Bellhop Columbus Movers
Google rating
4.7
Ratings counted
458
Are 1 or 2 star
5.7%Around typical
The rating breakdown
26 of the 458 ratings in Google’s published star breakdown for Bellhop Columbus Movers are one or two star.
Against other movers in Columbus
1.4 percentage points higher than the middle of the 21 movers in Columbus we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 406 | 88.6% | |
| 4 star | 24 | 5.2% | |
| 3 star | 2 | 0.4% | |
| 2 star | 2 | 0.4% | |
| 1 star | 24 | 5.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bellhop Columbus Movers at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bellhop Columbus Movers, counted by matching the words they used.
- Damage to belongings3 · 12%
- Items missing or never delivered2 · 8%
- Late, delayed or a no-show2 · 8%
- Crew conduct2 · 8%
- Price rose after the quote1 · 4%
Counted across the 25 one and two star reviews we have read for Bellhop Columbus Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
WARNING! DO NOT RECOMMEND USING THIS COMPANY! I was quoted for a move after explaining the size of my house and what we had to move, and quoted to pay no more than $1,171.00 for the move with 6 movers and 2 trucks to sufficiently move with a confirmation of no more charges by the sales associate. Come to find out after they charged an additional $150.00 service fee that was not explained, only 4 movers showed up almost 4 hours late instead of 6 and one of the trucks broke down and they couldn't complete the move…
Matt, we would like to express our sincere apologies for the inconvenience and frustration you experienced during your recent move with Bellhop. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns.
I had Bellhop move me on 7/17/2024. The movers were very nice but we had several problems. I called several times before moving day to ensure everyone knew about my new Peloton needing moved. Then on moving day, the guys stated they were never told about the Peloton. During the move they took it apart and while trying to bring it down to the first floor, they damaged my wooden stair case pretty bad. There are huge gashes and chunks missing coming down the whole staircase.
Alyssa, thank you for your feedback and for bringing these issues to our attention. We apologize for the problems you experienced during your move, particularly with the damages. We're sorry for any miscommunication regarding your Peloton and the subsequent damage and assembly issues.
This company was hired to do a local move for me. They show up on time and get half of the house loaded into a truck. Then the supervisor comes up to me and says one of the guys complained he saw a mouse. Well I live in subdivision that was built in a field. Yeah, your gonna be hard pressed not to find a mouse in any home here. He has to call corporate per policy and they decided to cancel my move ON THE DAY OF with 2 days to go on my closing.
Nathan, thank you for your honest feedback. We apologize for our inability to perform your move as promised. We understand that our failure to complete your move caused you great stress and inconvenience on your deadline.
Bellhop changed my Friday 9am reservation at 7pm the Wednesday before my move. The solution was to reschedule my move to a time that worked better for Bellhop; that Saturday at 2pm andTo rent a Uhaul (Bellhops did not have a truck available for my move booked a month in advanced) I can’t express how much of a stress inducing inconvenience this caused. I had booked my move almost a full month in advanced.
Hi Bryan, thank you for your feedback. We are sorry to read this and to hear about the experience that you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at a reserved time, and we hate that we experienced fulfillment problems with your reservation.
SUMMARY: If you book your reservation over a month in advance, Bellhop can still cancel 4 days before your scheduled move. Reservation confirmed for a local move on 4/22/21 for a move on 5/29/21. Received an email on 5/13/21 that a team had been assembled for my move with their names and pictures available on the Bellhop website under my reservation.
Jarrod, thank you for your feedback. We are disappointed to read this and to hear about the poor experience that you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your order.
Horrendous company to deal with. Tried loading up their website and they ask an absurd amount of questions before they will quote anything, along with taking down your email and phone number so they can spam you of course. Giving up on that, I gave them a call to book over the phone instead and was immediately redirected through an automated line to a call center in India, despite calling my local 614 number.
