Oler Relo Group
Mover in Carrollton, Texas
Google rating
4.8
Ratings counted
779
Are 1 or 2 star
3.3%Around typical
The rating breakdown
26 of the 779 ratings in Google’s published star breakdown for Oler Relo Group are one or two star.
Against other movers in Carrollton
About the same as the middle of the 12 movers in Carrollton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 722 | 92.7% | |
| 4 star | 28 | 3.6% | |
| 3 star | 3 | 0.4% | |
| 2 star | 4 | 0.5% | |
| 1 star | 22 | 2.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Oler Relo Group at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Oler Relo Group, counted by matching the words they used.
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Oler Relo Group. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We hired this company for a 1,200 mile, out of state move. We had to load from two storage units and a condo. The items in the storage units were packed already from a previous move. The condo contents were not. Here is my experience with the people we worked with: JIM, the estimator: Pretty good. He came twice and gave me a reasonable estimate. During the move I wrote to him a couple of times but did not hear back. Apparently, his involvement ended after making the sale.
Demitris, this is United Customer Care. Thank you for providing the feedback. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. We will be sharing your comments with our management team.
After moving 8x in 15 years this was the first non-corporate move and I moved from TX to TN. We paid over $25,000 in total for them to pack, store and then deliver our household goods. Unfortunately, the price was not justified b/c this move was a complete debacle and the worst moving experiences ever. I told them that I had 4 straight weeks of work travel starting on 9/5, so they said in order to guarantee delivery by 9/3 it cost an extra $1,200.
Joel, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with all parties involved to … More
Customer beware.!!!!!!! They will try to charge you for service not rendered. I had seen United Van Lines move a neighbor and I thought they were very professional so I decided to use them for my move. The equipment was fine, the movers were on time and nothing was damaged. Credit due when it’s deserved. When the bill came so did dishonesty and disrespect.
We pride ourselves on our relationships with our crews here at North Dallas & have a tremendous amount of gratitude for the work they do. The crew moved everything with no damage & did some packing which Ms Lewis signed for when the move … More
Used United for a past relocation, so wanted to get a quote for another company relocation. Reached out, per company policy, to get three quotes. Allied and North American Van Lines, both responded after the initial call was assigned to a rep, and both set up appts and came out. The call to United was referred to Oler Relocation of Dallas. Not only did nobody ever come out, but they did not even follow up or reach out.
Though you didn't select us to be your moving service, we appreciate the opportunity to hear what that led to that decision. We hope the movers you choose provide excellent service as you transition into your new home.
This company should be avoided if you can! Had a virtual estimate with Colleen who came back with a quote that was fully 40% higher than one from another United moving company. I sent her an email asking why she grossly overestimated and she didn’t even have the courtesy to respond or try to defend her estimate. Poor work followed by poor customer service is no way to win business.
Though you didn't select us to be your moving service, we appreciate the opportunity to hear what that led to that decision. We hope the movers you choose provide excellent service as you transition into your new home.
Had a move scheduled and asked for a delivery window of the eighth ninth or 10th. They refuse to honor that. They’ll deliver them whenever they feel like it whenever it’s convenient for them. Have used other moving companies like two men and a truck and Shaddai Moving And they’re much better and they try to give you a delivery when you want and need the goods.
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
This company packed our belongings. they did a decent job packing, but they used our bathroom and missed the toilet and it stained our floor and we had to have new tile installed on the stained area. The manager would not take responsibility for the mistake.
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
I have moved via company relo nearly every 2-3 years and never seen such gross incompetence. This company is laughable. From the poor estimate on cost at onset to the disgruntled movers that came after packing, they clearly are an amateur …
Thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to Julie Coleman at [phone removed] for assistance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 60%
- Professional and courteous6 · 60%
- Turned up when they said2 · 20%
- Kept in touch1 · 10%
Counted across the 10 four and five star reviews we have read for Oler Relo Group. A review can mention more than one thing.
In their own words
Editing my Review from 2 years ago...The company seems to have changed names and ownership. My review is about the previous company; I can't speak on current service, price or experience you may receive. This was by far the best moving experience I have had! I have moved quite a bit recently and have encountered some sketchy business practices. However there were no such issues with this company. They arrived on time, were professional, friendly, and handled our belongings with care.
Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words will be … More
Another successful household move by The Planes Company team. This one thanks to Oler Relo for a seamless move from Dallas to Florida. Move was complicated by multiple pickups with short term storage and a door to door execution of entire shipment. From the packing crews in Frisco to the driver and unpacking crew in Pensacola area, everyone was fantastic. All professional, accommodating and efficient. We experienced zero problems with a full truckload.
Thanks so much, Ron, for choosing us again! Repeat customers are especially valued and we're so glad we were able to help you again with your latest move. Thank you for sharing the news about your positive experience and we wish you all the best in your new home!
Amazing experience! Terry called me a week before and a day before to confirm my delivery. They were able to accommodate a specific delivery time, too. The crew that unloaded and helped unpack my boxes were super friendly and efficient. 5-star service for anybody needing moving help in the Dallas area.
Thanks for sharing the good news about your move, Carlos! We're so happy to hear that everything went well and pleased that our team could put you at ease during what can often be a stressful time. We appreciate the positive feedback!
Having moved multiple times, we consider ourselves ‘experienced’ judges of expertise in moving. The NDMS team of David, Mike, and Isaac were, by far, the best we’ve ever encountered! A major storm the day before, no power/AC/internet …
Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff24
- no damage11
- move coordinator10
- polite crew9
- professional movers8
- moving crew8
- efficient movers7
- cross country move7
- quick packing4
- quote process4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- superpages.comdirectory