King Moving Co.
Mover in Carrollton, Texas
Google rating
4.9
Ratings counted
388
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
6 of the 388 ratings in Google’s published star breakdown for King Moving Co. are one or two star.
Against other movers in Carrollton
1.7 percentage points lower than the middle of the 12 movers in Carrollton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 378 | 97.4% | |
| 4 star | 2 | 0.5% | |
| 3 star | 2 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is King Moving Co. at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for King Moving Co., counted by matching the words they used.
- Items missing or never delivered2 · 33%
- Damage to belongings1 · 17%
Counted across the 6 one and two star reviews we have read for King Moving Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
King Con King, and particularly their recommended moving coordinator, Pam (Pam wrapped, transported, unwrapped, and placed valuables and delicate items) and supervised their crew. She did such an outrageously awful job on my move in April 2024, King sent me a contract stating they would only pay the claim for damaged and missing items if I signed a gag order! It would have prohibited me from discussing anything about them or the move in any forum, to anyone, publicly or privately, forever!
Ms. de Rolon, we wish you peace, health, happiness, and everything good that life has to offer. Happy New Year. - Grant Fowler, Operations
The quote was not accurate and I paid much higher than expected. The workers were slow took a few breaks and my move lasted a lot longer than expected. Then while the so called manager tried to refund me he ended up charging me double and I had to wait a week for my funds to be released. I most definitely will not use them or recommend them to anyone.
Not only did they break a picture and frame but they threw it away as if my wife and I would not realize that the picture collage of our child’s first birthday was missing. When I have called to complain/discuss I get put on hold to never be picked back up stay away.
We are sorry you had this experience, compared with all of the other reviews on here, we have an outstanding track record with our customers. If you could please call and ask for a call back from Greg the owner we would truly appreciate the opportunity to find out how we can improve. Thanks!
I wasn't really happy with this moving service. I had used a moving service before for my 1 bedroom apartment and it only took 2 hours to move my stuff. This company took 4 and half hours to move my 1 bedroom apartment. That does not …
We are sorry you had this experience, could you please call the office so that we could talk through your issues.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 53%
- Professional and courteous9 · 47%
- Careful with belongings6 · 32%
- Kept in touch5 · 26%
- Turned up when they said3 · 16%
Counted across the 19 four and five star reviews we have read for King Moving Co.. A review can mention more than one thing.
In their own words
I moved in-state and King Moving did an outstanding job. Trey's team were on time, courteous, and very careful with my items. I appreciated the communication and the move was completed in one day. Would definitely recommend.
Annette, thanks so much for the kind words—we’re really glad Trey’s crew was on time, courteous, and careful with your belongings. We appreciate you noticing the clear communication, and we’re happy we could get your in-state move completed in one day. We’ll be here when you need us next!
We used King Moving Co to move from Richardson to Paris (Texas). They did a great job from the very beginning--provided a fair, clear and accurate quote and kept in communication throughout. When Wayne and his team showed up on moving day, it was a great experience. They were professional, efficient, and handled our important stuff as if it were their own. The unloading was the same. Moving is always stressful, and King Moving did everything they could to minimize the stress.
Brandon, thank you for trusting King Moving Co. with your move from Richardson to Paris, Texas—we’re glad the clear, accurate moving quote and steady communication made things easier from the start. Wayne and the crew will appreciate … More
I hired King moving for a local move, to pack my belongings and move them into and out of a storage unit over several months. The moving crews were fast, pleasant, and communicative. My furniture, including antiques, was wrapped well and transported without damage. I had some frustrations with some of the packing, and emailed the company. Grant answered me, listened to my concerns, and responded effectively.
This is the THIRD time we have used King Moving Company. Gabriel, Carlos and Armani were Super helpful super kind and super friendly. They made my move Soooooo much less stressful - give them A RAISE!!! This is the second time we used King Moving. They are so awesome and prompt. They are super efficient. Azeal was one of crew members...there were two other members, I didn't get the others names...but all three of them were amazing.
Thank you so much, Aimee! We're delighted to hear that you had another great experience with King Moving Co. It's wonderful to know that Azeal and the rest of the team impressed you with their efficiency and promptness. We look forward to assisting you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff37
- fair pricing18
- efficient movers15
- moving crew10
- easy move9
- efficient packing3
- accurate quote3
- cross country move3
- no broken items2
- apartment move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- bbb.orgreviews