I would highly recommend not taking a load to this place. It's just ridiculous. First off, you have to back in off an active street where there is a lot of traffic coming both ways. Then you have to keep backing into one of the docks, with crap all over the place. It's unbelievable that these receivers expect trucks to deliver, yet they pull their stuff. We're in semi-trucks with 53 ft trailers, not box trucks. I would say "do better," but they won't, so I would just reject a load.
1-star Google reviewKenneth W.Edited 7 years ago
They incorrectly quoted us the domestic rate when we were moving international. So the price was double what they originally told us, even after the discount they gave us as compensation for their error. They didn't bring enough packing materials for the move so a bunch of our stuff was broken. Some stuff went missing and was never recorded on the inventory which is very suspicious. On top of that, Atlas, the parent company, is now refusing to honor any of the claims we've made because we've moved since then.
Reply from the business

After reviewing your move file, booked with Atlantic Relocation from summer previous, it appears you paid 10% less than your estimate of charges. Recent correspondence with Atlas indicates you moved again since that time, if you moved with another Atlas agent, please reach out to Atlas Customer…

1-star Google reviewG B.3 years ago
Yes your manager came there and he didn’t do apologize i showed him 4 places damages in my trailer and he was telling me oh we didn’t do that we didn’t do that. Evan he was knows that’s new scratches on the side wall . They don’t have space to backup on dock . You have to backup from the street and there was lots of big steel plates on the floor so careful about your truck trailer tires and There was a old forklift guy he is really rude he don’t know how to unload he damaged my trailer so careful when he start…
Reply from the business

Thank you for bringing this to our attention, Gurpinder. We apologize for any inconvenience. We spoke with our General Manager at the Tacoma location. He came to your truck to speak with you about potentially repairing the suggested damage. He indicated that you did not wish to discuss the matter.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous32 · 43%
  • Worked hard and fast21 · 28%
  • Careful with belongings14 · 19%
  • Kept in touch9 · 12%
  • Turned up when they said7 · 9%
  • Price matched the quote1 · 1%

Counted across the 74 four and five star reviews we have read for Atlantic Relocation Systems - Atlas Van Lines. A review can mention more than one thing.

In their own words

5-star Google reviewMandy K.a year ago
We opted for both packing and moving services for our recent cross-country move. The team on the “origination” side was Jeremy, Allison, Troy, and Lee. They worked nonstop for 2 solid days and did an amazing job of packing all our belongings from a large home (2-story + basement), while taking special care with each and every item. Not only that, but the speed and efficiency at which they worked was incredible. We were honestly exhausted just watching them work and trying to not get in their way!
5-star Google reviewTom A.3 years ago
Every part of our move was handle so professionally and promptly. And the estimate was spookily close to the actual weight. I’m still amazed. The pick up guys were great. The logistics contact was super. And the delivery team was simply fantastic. It was as great a moving experience as it could be. Even with all the challenges that moving stuff across the country can present to your sanity, it was a huge load off our minds (see what I did there?) to work with this great nationwide company that really work so well…
Reply from the business

Thank you for the positive review, Tom. Atlantic Relocation Systems loves to make complex moves stress-free. We've let the entire team know about the 5-Star service!

5-star Google reviewClara N.3 years ago
Employees these days are constantly on the move. It's hard to keep track of all the household goods that need to be moved from one location to another. Thankfully, the team at Employee Relocation Services are experts in this field. They know how to pack, move, and store household goods at a very reasonable price.
Reply from the business

Thank you, Clara, for the positive review of Atlantic Relocation Systems. We are glad to offer reasonable prices for expert relocation services.

4-star Google reviewCarl B.Edited 6 years ago
The move went fine. It was suggested that it would take 6 people to move our house, we agreed. They were the experts. What they failed to tell us is that the clock starts when the movers get to their shop, not when they get to our house. Apparently it took 2 hours to get to our home which is 20 miles away. as far as i am concerned we were over billed at least $500. Our driver called the shop and the "owner" said that's the way it was and we would have to pay $2500 before the crew left.
Reply from the business

Thank you for the update, Carl! We are glad that things got resolved quickly for you. Please let us know if there is anything else we can help you with. Thanks!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • efficient staff8
  • forklift3
  • cross country move3
  • household goods moving3
  • quick move2
  • furniture moving2
  • backing up to the dock2
  • energetic crew2
  • international move2
  • accurate estimate2

What the company says about itself

Taken from Atlantic Relocation Systems - Atlas Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States a founding yearsays on their website
    Show the text this came from

    “Household & Commercial Moving Since 1966 Skip to content VIEW OUR OWNED & OP”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “Systems’ branches earn a stellar A+ rating from the Better Business Bureau, a pres”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…throughout the United States for more than 40 years. As full-service movers, we offer packi”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…ommercial move, or anything else? GET A FREE QUOTE NOW Worldwide Service Home moving, stor”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • superpages.comdirectory
  • chamberofcommerce.comdirectory
  • yellowpages.comdirectory

Before you hire Atlantic Relocation Systems - Atlas Van Lines

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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