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Available Movers & Storage

Moving and storage service in Bronx, New York

Google rating

4.2

Ratings counted

222

Are 1 or 2 star

19.8%Well above typical

The rating breakdown

44 of the 222 ratings in Google’s published star breakdown for Available Movers & Storage are one or two star.

Against other movers in Bronx

This company19.8%
Typical mover in Bronx6.2%

13.6 percentage points higher than the middle of the 19 movers in Bronx we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
17277.5%
4 star
41.8%
3 star
20.9%
2 star
41.8%
1 star
4018.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Available Movers & Storage at 19.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Available Movers & Storage, counted by matching the words they used.

  • Damage to belongings16 · 40%
  • Late, delayed or a no-show11 · 28%
  • Items missing or never delivered10 · 25%
  • Crew conduct8 · 20%
  • Price rose after the quote5 · 13%
  • Claim or refund went nowhere1 · 3%
  • Booked by one company, moved by another1 · 3%
  • Stopped responding1 · 3%

Counted across the 40 one and two star reviews we have read for Available Movers & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewAntiqua L.8 years ago
Available Movers did not supply the services as stated in their contract (move from NJ to NYC): three men, for three hours (start time 8am, end time 11am) and the use of a moving van; along with basic disassembly and reassembly, wrapping furniture with blankets followed with taping, pack boxes, free of charge, for $125 an hour, total estimated price: $600.26. By the end of the move our furniture was put into a warehouse in the Bronx until we were forced to pay an additional $695.
1-star Google reviewSalomé D.5 years ago
If there was something less than 1 star, I would add it here. The amount of items and furniture that came damaged, dirty, and broken is indescribable. We were expecting maybe a broken TV or a few dishes, but they broke the back of our only sofa, 2 new white armchairs damaged and filthy covered in black soot and black handprints from their warehouse, a 7 foot tall mirror cracked in multiple places, all of our patio furniture destroyed, and the list actually goes on further.
Reply from the business

I’m very sorry to hear about the extensive damage, dirt, and delays you experienced and the stress this caused your family. We take reports like this extremely seriously and regret that our service fell far short of your expectations.

1-star Google reviewIra D.Edited 8 years ago
Use this company at your own risk. I hope this will serve as a warning to AVOID THEM at all costs. Otherwise, you'll be paying much more than you think you will. First, they showed up over 4 hours late. They didn't finish packing until 3am. We were so embarrassed to be moving in at such an hour and exhausted. This was completely unacceptable, but they didn't even apologize or acknowledge any wrongdoing.
1-star Google reviewPatrick D.7 years ago
Absolute scam. They damaged walls taking stuff out and putting it in they damaged the items they moved they bullied me to sign papers before I could inspect the goods and the claim for compensation was denied based on my signing of above paperwork, ignoring that it was done under duress. ignore at all costs, the owners belong in jail.
Reply from the business

Hi Patricks, I hope you doing well true this time. we want to see how we can make it right for you, can you please let me know what is the issue? please call me or send me an email. thank you.

1-star Google reviewroma D.8 years ago
Terrible!!!did not show up the time of appointment. Called the company billion times and no response. No call. No show. No courtesy call. Leave us clueless. Highly NOT recommended.
1-star Google reviewtatiana5 years ago
We had them booked for some time from 12-3 and they had not arrived so we called. We spoke to Jerard and he said that he just spoke to the movers and said “they will be there at 4:30”. We still called in the meantime just to make sure they were still coming and he said yes. At 5:00 we called again and then he said that no one is coming. How unprofessional and how rude. It is pouring rain and they decided to tell us this last minute.
Reply from the business

Dear Tatiana, we are sorry we could not make it on time, we deeply sorry for the inconvenience, but we try to get you the guys first things Tomm morning. Also we offer you the money back witch you took it.

