Samba Moving

During our first move a few years ago Samba was fine. But our most recent move in July, HORRIBLE. Movers showed up way outside of the window and completely threw off our moving timeline with our new residence. To make matters even WORSE none of our items were wrapped or protected as they should have been and how they were during our first move. We were told, “Oh we used everything at our first job this morning.” These movers consistently argued with each other the entire time and were completely unprofessional.

Despite the amazing reviews on Google, I had a horrible experience where Samba Moving had a no show/didn’t show up during the schedule time and the customer service rep Melissa ghosted me after 3pm on July 31st, 2025 (my moving day) On top of that the only reason I chose Samba moving was because my new building that I was moving to did an endorsement incentive to reimburse me in rent credit. Morning of July 31st, 2025 I called to confirm all my items and the time the movers were going to show up.

Their office customer service sucks, this person working in their office I won’t name completely gave my husband wrong informations about almost everything which lead to them charging us 3 times more than what the price was fixed at the beginning, after my husband confronting them about it over the phone their excuse was she is new just started a week ago and plus it’s our job to read the contract carefully I mean the experience sucked , yea reading the contact is the customer’s responsibility yet if the people…

The movers were relatively affordable and arrived close to on time. However, they damaged multiple items and kept laughing it off saying "It's a mystery what happened to the lamp." Then they rushed me into signing so they could leave even when I asked about damages. I didn't want my stuff held hostage so I signed.

While I initially was optimistic due to the apparently fairness of the original quote, my actual moving experience left a lot to be desired. Prior to the move, I was very careful in detailing the extent of my to-be-self-packed items over the phone. I even called back later after noticing a few additional items, and they said it wouldn’t change the quoted price. Nice! However, when the movers arrived, they began with a tour of the apartment and seemed to suggest I had misrepresented the number of items.

I recently scheduled a move with Samba Moving, but unfortunately, the experience was marred by some issues with communication and customer service. On the day of the move, I was left waiting without a courtesy call from the company or movers. When I called the office, I spoke with Melissa, who seemed unhelpful and unprofessional. However, I want to give a huge shoutout to the two movers who arrived later, Slava and Gena.

This has been the worst moving experience of my life. I have moved multiple times over the past few years due to my career and have NEVER experienced such poor customer service and lack of care when it comes to someone's home and personal property. First, they left a gauge in my hardwood floors that will require the planks to be removed. Then they put clear packing take on a 100% real wood dining buffet and damaged the entire top of the buffet.

I’m not sure how this moving company has such high ratings tbh. It was all good until I talked on the phone, submitted my deposit and booked their service. The day of the actual service was the worst experience ever. 2 guys show up, both of them are wearing tshirts from different moving companies and they come in with a really bad attitude and just start rushing straight through the door. It starts with where the boxes are, i have my paper and get out of my way as all i want to do it take this and get done.