College Muscle Movers
Google rating
4.5
Ratings counted
478
Are 1 or 2 star
12.3%Above typical
The rating breakdown
59 of the 478 ratings in Google’s published star breakdown for College Muscle Movers are one or two star.
Against other movers in St Paul
8.1 percentage points higher than the middle of the 13 movers in St Paul we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 408 | 85.4% | |
| 4 star | 9 | 1.9% | |
| 3 star | 2 | 0.4% | |
| 2 star | 12 | 2.5% | |
| 1 star | 47 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is College Muscle Movers at 12.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Muscle Movers, counted by matching the words they used.
- Damage to belongings3 · 30%
- Crew conduct3 · 30%
- Price rose after the quote1 · 10%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for College Muscle Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
TL;DR - it will take 2x the time they estimate, and you have to list *every item* you want them to move, or it will cost you double what they say. Also, stand firm if you think their scope is not correct, don't defer. I scheduled a 2 bed/2 bath apartment move, and listed out major furniture items. Upon discussing with a moving consultant, I had identified a longer trip from the service elevator to where the truck could park at my building (admittedly, a poor setup), and I had asked whether an additional mover to…
Steven is a very reasonable through much of this review and we greatly appreciate that. … More
I had a horrible experience with this company. A careless worker damaged my furniture and did unrepairable damage to my front door. The worker attempted to downplay the incident despite me witnessing it happen. Cameron(business owner) was sleazy and handled my claim in bad faith. They repeatedly attempted to ignore damage to my furniture and focus only on the door.
We take responsibility when accidents happen, and we'd like to share a fuller picture for anyone reading this. There was damage that occurred when a mover removing packing material from a cabinet accidentally caught a power cord, causing the cabinet to tip — an accident, not negligence.
Hired college muscle movers for our last move and it was a very unfortunate experience. When on the phone for our consultation we sent photos of everything we owned. He told us it could be a “tight squeeze” with our items and allotted time so they suggested adding a third mover for $100 an hour, so we did that. Only 50% of our things ended up on the truck. The truck was packed poorly and they refused to stack any boxes due to risk of things getting broken.
Hi Brian, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your move. We understand how stressful moving can be, and our goal is always to provide a seamless and … More
They are the absolute worst, slowest, incompetent moving company. They cannot load a truck properly to save their lives. They also did nothing but badmouth the company while they were moving us, I booked a whole day, and was told after 4 hours I was told their day was done unless I wanted to pay more. At the end of the day, what was supposed to be $1,400 ended up being $3,600, I also had to have them re-do the contract multiple times for them to actually get it correct.
I recently used them for a fourth move. Between not working for the first hour, the inappropriate behavior, not completing the job, and damaging the landscaping this company has really let their quality slip. I won't even consider pricing with them in the future. *This is my third time using College Muscle Movers and my roommate's first.
Hi Elizabeth, we are sorry to hear that you were not pleased with your recent moving experience. We take your feedback seriously as we always aim to provide a top-notch experience. … More
I hired this company as muscle only, with the assumption that they would not toss aside all logic, consideration and common sense when it came to handling, protecting and loading my items. After my experience working with these movers, I would not recommend this company for any services in the future simply because of the way the movers conducted themselves, the way they handled my furniture, what appeared to be their lack of knowledge in loading and their lack of consideration in keeping my furniture clean.
Because this service was not being transported by us, we were not able to perform the service as we do in our owned vehicles, which is part of the reason that we do communicate up front and in writing with the customer's initials … More
Not piano movers... I've used this company twice. The first time they did a good job moving my furniture and boxes across town. The price was fair. So I hired them again. The second time, they said they could move my piano from one apartment to another in the same building. The crew struggled mightily – and dropped my piano. One man was injured and I will never forget the sound of my beloved piano falling on its back. Professional piano movers have moved my piano several times without any "accidents".
Hi Kristin, thank you for leaving us your feedback. We want to acknowledge the mishandling and damage that was caused to your piano. While we are not specialty piano movers, we have successfully moved several hundred pianos in the last 5 years alone. That said, we missed the mark in this case.
College Muscle Movers is the most negligent movers I have had to date. Not only did they just dump my belongings, they broke my big screen TV (reimbursement offered $30.00 on a $1200.00 Samsung TV). Don't let them get away with saying they don't know me or cannot find me in their files, they just moved my belongings on 7/5/22. I have a pic of 2 of their movers looking at what they just did to my TV but these 2 pics should be sufficient enough to show their expertise.
There was accidental damage done to this customer's TV (a very, very rare occurrence) and the $30 resolution is based on the Valuation Coverage, which arbitrates the resolution in the case of damage, the customer chose. The selection made … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous14 · 70%
- Worked hard and fast7 · 35%
- Careful with belongings5 · 25%
- Turned up when they said4 · 20%
- Kept in touch2 · 10%
Counted across the 20 four and five star reviews we have read for College Muscle Movers. A review can mention more than one thing.
In their own words
Davis, Abraham, and Lucas just helped me with a BIG move. They were punctual, super efficient yet careful with my belongings, and polite. They got the job done sooner than anticipated and were total pros. I’m really impressed with their work and would definitely use CMM again!
Thank you, Nina! Sounds like Davis, Abraham, and Lincoln knocked it out of the park. We're glad we could help make your big move a success. Enjoy your new home!
The team from College Muscle Movers was very cordial and professional. They moved our belongings with care and efficiency. They communicated well with myself and their dispatch team while we worked out a solution to an error on paperwork.
Thank you, Philip! We're glad to hear you had a great experience and appreciate your patience on the paperwork hiccup. Enjoy your new home!
College Muscle Movers helped us with our move across town. The gentlemen were very professional, from Magnus talking on the phone about a plan to Carson and his team hauling our items. Having movers come made our move so smooth. They had supplies to wrap our furniture and carry it safely. They were kind and friendly to my kids, which is always important to me! They were efficient with their time. I just had to point and they moved the items! Thank you!
Thank you, Mike & Lizz! It was a pleasure working with you and we're so glad to hear you had a great moving experience with us. We hope you enjoy your new home!
I’ve had a great experience working with CMM. Planning the logistics of my apartment move was a breeze and everyone I’ve spoken to has been kind and helpful. Their willingness to lend boxes free of charge with my moving service is a game changer. The two movers (Max and Milo) who came and worked in the hot temps were super courteous. Their positive energy eased the initial stress of starting the moving process.
Thanks, Joe! We're very glad to hear your moving experience was a breeze and that the 15 free plastic moving boxes made a big difference for you. Best of luck as you start unpacking into your new apartment!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff64
- professional movers39
- estimate process19
- efficient movers17
- furniture moving9
- quick movers7
- piano moving3
- accurate quote3
- truck packing2
- office move2
What the company says about itself
Taken from College Muscle Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…the heavy lifting. Efficiency and care guaranteed. Packing Services Get help packing your”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…makes moving simple. Licensed & Insured in Minnesota First 15 Muscle Boxes Fr”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…experienced team makes moving simple. Licensed & Insured in Minnesota First 15 M”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Minneapolis, Saint Paul, and Beyond Since 2008, College Muscle Movers has delivered ef”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- superpages.comdirectory