Bekins of South Florida

Used 2 times- 1st was small move and worked ok- second was complete disaster. sent army and paid for an army to work. Only problem? Only 1 of 5 people worked. Was charged for all- everything arrived weeks late, broken, scratched, missing small parts, items dropped right off the truck. I requested full replacement value insurance. During the confusion it was unchecked after tripling the quoted price.

This company is actively participating in the movers scam. They gave me a "not to exceed" contract, marked boldly in large print. Once they loaded up all my furniture and drove away they demand more money than the contract. DO NOT TRUST THEM! The salesman walked thru my entire house and looked in every closet and cabinet writing every item down so they had no excuse. I thought using a well known company I was avoiding the scam but my furniture was held for ransom.

I thought after talking with Serena and going over all that I could expect, this mover seemed like a good fit. I was sooo wrong. I was told that my upholstered furniture would be wrapped in plastic and covered with moving blankets. When I pointed out that my dining room was relatively new and had never been used (thus not a scratch on any piece) I was told they would cover the wood pieces with paper (7 layers thick) and then cover with moving blankets. They did neither.

Most of the move experience was fine aside from the fact that they lost one of my boxes which had my dishes in it that held family heirloom plates from the year I was born. When I asked for help on it, and perhaps it got mixed in with someone else's move I was told by the driver that "One of your friends must have stolen it on the day of the move". The subsequent claim was denied by Bekins for any reimbursement (no surprise there) as they take the driver's word for his mishandling of my move.

they give one estimate first and then upon pick up if the weight is more than estimated they charge you. they charged me 1 k more! the truck couldn't get into my storage facility and had to shuttle my items. they charged me for that as well. moving guy had a rbf the entire time. i felt extorted since they had my stuff already! 1 k more for 250 pounds extra and their truck not fitting?! really?

I contacted Bekins of South Florida for a quote while planning my move. Paul Stroncek was professional initially, and the estimate itself was detailed and transparent. However, the pricing felt far too high considering I was only moving about 5 miles away locally. I ultimately went with All My Sons Moving instead, and my final cost came out to around $935 versus Bekins’ estimated $1,350–$1,550 for essentially the same local move. The price difference was hard to ignore.

BEWARE!!! We had a similar experience to Ignacio F. Unfortunately, we can only conclude at this point that a theft occurred by a Bekins employee. Bekins will take no responsibility for it, nor will they pay out our claim for the $1200 in missing items. The items were stored in a chest in our home, and shortly before they went into Bekins possession, the contents were photographed. Bekins packed the chest the items were in and stored them at their warehouse, before delivering them to our destination.

CAVEAT EMPTOR ! ! ! I am an EXTREMELY dissatisfied customer. I was lied to or mislead from the beginning of the process until delivery. The processes and procedures used in my shipment set me up for failure from the beginning. The estimator assured that the driver at origin would be the same at delivery. The packing crew arrived late and unprepared. The paperwork at origin was incomplete, and inaccurate and the driver did not know how to properly complete it.