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Big Blue Moving

Mover in Florence, Kentucky

Google rating

4.9

Ratings counted

2,313

Are 1 or 2 star

1.3%Unusually few

The rating breakdown

30 of the 2,313 ratings in Google’s published star breakdown for Big Blue Moving are one or two star.

Against other movers in Florence

This company1.3%
Typical mover in Florence1.3%

About the same as the middle of the 3 movers in Florence we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
2,25797.6%
4 star
180.8%
3 star
80.3%
2 star
50.2%
1 star
251.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Big Blue Moving at 1.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Big Blue Moving, counted by matching the words they used.

  • Damage to belongings11 · 44%
  • Items missing or never delivered2 · 8%
  • Price rose after the quote1 · 4%
  • Crew conduct1 · 4%
  • Stopped responding1 · 4%

Counted across the 25 one and two star reviews we have read for Big Blue Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMike W.Edited 7 months ago
We moved a large house requiring 2 trucks and 4 guys. They arrived on time but during the move, one of the 4 guys (Nick) was quite unhelpful and see playing with our arcade games, scrolling on his phone, and sitting in the chair while even I was helping move. If charging for four men an hour then I would expect that to include 4 working men. Additionally, they scratched up our couch and put a hole in it and made several marks on our walls. They were polite but not as careful as I had hoped.
Reply from the business

I'm sorry to hear about your recent experience with our team, Mike. It's important to us that every aspect of your move goes smoothly, and I apologize for any lapses in service you encountered. We'll address these issues with the team to ensure better service in the future.

1-star Google reviewAshley M.4 years ago
Be forewarned!! I really wish someone had warned us :( The movers were very friendly and worked fast. I have no problem with the movers. However I was given a quote of $1,360 for picking up our furniture and holding it overnight for 2 nights then dropping it off. The day came and they brought a 24 foot truck for an 1800 square foot house...they didn't look at furniture beforehand. It was decided we needed another truck so estimate was about 2000 and the employee said this was the final price when we paid the bill.
Reply from the business

Hi Ashley, We are very sorry to hear you believe you had an unpleasant experience with us. However, we are happy to hear the crew you had on your move did a great job and worked very fast. Our crews are the best in the business!!!

2-star Google reviewashley H.3 years ago
I was moving due to renovations. My apartment complex hired Big Blue Moving Company to move my stuff. They were quick, careful, and polite. Although, I noticed a few weeks later that my dustpan along with a box of Christmas lights was missing and come to realize that it was more than likely left on the truck. I know there is nothing that I can do about it now because it has been a few weeks, however, I am letting others know to make sure everything is off of their trucks.
1-star Google reviewHehman T.2 years ago
I didn’t hire this company, but they were moving someone else into my apartment building. They parked blocking the wheelchair entrance. They drove their truck up onto the main entrance of the building. They got onto the elevator, without looking to see if anybody else was trying to get off the elevator. I had to say something to make them stop so I could get out and they were bringing in dolly loads of stuff, and ignoring the fact that I was even there. How rude!
Reply from the business

Hi Tina, I'm sorry you had an unpleasant experience with one of our crews! We strive to be accommodating to not only our customers but also the general public when we are out representing the company!

1-star Google reviewBecky K.4 years ago
Well if you want really nice people to move you and that is all then I would hire them besides that I would look else where. It was absolutely terrible what they did. They marked an entire stair case and our upstairs walls. Then when unloading they were just putting things everywhere even after a walk through telling them where to put things. I had to move multiple things myself back to where they should have gone.
Reply from the business

Hi Becky, I am very sorry you feel your moving experience with us was this terrible. Cleary the hundreds of other customers do not feel the same. However, to address your concerns in this review let me begin by advising readers you initially refused to let our claims team even handle the repairs…

2-star Google reviewCarl S.11 months ago
Hired them to move the larger items from our house to our condo 1/2 mile away. It was a very hot and humid day and the two guys worked very hard. That was the good part. I had a large desk and credenza and two large filing cabinets that needed to be moved from one basement to the other. One of the movers kept arguing with me saying there was no way I got the desk and credenza into there without taking them apart, but I had moved them there with the help of my two sons years ago.
Reply from the business

Hi Carl, I'm sorry to hear about your experience with your recent move. It’s disappointing to learn about the issues with the large desk, credenza, and filing cabinet, and how our team handled the situation.