1-star Google reviewAbhijit K.9 years ago
That one star really means negative 10 stars. Worst possible move of my life. Took more than 3 days to move from a distance of 75 miles, after having a schedule of moving it the same day initially. Broke both my TVs. Did not give any claim back. Called and the dispatcher somehow turns it on me that I broke the TVs despite the actual movers actually agreeing to the fact that they broke my TVs. The "dispatcher" who is the contact person for the move was not available throughout my move.
1-star Google reviewMary T.Edited 5 years ago
DO NOT USE. The contract was for 4 men for up to 8 hours showed up with 3 men 2 hours late and wasted time to meet the 8 hours and did not move many items they were supposed to. My fault in a way I assumed because they were insured and all the supposed good ratings they could be trusted as I was out of state for the move out. They supposedly do international moves.
Reply from the business

Hi Mary, I hope you doing well true this time. we want to see how we can make it right for you, can you please let me know what is the issue? please call me or send me an email. thank you.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous88 · 54%
  • Worked hard and fast72 · 44%
  • Turned up when they said32 · 20%
  • Careful with belongings21 · 13%
  • Kept in touch12 · 7%
  • Price matched the quote9 · 5%

Counted across the 164 four and five star reviews we have read for Available Movers & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewEmma M.5 years ago
Sam and Gerard did a great job managing our move. We had to move from a 2 bed/2 bath in Newark NJ into Manhattan. We had a truckload of furniture and boxes. Available Movers communicated quickly and efficiently with us to schedule our move. The day of they arrived on time and worked as a team of three guys efficiently and professionally. The move took 6 hours because we had a lot of stuff. But their team were very considerate of our property and provided a great price for our move.
5-star Google reviewkristianne B.6 years ago
I had a great experience with Available Movers. Moving is always stressful I moved my mom last week with Available Movers and Gerald and Kevin and his team could not of been better! I was nervous because my mom’s apartment only had a 3 hour window to move but the team showed up on time and wrapped my mom’s very large mirrors, and antiques with such care. They new exactly how to wrap up my moms glass chest and dressers. A lot of my moms furniture is glass and she is in Florida now and they all came here safely!
Reply from the business

Thank you Kristianne for moving with us.

5-star Google reviewLauren S.5 years ago
After calling a number of moving companies, we decided to go with Available Movers as the person in their office, Sam, was very helpful and accommodating. Our move was from Park Slope NY to Pound Ridge NY as we were joining the mass exodus out of New York City due to COVID. What we thought would take about 4 hours to complete, ended up taking a bit longer to complete as we had a lot more boxes than anticipated.
Reply from the business

Thank you Lauren for the kind word. We happy we could make this move stress free for you.

5-star Google reviewJeanine P.5 years ago
All I can say is WOW! Available movers came to my rescue last minute before a huge move. We originally hired(by accident) a scam moving company. Lost 4k and realized they were not going to be coming to move us. I called and spoke with Gerard who calmed me down and put me at ease and by the grace of God had availability for when I needed it. Gerard was on it for me, he gave a full run down on procedure and pricing. Everything matched to the penny. A gentleman Kevin called when he was on his way and was on time.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • efficient movers10
  • cost of items7
  • friendly movers7
  • fast movers5
  • fragile item moving3
  • last minute move3
  • hourly rate2
  • clean movers2
  • affordability2
  • furniture moving2

What the company says about itself

Taken from Available Movers & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…worked hard for. That’s why, for over 20+ years , our mission has been simple: deliver”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
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    “NYC, to NYC, or leaving NYC, our licensed movers handle every detail, expertly ad”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
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    “…across the country, our licensed and insured movers bring the expertise, organizatio”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
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    “International Moving Local Moving Get free quote Blog Contact us home admin 2025-12-04T1”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
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    “Storage have been offering business since 1994. 718-292-6500 Get A Free Estimate! Get”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “…for this provider to perform its tasks 24/7. These vehicle carriers have been fitte”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • superpages.comdirectory
  • yellowpages.comdirectory
  • chamberofcommerce.comdirectory

Before you hire Available Movers & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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