B & F Moving and Storage
Moving and storage service in Buffalo, New York
Google rating
3.5
Ratings counted
13
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 13 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 61.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 7.7% | |
| 1 star | 4 | 30.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for B & F Moving and Storage, counted by matching the words they used.
- Crew conduct3 · 60%
- Damage to belongings1 · 20%
- Claim or refund went nowhere1 · 20%
Counted across the 5 one and two star reviews we have read for B & F Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company is going to be reported to the BBB! I was refusing to pay over 400 dollars for someone to move my 3 appliances and one dresser, so I stumbled upon B&F. I will never ever ever again be using the and I recommend you skip over this company when searching for movers! Upon arrival to my house they were completely impersonal and showed up all in sweats and the woman in a tank top and sweat pants that looked like they haven't been washed in a week.
I can’t comment their moving skills, but I can share that they’re incapable of keeping an appointment to give an estimate. 3 appointments this week (!), 3 no-shows, no phone calls. So unprofessional. Business must be good to care so little about customer acquisition, but I’m not sure how.
Will never use them again! If you do not have everything on the list of things to move, they will not move it! The owner is inconsiderate. He was walking thru my place cursing and using the N word. I will NEVER recommend them to move anyone!
My aunt has called this place several times and they tell her they are going to call her back and they never call back. I am just trying to find out about my mothers unit. As she past away in April. I would like to get my mothers belongings.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 60%
- Professional and courteous2 · 40%
- Careful with belongings1 · 20%
Counted across the 5 four and five star reviews we have read for B & F Moving and Storage. A review can mention more than one thing.
In their own words
They moved our 2 bedroom apartment, and my boyfriends toolbox from his parent's house. And they moved it all to our new house. They were absolutely wonderful guys, they took excellent care of all of our belongings. They always answered my phone calls or were quick to call back. They even reassembled our furniture after the move.
Jason, Pattie and the crew at B&F moving are top notch. They're careful, conscious and fair. Five stars for this moving company.
used several times For Big and small jobs. They work as a team and Get the job done fast and done Right!
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- yelp.comreviews
- bbb.orgreviews