Black Belt Movers
Google rating
4.3
Ratings counted
85
Are 1 or 2 star
16.5%Well above typical
The rating breakdown
14 of the 85 ratings in Google’s published star breakdown for Black Belt Movers are one or two star.
Against other listings in Ankeny
13.8 percentage points higher than the middle of the 10 listings in Ankeny we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 67 | 78.8% | |
| 4 star | 1 | 1.2% | |
| 3 star | 3 | 3.5% | |
| 2 star | 1 | 1.2% | |
| 1 star | 13 | 15.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Black Belt Movers at 16.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Black Belt Movers, counted by matching the words they used.
- Damage to belongings5 · 50%
- Crew conduct2 · 20%
- Price rose after the quote1 · 10%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Black Belt Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible service from day 1. I hired BBM to move only my larger furniture mid December. They damaged furniture as well as my walls in the home that I had just finished building. The movers showed up on time the morning of my scheduled move smelling like weed. They took no measures to protect my flooring or walls. Upon finishing the job, they said they would return the next day to patch up the walls where they had took out chunks of drywall with the corner of furniture pieces.
Very disappointed. The movers were polite but they poorly loaded the uhaul truck. We had to unload half of it so we could go back in and backfill the considerable gaps in the middle of the truck. We had the biggest uhaul truck available (26foot) and we knew there was a possibility all of our stuff wouldn't fit. With that being said, they made odd choices as far as what they loaded. None of our TV'S were loaded, a headboard and footboard were loaded but not the frame, and chairs were haphazardly strewn about.
This is the WORST moving company I have ever worked with. Not only did it take them more than the quoted time to move a two bedroom apartment across the street but they didn’t have any appropriate moving equipment. The company also wanted …
I have damage to walls, doors, door frames and my furniture. They did not use the space well and did not move everything. Let's not forget about the guy that tossed my cat carrier WITH MY CAT IN IT and did not think twice about what he did or apologize instead just kept complaining and walking around my place thinking about what to take next.
The crew was very nice. However they had no idea how to do moving. I have significant damage to two houses and the majority of my furniture, mostly just scratches and gouges. But way too many damages to ever recommend them. They did not use furniture pads or take any effort to protect my belongings as we moved across town. During the move they continually ran into walls with furniture because they didn't look. I have 89 images of damage that I have to send in to their claim process.
The movers were very nice but did a terrible job. TONS of broken items in boxes (well-padded boxes were completely smashed because they put heavy items on top) and almost every piece of furniture has nicks and gouges. My 5 ft long metal outdoor table was crushed because they put a TREADMILL on top of it. I used them to pack PODS and they didn't properly secure anything. After they left, we had to buy straps to secure items from falling against the doors - but it still happened and PODS had to pry a door open.
If you want your stuff damaged these are the guys to go with. Destroyed an $800 speaker by picking it up from the grill which has no structural support. Dragged a freezer across garage floor, bending the front feet, instead of tipping it up on rear wheels. Assured me they could move a safe and then show up with a busted appliance dolly that they had to go get parts for. Absolute amateurs.
If I could give this company zero stars I would. We scheduled our move and had them come out and give an estimate over 2 months in advance. Less than 48 hrs BEFORE our move, Cindy from reservations calls and says they have a staffing issue …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 40%
- Professional and courteous4 · 40%
- Turned up when they said1 · 10%
- Careful with belongings1 · 10%
Counted across the 10 four and five star reviews we have read for Black Belt Movers. A review can mention more than one thing.
In their own words
Black Belts Movers are the best. They are friendly kind and respectful . I utilized them on many of occasions. They came to south Dakota and moved me to sioux city. Than from Sioux City to Omaha, Nebraska than they moved me to Derby Kansas back to Omaha. Nebraska. They just moved me again from Omaha, Nebraska to West Des Moines. The three guys Austin, Kevin and Frank were the best ever guys to help me move. They were fast, and all my merchandise was kept safe doing the process. Thank you Austin, Frank and Kevin.
I can't say enough good things about the three young men that moved us. Tron, Eli and Meechie are very serious about their job. They were punctual and never wasted a minute loading and unloading. Very fast and efficient and what …
Hello Andra, Thank you for your review and stars! We will be sure to get this passed along to our ninjas Tron, Eli, and Meechie! We look forward to working to working with you again in the future!
Very pleased. These guys moved heavy items for us and were extremely careful and very polite. Would definitely recommend them.
Hello Sue, Thank you very much for your review and stars. We will be sure to get this passed along to our ninjas for you.
I ended up canceling my appointment the day before the move due to some un avoidable reason . They were kind enough to cancel in the last minute . They could have easily ignored my call and showed up at my place and collected the 1 hour rate . But they did not do that.. Will definitely use them in future if needed .. their rates are also very good.. recommended ..
Hello Madhan, Thank you for taking the time to give us a review and rating! We hope we are able to assist you in the future with your moving needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job14
- truck10
- boxes6
- storage5
- polite staff4
- apartment4
- walls4
- efficiency3
- loading2
- damaged furniture2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial
- yelp.comreviews
- bbb.orgreviews