Black Tie Moving

I read the reviews and was expecting a great move with Black Tie. Bottom line; they had two days to complete the move but never finished. One guy damaged our wood floors twice and when we asked him to leave he escalated to threatening and swearing to the point that we had to call the police. The police stayed as they unloaded our furniture and boxes back into our garage because they were committed elsewhere the next day.

The movers themselves were good. On time, very efficient. The overall experience though was not positive. I was quoted for a 2,200 sq ft move (the actual size of the three bedroom house I moved from). On my own prior to the move, I decided to ensure I minimized costs as much as possible and filled an entire separate pod (16 foot container). The pod was already offsite by moving day so the moving team literally had nothing to load into that container.

So they charge you for materials that was never discussed nor mentioned in the quote. Once I started putting everything in place I noticed that my keyboard landing was missing. Called and no one has returned. Y call. I have use them before …

My experience with Black Tie Moving was extremely disappointing. Matt was very persuasive during the sales process and worked hard to get the numbers where I felt comfortable. However, once the movers arrived, I was quoted an additional $2,000–$3,000 in charges for items and services that I believed should have been included in the original contract. When I attempted to contact customer service for help, Landy was rude, dismissive, and unhelpful.

I really wanted to like these guys because I am the Mom of boys. It was hot …my furniture is heavy, however they came without a toolbox… and completely unprepared. Really for as much as I spent they should’ve had all types of equipment to make the move easier especially for heavy furniture I even told the company before they came that my furniture was heavy. When they got to the new house they destroyed my front walkway busted out four huge pieces of stone on the front porch.

I’m submitting this review on behalf of my elderly parent who was done terribly by this company. "So help me God!" The following pictures will show some of the damage and destruction caused by Black tie moving company. My house and furniture were damaged & most of the furniture was scratched. Some items were broken beyond repair. Tape was put directly on wood furniture, and glue residue was also left on several items. An entire corner was broken off of a console.

This company is a scam. I had high expectations that they would move my furniture and lock in the time for the move, which was scheduled for November 25. I have yet to receive a call. I called today. They didn’t even answer the phone. After threatening that I was going to report them as fraud to my bank. I finally got confirmation of a refund back to my account. I wouldn’t recommend the service. I don’t care what the review say.

I just called and got hung up on 3 time by Laura when I asked to get a quote for a move... not sure if it's a AI bot or what, but I'll be going with a different company because being able to actually reach someone is actually so important when it comes to movers.