2-star Google reviewMartin G.a month ago
We must have had the Z-team. Don’t know how in the world Big Blue has such a good reputation. These guys have no idea how to load a truck for long distance moves. I’d bet that’s the play, local moves are treated like royalty because they’re in the area and gain the reputation. Long distance? Out of sight, out of mind, get it done as fast as you can. No And you know what that means?
Reply from the business

Martin, I’m really sorry we let you down on your long-distance move, especially with the poor loading strategy, incomplete wrapping/bagging, and the damage you described. I appreciate you noting the crew’s punctuality, politeness, and effort, but this isn’t the standard we aim for, and it sounds…

1-star Google reviewAndrew C.Edited a year ago
Pros: Very friendly Could tell they had experience moving people They had a game plan Cons: They did bang a couch into a wall and caused a noticeable blemish on a house that I am trying to sell. The quote department vastly under quoted. This also disrupted a relative trying to do some work on our furnace. A team member kicked his parts everywhere. The packing team was not good. The packing team did not use bubble wrap on many items resulting in some items being broken. They put items in a suitcase.
Reply from the business

Hi Andrew, We are very sorry to hear you had an unpleasant experience with us. Unfortunately walls do get dinged from time to time in the moving industry but we have repair techs that can easily get this fixed for you ASAP.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous244 · 46%
  • Worked hard and fast212 · 40%
  • Careful with belongings72 · 14%
  • Turned up when they said66 · 13%
  • Kept in touch21 · 4%
  • Price matched the quote3 · <1%

Counted across the 528 four and five star reviews we have read for Big Blue Moving. A review can mention more than one thing.

In their own words

5-star Google reviewHeather K.a month ago
Big Blue Moving was the absolute best! They were on time, had great communication, and were extremely careful in moving our furniture. Everything was wrapped carefully and they put everything back together perfectly. Robby J. And John E. were super friendly, competent and fast! We truly appreciated their service and will recommend them in a heartbeat. Thank you!
Reply from the business

Heather, thank you so much for the wonderful review. We’re glad our team was on time, communicated well, and took great care wrapping, moving, and reassembling your furniture. Robby and John will really appreciate hearing that, and we’re grateful for your recommendation.

5-star Google reviewEffie F.3 months ago
Absolutely amazing work and communication from this company. We worked with Miguel P and Devin, and WILL be requesting them again if and when we move. Most affordable in the area and absolutely no worries about the safekeeping of our belongings. Carefully wrapped all the furniture and loose items. Moved our two homes together into an apartment on the THIRD floor! We even had a whole sectional, queen bed, and king bed. They never stopped moving and got it done!
Reply from the business

Effie, thank you so much for the kind review! We’re really glad Miguel P and Devin took great care of your belongings, kept communication solid, and handled that third-floor move with all the wrapping and heavy pieces without slowing down.

5-star Google reviewSamantha S.2 months ago
Big Blue Moving made our move so much easier than we expected. We were moving out of a fourth-floor apartment, which could have been a nightmare, but their team was incredibly fast, careful, and professional the entire time. What impressed me most was the combination of speed and care. These guys were absolutely booking it during the move while still being extremely careful with our furniture and belongings. I genuinely did not see them hit a single wall, scrape a door frame, or drop anything the entire day.
Reply from the business

Samantha, thank you so much for the 5-star review—moving out of a fourth-floor apartment is no small task, and I’m really glad our crew made it feel easy. We appreciate you noticing the balance of speed and care, along with the clear communication and friendly, professional attitude throughout the…

5-star Google reviewJon D.2 months ago
This was our third move with Big Blue, and I wouldn’t hire anyone else for my moving needs. Every experience has been outstanding. The team is always professional, incredibly careful with our belongings, and, most importantly, they show up with a positive, can-do attitude. This time they even called ahead and offered to arrive early because they had finished their first job on schedule. That level of communication and customer service is hard to find these days.
Reply from the business

Jon, thank you for moving with Big Blue for the third time and for the loyal support. We’re glad our crew stayed professional, careful, and brought that can-do attitude to get everything done quickly and safely. We’ll make sure Miguel P and Dallas B hear your shout-out!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff306
  • careful handling277
  • professional movers97
  • efficient movers53
  • quick move51
  • careful movers46
  • moving heavy furniture37
  • moving crew25
  • careful packing14
  • piano moving13

What the company says about itself

Taken from Big Blue Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…serving as a career Firefighter for over 10 years I began working part-time for a close f”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…ependable, and handled with care. Get A Free Estimate  (859) 608-2583 Elevating Your Moving”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…procedures on every move. As a fully licensed and insured company, we give you confid”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…on every move. As a fully licensed and insured company, we give you confidence knowing”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yellowpages.comdirectory
  • bbb.orgreviews
  • yelp.comreviews
  • facebook.comsocial

Before you hire Big Blue Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other movers in Florence

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Two Men and a Truck Moving and StorageMover · Florence, Kentucky · based in Erlanger4.71,492
College Hunks Hauling Junk and Moving FlorenceMover · Florence, Kentucky5.01,358
Cardinal MovingMover · Louisville, Kentucky4.94,419
Wildcat Moving L.L.C.Mover · Lexington, Kentucky4.93,756
All My Sons Moving & StorageMoving and storage service · Elizabethtown, Kentucky · based in Louisville4.53,583
Firefighters Move U | Movers Lexington KYMover · Lexington, Kentucky5.01,271

See all 3 movers in Florence →