Big Guys Moving & Storage
Mover in Fayetteville, North Carolina
Google rating
4.5
Ratings counted
64
Are 1 or 2 star
12.5%Above typical
The rating breakdown
8 of the 64 ratings in Google’s published star breakdown for Big Guys Moving & Storage are one or two star.
Against other listings in Fayetteville
7.7 percentage points higher than the middle of the 18 listings in Fayetteville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 53 | 82.8% | |
| 4 star | 3 | 4.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 8 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Big Guys Moving & Storage at 12.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Big Guys Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 33%
- Items missing or never delivered2 · 33%
- Crew conduct2 · 33%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for Big Guys Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
"Big Guys Movers" Get a 00000 NO Stars .from the experience I had to sadly endure (I had to mark a star in order to post this rating but they get 0... First, I have to mention that I had so much damage I had to actually throw away filthy nasty mattresses and broken items. I was completed devastated by the condition of my belongings, I had worked so hard for to make me comfortable, they became a horrid nightmare.
Sorry you feel that way ma'am and you might have the wrong company because we do not have a Wanda Jones on any of our moves in our files! So agian I'm sorry you feel that way but hope you have a good day!
The owner lied about the cost of our move. He told me there was a 2 hour limit, when the movers arrived to my home it changed to 3 hours. We had a bed, a desk and some boxes, total was almost $500 for a move that was done in less than 2 hours. The $50 booking fee doesn't go towards the cost of your move, there is a $50 travel fee, so before the movers even get to your home, you are out $100. The owner gets away with his deceptive practices because he doesn't send the contract/invoice until he arrives to your home.
Ma'am all our prices were discussed prior to move along with the 50 booking fee being non refundable also its on our website and many other social media platforms... your bill was 400 an some change and you proceeded to report to square that services weren't as described to try and get your money…
I was told $120 an hour which was a great price to move out. It seemed like only one guy actually knows what they were doing, the other two men were waiting around for instructions which made the loading process a lot longer than it should have been. Then after loading everything, instead of following my car to the new location they had to stop for gas (who needs to stop for gas in a local move? It should’ve been done prior to coming) , this also slowed down the process, I felt that was extremely unprofessional.
Sorry you feel that way. But the guys didn't take a lunch break they were sent the wrong address which we also took that time off the bill and the move was 7 hours not 9 and you also stated the move would be a 6 hour move... it was a 7 hour move the guys went over 1 hour over your budget!
This company is a rip-off. I paid $700 only for them to pick up a few items and then I had to turn around and take the majority of the items myself. They can't take glass, can't take artificial plants, can't take open boxes. They have more restrictions of what they can't do, but you won't know this because they only communicate with you via text. The guy was so rude, absolutely no customer service at all!!!!!!!!!!!!! Poor work, poor value, extremely unprofessional.
Sorry you feel this way I'm sorry but we don't have a customer named g b feel free to email us and give us amessage about this
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous30 · 65%
- Turned up when they said13 · 28%
- Worked hard and fast13 · 28%
- Careful with belongings8 · 17%
- Kept in touch4 · 9%
Counted across the 46 four and five star reviews we have read for Big Guys Moving & Storage. A review can mention more than one thing.
In their own words
I recently used Big Guys Moving for my move, and I couldn’t be more impressed! From start to finish, their team was incredibly professional, efficient, and careful with all of my belongings. They arrived on time, worked quickly without cutting corners, and handled everything with care and precision. What really stood out was their level of organization and expertise. They made what could have been a stressful move feel effortless, all while maintaining a friendly and positive attitude.
Called a week before I needed to move and they were able to get me on the schedule. Great communication, showed up on time. Friendly and professional. Ended up having to do two trips in the heat and the guys kept working hard. Had a small issue, owner took care of it no questions asked. Highly recommend.
We do appreciate you for choosing us congrats on the new home
Soooo, I had the privilege of having the help of two professionals from Big Guys on a serendipitous whim/happenstance! I was leaving Gates Four neighborhood today after buying a couch from a resident there. I had to go solo (husband was away on assignment). I was already intimidated driving his giant truck, meeting a stranger to buy furniture, and then ratcheting it down/returning home safely. Turns out, I did not successfully get the couch and bonus tables down.
It was a pleasure to help you today. Hope everything worked out well for you!
As a real estate agent and property manager, I’m always on the lookout for a great local mover. This moving project was my first with Big Guys. Compared to other firms for this same project, they were the best at providing a quote quickly and easily. I needed one large and very heavy item moved. Some companies declined, some provided outrageous quotes, and Big Guys was the only firm that didn’t need extra hand holding to get a quote. They performed the move very well the day after quoting it.
We do apologize for the communication
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff7
- pricing6
- affordable4
- careful movers3
- short notice move3
- organized movers2
- no damage2
- careful with belongings2
- reliable movers2
- moving heavy items2