Good Guys Moving & Delivery

If I could leave zero stars, I would. The driver was exceptionally rude and refused to deliver our refrigerator into our house. Rather, he left it on our front porch and threw his hand truck in the back of his truck in a tantrum. He refused to provide his name and mocked us even saying, “you know I’m not going to give you my name.” He also blew us off when we said we questioned how he could treat customers this way and said very matter of factly that we were not his customer.

Second time using this moving company over the past couple of years, and had a good experience on the first move, the most recent move, not so much. First off they sent three movers, when the agreed upon number was two. Not even giving us a prior notice. They were slow, and one of the crew, which I was told was new, was more interested in checking his cell phone and vaping. Also we had a box of kitchen utensils that went missing, and the replacement cost for all of them was very costly.

Would not recommend for anyone to consider using them for a long distance move (i.e., outside your own city limits). Had never heard of them, but most of these other reviews are glowing- thought we'd give them a shot to earn our business for a long-distance move (within the state, <3 hours away). Got an initial quote that was explicitly stated to be an estimate when I submitted a request through their website. Tried contacting them to reserve a different date via email, no response.

Good guy movers were late to their scheduled appointment, with no phone call to let us know. After waiting an hour, we had to call to find out where our movers were, for them to scramble their drivers to get us someone. Afterwards, I discovered they have over charged me by 100 dollars. They claim to have issued a refund, but my bank has no record of the transaction. Do yourself a favor and consider other options before doing business with them!

The original salesman quoted us roughly 6 hours of moving . It ended up taking 14 hours. They worked hard but cut corners at the end of the day.— assembled 13 month old crib clearly incorrectly and now we don’t have all the bolts to properly assemble it. You would think if there are extra pieces when you reassemble it you’ve done something wrong. They had also asked what setting we wanted it on and the statement was clearly made that it needs to go on the lowest setting.

Very disappointing experience. Most boxes were clearly labeled on three sides and the top, with big white printed labels-- but more stuff is in the wrong place than in the right place. For example, only two boxes made it into my office (one of which was for the living room), and office boxes have been found in the garage, kitchen, "general" storage area, living room, and sunroom. To put it into perspective, there were 11 office boxes total (one of which I still can't find). Fragile items placed under heavy boxes.

Do not rely on this company for deliveries. An item was supposed to be delivered almost 24 hours ago and I never received any communication from them. When I called this morning they told me they could deliver it today. Just got a call saying they can't deliver it for another 2 WEEKS, but if I call Costco they can deliver it sooner. Makes absolutely no sense. The item has been in the city for days. To the reply below: Please play back the calls.

Bought a new fridge from Costco and they used these guys for delivery. Why? Horrible experience!! Friday of delivery and the guy called and said his truck broke down and could not get it to me. Said he would call back and let me know when he could re deliver. Never called back. Contacted Costco and they had no information about the missed delivery.