Berger Allied Moving & Storage

At first everything was going well. They were very good and courteous when I was setting up the move. Things started going south when they couldn't make the date for packing up my stuff. They came a day later which is not a huge deal but some (not all) of the guys packing up my house were unprofessional. The biggest issue was one guy refused to close the bathroom door when using it. Who does that when the owners are home. Everything was packed up and note that a LOT of supplies were left behind.

Was supposed to have cabinets delivered on the 21st between 9am - 1pm. They never showed up and no one called to reschedule or offer a reason as to why there was no delivery. Tried calling multiple different staff with no answer. Finally got ahold of someone the following day after leaving multiple voicemails. Two different people had varying stories about why our delivery didn't come. No one seemed to know who rescheduled it.

Awful, awful customer service. Mike promised that Berger would be with us through our entire move. Well, they lost a box of ours containing some art work we really love. Made us file a claim with a subcontractor who never called or asked about the box. I got a couple of form-letter emails saying they made calls and can’t find our box. That’s it. They consider their responsibility to be over. How do they lose a box that was in their possession? Awful and unwilling to help you when you need it.

The truck driver and mover were great! Moved everything with care and nothing was missing or broken. Everyone was friendly from the estimator to the truck driver. What I didn’t like was the billing portion of the move. I am a person who pays a lot of attention to detail. I paid attention to the numbers on the “estimate” and “bill of lading”. I even went so far as to show up for the weigh in before and after since the end bill is actuals. First of all, I did not get a bill of lading that was filled out.

See my Yelp review on Berger for all details. Berger misrepresented how they would load items, their load team lead marked EVERYTHING with "scratches all over" even though there was no damage, we had a lot of damaged items and our transfer delivery was delayed 3 days despite providing 6 weeks notice on our transfer date and receiving confirmation for the dates. At no time during the 6 weeks did anyone tell us they were having scheduling issues or that we might not make our set dates.

We chose to have Berger Allied move us from Columbus, OH to Austin, TX. We researched and researched different companies as well as get quotes and interview these companies. We settled on Berger due to the reviews and the employees we had contact with. We also paid to have the company pack up all of our stuff. They day of packing, the movers arrived and started packing. However, they were short many boxes that they needed. That should have been a red flag I noticed.

2 guys put all 7 boxes on our driveway from the huge truck in the street. Unpacked bed. No one realized how dirty the bed was but the guys did see some manufacturer defects/ took pictures/set up bed. When bed was set up and they slid the bed to the wall which now stained our white carpet, the white bed linens and we realized the whole bed needed to be cleaned/ wiped down. The claim was put in weeks ago and pictures taken for Berger, but NO follow up yet from Berger to clean the home damage yet.

If I could give a 0, I would. Got a few quotes for my move, and this one was $hundreds more expensive. Berger Allied sent David L to do my esrimate, so I called David to try and understand why they're so much higher than their competition, but he was extremely rude, got angry, and hung up on me!! Unbelievable..so unprofessional. And after a week of back and forth calls.