Bayside Moving & Storage
Mover in Traverse City, Michigan
Google rating
4.4
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 12 | 80.0% | |
| 4 star | 1 | 6.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 13.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bayside Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 100%
- Late, delayed or a no-show1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Bayside Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I do not recommend Bayside Moving & Storage. The sales rep was good and accommodating. This was appreciated because I had no help either making arrangements to move or unpacking at my destination. As the packing and then loading/delivery progressed, there were problems that I think the sales rep had no control over the people hired. I had a good packer and a bad packer. Anything that was broken or damaged was done by the bad packer.
Thank you for providing the feedback, Mary. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. We understand that our team advised that your bed and headboard would be wrapped in padding rather … More
We hired Bayside to move us to Florida. They came with a beat up old moving truck with a different company logo. They were very unprofessional and broke some of our furniture. When hired they told us they were very good at moving motorcycles as we had two very expensive motorcycles to move along with the furniture. Not only did they wreck some expensive stuff but they also scratched and dented the motorcycles causing thousands of dollars in damage.
Dane, thank you for the detailed feedback of your moving experience. Our goal is to always provide our customers with a smooth and stress-free move, and it is disappointing to hear that we did not meet these goals. What you described is not … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings5 · 50%
- Professional and courteous5 · 50%
- Worked hard and fast3 · 30%
- Kept in touch2 · 20%
- Turned up when they said1 · 10%
Counted across the 10 four and five star reviews we have read for Bayside Moving & Storage. A review can mention more than one thing.
In their own words
Gabe and Matt are the best. Very professional, nice and polite. They took the time to be sure everything was wrapped properly and secured. The kept me informed of the time when they would be arriving. Very happy with the whole process.Thanks to Fred, Gabe and Matt for making the move so easy.
Thank you for giving Matt, Gabe, and Fred a shout-out! We are so glad that we met your expectations during your move. We will be sure to recognize our team for their hard work. Best wishes!
I would highly recommend Bayside Moving & Storage for your next move. The Salesman Bryan was extremely helpful in putting together a plan for moving our furniture into their storage facility and making it easy for us to arrange a delivery when we were ready at our final destination and the pricing was very competitive. We had two movers move our very large home and they handled the move very efficiently.
Thank you so much for taking the time to share your positive experience, Dave. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words … More
They helped us out on such short notice with unloading a moving truck. Arrived on time, didn't complain about the challenging sets of stairs, took care with all of our things, were friendly and funny to ease the stress of moving. Highly recommend!
Charlotte, we're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review and recommendation.
We moved from Michigan to Georgia. Good review and estimate. They weren't the cheapest, but no extra charges. I was concerned our items would needed to be off-loaded from the van and shuttled into our new home. This proved to be the case, but there was no extra charge. We had a lot of items to move and only 3 items were damaged; one we packed, a broken cement statue that was repaired prior to delivery, and a glass hurricane lamp packed by the movers.
Ronald, thank you for sharing your moving experience with us. We are sorry to hear that not all aspects of your move went well. Your feedback is appreciated as it allows us the opportunity to improve on our services. Thank you again and we wish you all the best.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendliness3
- furniture3
- care with belongings2
- helpfulness2
- efficiency2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory