Bellhop Moving

Where do I start? First of all had to search where to leave a review in this day and age on constant customer feedback. Interesting they don't want to hear any feedback. When I called customer service to file a complaint got a text message about the service, rated it a zero and got no response. The actual day of the movevwas a disaster. Showed up late (total of 5 guys with 4 of the 5 showing up late with the last one showing up 1.5 hours late).

Pack a 26 foot truck with 4 guys. The lead had an attitude like I have never seen. He was rude and condescending and made the entire 4 hours miserable. They set the time for 9:00 AM showed at 8:00 AM Ended at 1:15 at $225 an hour I was charged over $1300 to my card with no confirmation from me of the times. I paid the guys cash tip on top of that. DO the math. I cannot get anyone to respond on the phone or by email. Basically they stole money from me, and I have 5 badly broken pieces of furniture. Do not recommend.

I’ve done business with Bellhop in the past and it was great. Apparently, moves are now brokered, and it was a nightmare. You also cannot speak with anyone in customer service if you have an issue — you are forced to talk to an AI answering service and then a “support ticket” is issued before someone calls you back. Both of my moving teams (loading and unloading) were very kind and helpful, which is the only reason I’m even giving 2 stars.

They now charge cancellation fees within 72 hours! Bellhops has a new policy where if you cancel within 72 hours they charge you $200 + $10% of the scheduled move for "We developed this $200 late cancellation policy to protect our fulfillment costs and ensure that our rates remain affordable for all of our customers.". They make the following untrue claim in responses to my request for a refund of this fee.. "We apologize for the frustration you experienced.

Worse moving company ever don’t allow them to move you. They will over charge you. You are responsible for your on packing

TLDR: Bellhops preys on those who know their reputation from before their practices change. I genuinely believe this is a scam, and they have bullying and pressuring customers pervading their workforce (moving contractors excluded, they’re just trying to support themselves). AVOID AT ALL COSTS, this company is not what it once was. It’s been sold, and they’ve outsourced a lot of what made them marketable.

Unfair charges, broken items, and zero accountability I had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them. I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move.

This was my first move with Bellhops, and I've moved 20 times with various companies, some good, some great, some terrible. Bellhops wasn't a great experience. The billing was not explained and was very confusing. You aren't told there is a separate driver for the truck until the email comes the day before the move introducing your bellhops. None of the furniture is wrapped in your house, it's all wrapped on the truck, so you never see how well it's actually protected and I had a couple of pieces with damage.