Bellhop Movers Chicago
Mover in West Chicago, Illinois
Its address is in Chicago, Illinois. It appears here because Google returns it for West Chicago.
Google rating
4.5
Ratings counted
499
Are 1 or 2 star
10.6%Above typical
The rating breakdown
53 of the 499 ratings in Google’s published star breakdown for Bellhop Movers Chicago are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 425 | 85.2% | |
| 4 star | 15 | 3.0% | |
| 3 star | 6 | 1.2% | |
| 2 star | 5 | 1.0% | |
| 1 star | 48 | 9.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Bellhop Movers Chicago at 10.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bellhop Movers Chicago, counted by matching the words they used.
- Damage to belongings21 · 46%
- Late, delayed or a no-show10 · 22%
- Crew conduct5 · 11%
- Items missing or never delivered4 · 9%
- Claim or refund went nowhere2 · 4%
- Price rose after the quote1 · 2%
- Stopped responding1 · 2%
Counted across the 46 one and two star reviews we have read for Bellhop Movers Chicago. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
1 star is probably too many stars for the level of service I received from Bellhop on my recent long-distance move. Summary: They don't deliver on their promises, highly stressful, unresponsive, damaged items, poor customer service, and stolen items. Very untrustworthy and disrespectful. Details: I contracted for limited packing services, a dedicated truck, and load/unload services.
Please do yourself a favor and avoid these people. I had the worst day of my life a week ago with these fools. Some of the issues I am still battling. Please stay away. 1. You charged a card that explicitly told you not to charge after going through the proper channels as instructed to. 2. Movers no showed +3hours 3. Replacements were given at a time frame not achieved +2 hours 4. Movers left/damaged several items totaling to a cost greater than the entire move. 5.
Charlie, We want to extend our sincere apologies for the challenges you faced during your recent move with Bellhop. Please know that we take your feedback seriously, and we have made bill adjustments to address your concerns, we have issued a refund for the amount of $912.40 this adjustment has…
Added charges after move without any sort of communication about charges, just took money from my credit card. Damage to a $100 item, filed a report with them and no response afterwards. I will never hire them again nor recommend them for these reasons. UPDATE RESPONSE from the Response from the Owner: Your system is lying. I never discussed my concerns with your Support Team and nothing has been adjusted on my bill for accuracy and fairness. This is a blatant lie!
Candace, we sincerely apologize for your experience with Bellhop; this does not live up to our high standard of service. We understand that anytime the move duration is longer than the estimated time, it creates a frustrating customer experience.
Pls do not use this moving company. They have unfair business practices. Once you signed up for them you’re hook for unfair extra charges.
Thank you for taking the time to leave a review. We're sorry to find out that you had a negative experience with Bellhop. We take our customer feedback seriously, and we would appreciate it if you could provide us with more details about what went wrong so we can improve our services.
NIGHTMARE MOVING EXPERIENCE. Just over an HOUR before they were scheduled to arrive, I received an email from them trying to reschedule - we had booked weeks in advance, taken the day off of work, and had to move that day! After spending FOREVER on hold, waiting for return calls, and communicating with someone on chat, they finally worked it out and found movers that could start. The second mover arrived almost an hour AFTER our scheduled start time so my husband had to help them.
Jacqui, we are sorry to read this and to hear about the experience that you had with Bellhop. It is highly unusual for us to be unable to fulfill a move at a scheduled time, and we hate that we experienced fulfillment problems with your team on move-day.
I am not sure where to begin with how badly this went. I guess a picture says a 1000 words. Yes that's my piano on it's side just sitting on a rusty cart. No blanket. Notice there was no ramp on the truck and so what should have taken just a short couple of hours took double to time. Oh and you'll notice the mover has quite the accessory on his ankle!! Who sends people on probation to a families home!!
Hi Elizabeth. We are deeply sorry to hear about your negative experience with the claim process. Please know that we are currently investigating this situation thoroughly and will work directly with you toward a resolution for your claim.