Norman, thank you for taking the time to provide this feedback. We sincerely apologize for the frustration you experienced while attempting to get a quote and for the repeated communications.
The bellhops arrived on time, but without a truck or ANY basic moving supplies. I double checked the receipt and specified numerous times that a truck would be necessary. We moved the furniture downstairs efficiently and the bellhops gave great customer service. HOWEVER The truck didn't arrive until almost 3 hours later. I had to call customer service numerous times to even get an update on the status of the truck, it was not communicated to me from the bellhops.
Sebastian, We are sorry for the extensive inconveniences on your move because of our driver's failure to show up on time and bring the tools that were advertised. The driver on your move was new, and there were communication breakdowns on your move that are not in line with our normal operating…
Moved in April. Told the guy on the phone everything about our move. He said he was going to send one truck and four movers. On that day we only received one truck and three movers. Because of that the move took longer. Also some of the furniture that was discussed was not on their list and the movers were surprised. The move ended up taking about 10 hours we were quoted 6 hours. The movers were nice. But I can tell they were stressed. They also had other jobs. Of course I complained.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous171 · 48%
- Worked hard and fast160 · 45%
- Turned up when they said83 · 23%
- Careful with belongings60 · 17%
- Kept in touch27 · 8%
- Price matched the quote4 · 1%
Counted across the 356 four and five star reviews we have read for Bellhop Columbus Movers. A review can mention more than one thing.
In their own words
Jante W., Justin B., and Jonathan B. were awesome when they helped us unload a moving container on short notice during a heat wave. It was unbearably hot and sunny outside, but they still hustled to get everything moved inside as fast as possible and hardly stopped moving. They took as much as they could carry at a time, like multiple stacked boxes, and were careful with everything. They were also super friendly, professional, and even showed up 10 minutes early!
Thank you for the review, Tatyana! We are glad the team was able to get the job done, even in such heat! We look forward to helping you again in the future!
My bellhop team in Columbus was absolutely fantastic (Terry, Mike, Ronald, and Michael)! They all arrived promptly (even early) and got to work. They communicated well with me and with each other throughout the move and really went above and beyond to make sure all of our items were handled with care and placed where they needed to go. They even took extra effort to try to make a large piece of furniture fit for us, which was very appreciated.
Samantha, thank you for sharing your experience with us! We're so glad that you trusted us with your move.
I just had a few items of furniture to move, but they included a huge sofa, oversized stuffed chair, and ottoman that my moving team had to maneuver through a narrow entry hall in my new apartment and then a tight 90 degree turn under an arched doorway to get to the furniture into the living room. It required taking the apartment door off its hinges and removing the globe fixture in the hallway ceiling to have enough clearance, as well as Ayrielle's amazing ability to visualize how to rotate and tilt the sofa to…
Michelle, we're so happy that we had the opportunity to help out with your move! It sounds like a tricky one for sure, but thank you for leaving us a review and for letting us know your team did a great job.
If you’re moving, use Bellhop! I cannot say enough amazing things about the team we had! We were moving from an apartment into our first home. Our team arrived on time for an early move, and ready to work! Our team lead Marcus reached out to us the day before our move just to check in. I truly appreciate this because we had never hired movers before and I was stressed and worried about how our experience would be. My fears were quickly put to rest.
Brittany, thanks so much for sharing your experience! We are really glad we had the opportunity to help you out, and hope that you're loving your new place.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- bellhops59
- careful handling40
- courteous staff25
- friendly movers13
- seamless move11
- efficient movers10
- scheduling10
- quick move5
- friendly crew3
- early completion3
What the company says about itself
Taken from Bellhop Columbus Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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- Advertises 24/7 availabilitysays on their website
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“…company to provide transparent pricing, 24/7 service, and accountable, trustworthy m”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Columbus, OH Moving Comapny Let our licensed & insured moving company take the a”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“H Moving Comapny Let our licensed & insured moving company take the anxiety out of”Raw text captured from the page, including any surrounding navigation.