Matt's Moving Company

I am not one to leave reviews like this but after this nightmare of an experience I feel like I should warn others as peak moving season approaches. We were told furniture and large items would be wrapped with care, if you count wrapping an 86 inch TV in a blanket and then jamming into the truck "with care" then I don't know. None of the couches were wrapped or the bed frames/mattresses/dressers.

I would not use this company again. I scheduled my move for a Saturday the ended up having terrible, icey weather. I called the driver and the main number multiple times to say that if they wanted to wait until the afternoon or the next day, I could be flexible. They said I would have to pay to reschedule. I told them that I didn't need to reschedule but it might be safer. They declined and said they would get there in time. Well they were wrong.

We used Matt's to move from Brooklyn Center to Andover. It was a 2 day move, due to the timing of our closing on our house, so our items had to be stored overnight. I spent weeks (yes, weeks) price-comparing every moving company I could google, and my options became limited when it became a Sunday move for day 1. I sent Matt's 2 home inventory lists (two, because they lost the first) for our 3 bedroom, 1900 sqft home. I was quoted for 3 guys with a trip charge and storage fee and given a rough estimate for time.

I would avoid using Matts Moving. We used them Late January 2022 and the mover admitted breaking our TV stand and so we filed a claim and that was denied because it wasn't made from solid wood. They didn't have enough runners for the steps/floors and left a complete disaster of a mess. When I asked again for money to replace the TV stand they refused to pay. Sherri F. in customer service made the decision to pay only when I told her I was going to write a bad review.

This was the second move with Matt’s moving and I was relying on my prior experience. The situation is we needed to be moved from our condo and a storage facility to a home a few days before having our baby. Issue number 1: incorrect information given to us about what could and could not be moved. Specifically reassured that our crib if partially disassembled could be moved when in fact they don’t move cribs due to liability. Issue number 2: the truck supplied was too small.

I will never be paying for movers again. I thought it would be a good idea to pay for some movers because it would clear my entire storage out. No. Here’s a list of reasons I will NOT be using Matt’s Moving again. 1. They were rough/harsh to my Furniture. I was walking around the storage near them when they were moving to assure safety for my items. I heard more than 3+ LOUD bangs of my furniture being tossed around. 2.

As with all movers, be cautious. Matt’s Moving came highly recommended but our experience was not good. I don’t usually write reviews but feel consumers should know. A list of issues: -Poor communication by movers. We took a day off because movers were to arrive at a certain time window, they arrived 5 hours late and in the evening. -Items were broken, were not covered. we have thrown out 4 pieces of furniture due to damage so far and we are still unpacking.

Our experience with Matt's moving was traumatic. They gave us a window of arrival for move out time, not a set time (I can't remember if it was between 2 or 4 hours). When no one contacted us by the time we were expecting a call, we reached out to dispatch team. After some phone tag we learned the contractor who originally picked up our job could not do it anymore and the next contractor was running late at their current job.