HEED THIS WARNING ⚠️ OR YOU'LL SUFFER A SIMILAR FATE So for starters, all of my movers did not arrive at 8am. In fact the first person to arrive came at 8:15ish. There were several periods of time where the movers were chit chatting and completely stopped working completely. We were told right before our last items were being loaded that the truck was full and we'd have to schedule another move for the rest of out things.
Do not use this service. It's nothing like it was years ago. Our movers did not pack properly or use the pads/straps that the moving truck had to secure our stuff. One of the movers was struggling at his old age and was careless. The driver & his assistant were okay besides being 2 hours late. They ended up being the unloaders along with myself as the unloaders that were supposed to be hired never showed up. Our stuff avalanched in the back of the truck destroying several pieces of furniture and storage bins.
Hi Brandon, thank you for sharing your feedback. What you experienced—from the extreme delays and missing crew members on delivery to the damaged items and stress of having to step in yourself—is completely unacceptable and far below the standard of service we hold ourselves to.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast182 · 50%
- Professional and courteous157 · 43%
- Turned up when they said85 · 23%
- Careful with belongings48 · 13%
- Kept in touch33 · 9%
- Price matched the quote3 · <1%
Counted across the 363 four and five star reviews we have read for Bellhop Movers Chicago. A review can mention more than one thing.
In their own words
Friends recommended and Bellhop was exactly what we wanted. From the start our phone communication helped us understand how things worked, the pricing was transparent and simple and set up in a smart way. When I added a mover to the reso less than 24 hrs before it took all of about 2 min. Then my movers reached out the day before, showed up on time and did an awesome job. Professional, friendly, hard working, careful with our stuff, they did a 4th floor walk up condo without issue.
Jonathan, thank you for the wonderful review! We're so happy to hear that you had a wonderful experience start to finish. We wish you the best as you settle into your new home!
The team lead sent me a text the day before the move to introduce himself, confirm the reservation time, and to see if I had any questions. They showed up right on time the following morning. There were three movers (Michael, Nick, Kordell), a truck and a driver, and it couldn't have gone smoother. What would have taken me a full day had I done it myself with a friend or two to help, took 3 1/2 hours from the move out to the completion of the move in. That was with a 35 mile drive in between the two.
Hi Chris, thanks for the excellent review. Sounds like our team really went above and beyond to meet the Bellhop expectations. Appreciate the 5 stars and have a great Thanksgiving!
I recently used Bellhop to move my belongings from Philadelphia to Chicago, and I could not be more impressed. From start to finish, the entire process was seamless, fast, and stress-free. The price was a fixed rate, and they never tried to add or change anything, which gave me so much peace of mind. The Philadelphia team — Rasheed, Mustafa, and Hanif — arrived on time, packed everything with care, and loaded the truck efficiently.
Hi Tala! Thanks for the amazing review. Glad your move went well, enjoy Chicago!
Wow - I feel I need to write this review quickly b/c of all the recent bad reviews. Our experience with Bellhop Movers was outstanding - from the initial set up / reservation to our actual move (Aug 10th). I can't speak highly enough of the company. First - our reservation confirmation was very smooth. Sydnie was great and accomodating - especially since our building wouldn't allow the 8 am start - and rather a 9 am. She graciously allowed the 9 am.
Jennifer, thank you for taking the time to provide us with your feedback! It's wonderful to hear that Fernando, Jonathan, and Darrin were able to provide you with a great moving experience. We'll be sure to pass along your kind words to them.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers34
- polite staff33
- smooth move16
- quick move13
- moving process10
- fast movers6
- punctual team5
- efficient unloading5
- efficient loading5
- safe moving4
- communicative movers3
- online booking3
What the company says about itself
Taken from Bellhop Movers Chicago’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…movers in the moving industry) Get Free Quote 300K+ Moves completed 20K+ Customer rev”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…company to provide transparent pricing, 24/7 service, and accountable, trustworthy m”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- nextdoor.comsocial