BigSteelBox
Moving and storage service in Abbotsford, British Columbia
Google rating
4.1
Ratings counted
117
Are 1 or 2 star
17.9%Well above typical
The rating breakdown
21 of the 117 ratings in Google’s published star breakdown for BigSteelBox are one or two star.
Against other listings in Abbotsford
14.6 percentage points higher than the middle of the 19 listings in Abbotsford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 82 | 70.1% | |
| 4 star | 10 | 8.5% | |
| 3 star | 4 | 3.4% | |
| 2 star | 1 | 0.9% | |
| 1 star | 20 | 17.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BigSteelBox at 17.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BigSteelBox, counted by matching the words they used.
- Damage to belongings2 · 20%
Counted across the 10 one and two star reviews we have read for BigSteelBox. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I got a quote from them a month ago for a new container with 1-3 week shipping, its been past the time and the only thing I was offered was heavily damaged box for $5000+, 4 weeks after the initial quote. Just go to Secure Rite instead. Why won't you guys respond to me? Edit: They responded about the review in the following morning about this post. It was the first time they actually reached out to contact me!
Hi Desmond. We’re really sorry you didn’t have a good experience during the quoting process and that there was a lack of communication after you submitted your request. We have reviewed and addressed this situation internally to ensure it doesn’t happen again. Thank you for letting us know about it.
I was extremely disappointed with the service we received for our move. Our bin was delivered over an hour late. We were assured the box would be delivered between 7 & 9 am. I hired movers from 9 am. We had to be out of the house at noon. At 930 I called to find out where the bin was. I was told ‘it should already be there.’ Obviously it was not. At 10 the driver called to ask the address!!!! The box was finally dropped at 10:15. I had to pay the movers $200 to sit and wait for the bin to arrive.
Hi Melanie. We’re sorry there was a delay in the delivery of your container on your moving day. Thank you for speaking with our Abbotsford Store Manager to explain your concerns. We’re glad we were able to come to a solution that rectified this situation for you.
scam from the word GO.. each time I called ( & I called several times)to correct error on invoice which was prepaid I was transferred to another person each saying sorry at least 25 times? Thru frustration I Wrote off all the money as a bad experience in 2025 Update… After weeks of trying to talk to anyone to correct the error I get a call from a manger? Who just like his staff infuriates me.
Hi Ruth. We’re very sorry to hear about your experience and sincerely apologize for the error. A manager will be reaching out to you shortly to discuss but please know the issue has since been resolved. We appreciate your patience. … More
This is a horrible company they hold no accountability for anything. They have no insurance on any other containers on the property so be aware all they do is take and double bill you and if theft or natural disaster happen they wash their hands of you and throw your things away without even inventory in them or letting you know what’s going on.
Watertight? Nope, All our belongings ,furniture , clothes, pictures....gone, our container sat under 3 feet of water for a week or two, than sat and grew mold for another month. No restitution, blamed the first nations for not letting them …
Terrible experience with big steel box. You are very limited for where they can drop off a bin, keep in mind the spacing at existing area and the spacing required at drop off. Our new driveway was also on an incline which they don't have …
Hi Kevin. We appreciate your wife taking the time to speak with our Manager in Abbotsford and explaining your situation in more detail. We sincerely apologize for the issues that arose during your service with us.
The worst experience of my life. Paid 2500$ it's been 11days and still no sign of our entire belongings. We've been sleeping on air mattresses and sitting on lawn chairs in our new house. Still nothing here. There was never a mention of …
Hi Keith. We’re sorry there was confusion around the expected delivery date of your BigSteelBox. The 14-day timeline for a city-to-city move is standard, and it’s something all our staff should clearly communicate from the time of booking, so we apologize if that did not happen in your case.
Sold me a bad container that was supposed to be water tight. Leaked and ruined all of my belongings and they aren't willing to compensate me or replace the container. Damage was obviously painted over before sale. Shop somewhere else. …
Hi Colten. Thank you for speaking with our Abbotsford Store Manager about your concerns. As he noted, when you purchased this used container from us more than a year ago in February, 2022, all the information we had about the container was relayed to you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Worked hard and fast2 · 14%
- Turned up when they said1 · 7%
- Careful with belongings1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for BigSteelBox. A review can mention more than one thing.
In their own words
The amazing service continues...our bin pick up service was outstanding! Derrek was very professional and such a skilled driver!! He was very careful with the bin containing our entire household contents! Big Steel Box is lucky to have such a reliable & dedicated employee! This is a great company, thank you!
Thank you so much, Adrien. We're so happy we can help and provide exceptional service every step of the way. We appreciate you taking the time to share your experience.
Very positive experience once the various options were explained to me. 40' double door with heat, lights and electrical with insulation. Build was quick and delivery was first class from Will (Transpick) servicing the Kamloops area in B.C. Box was placed perfectly on timbers and levelled for me on site.
Great to hear! Thanks for sharing your experience purchasing a modified shipping container from us, Sky Bolt. We really glad to know you were happy with the service you received from our team.
So happy we went with Big steel box for our move. We were looking for the most economical way to move from the mainland to Victoria. The company was very responsive and reliable. They showed up when they said they would, it came over on the …
Amazing! We're so happy to know your move went smoothly, Holly. Thank you for trusting us with your moving needs.
I would definitely recommend Big Steel Box for moving. They were very professional and we had absolutely no issues at all. Everything was delivered and picked up on time. We would use them again for sure!
Amazing! Thanks for sharing your experience Lola, we're so glad to know you were happy with the service you received from us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container condition16
- affordable7
- amazing staff3
- steel box3
- ease of use3
- bin removal2
- flexible solution2
- temporary storage2
- packing advice2
- convenience2
What the company says about itself
Taken from BigSteelBox’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“117 Reviews Based on 117 Reviews Open since 2004, our Abbotsford location is one of our”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.cadirectory
- profilecanada.comdirectory