Blue Dolly Moving & Storage | Minneapolis

I chose Blue Dolly over two competitors based on their written estimate: $453 (stated range $400–$575), 2 movers, arrival 12–2 PM. The reality: the crew arrived at 1:30 PM — 90 minutes late — and finished at 6:30 PM. The final bill was ~$1,000, nearly double the estimate and well above the top of their own range. This was a light load: ~1,000 lbs, ~35 boxes, no beds or appliances. The crew told me their previous job that morning had also been scoped at 2 hours and ran to 4 — they arrived exhausted, and it showed.

I really wanted to give Blue Dolly a positive review, but ultimately I ended up being quite dissatisfied with my moving experience and wish I'd chosen a different company. Admittedly, I had a pretty difficult move from a three story townhouse in 100 degree heat, and I was generally pretty happy with the crew who showed up. A few of the guys made negative comments in passing and complained about the move which made me uncomfortable, but overall the team was really kind, helpful and easy to get along with.

Where do I begin. I hired Blue Dolly to move a few large items during a scheduled 1–3 PM time slot the day before I had to be fully moved out of my apartment by noon on 5/31. The owner called me that morning to let me know the movers would be running late. After that, the communication became a complete mess. By 3 PM, no movers had arrived and I had no update. At 3:30 PM I was told they’d be there within an hour.

The movers were friendly, and Alec, the owner, was great to talk with. The crew worked hard, and I understand there ended up being more items to move than originally expected. I also helped load and move some of those additional items. Unfortunately, the care taken with my belongings was disappointing. Several items were damaged during the move, totaling roughly $400 in damage, and I was only compensated $60. I understand that accidents can happen, but I didn’t feel the resolution was fair.

Our experience with this company was extremely disappointing. Before the move, one of their representatives came to our home and completed an inventory walkthrough. Based on that assessment, we were given an estimate of approximately $4,000–$5,000. The final bill exceeded $7,000, and the move was still not completed. The movers left before the job was finished and told us that everything had been moved out of the house.

I used Blue Dolly to move in mid December. They had a decent rate and the majority of reviews seemed good so I went with them. Boy was that a mistake! I would have placed a review sooner, but I wanted to wait a little bit to cool off. Thinking about the move still makes me angry, but it's time to write it down. Things started great with them arriving right on time. After showing them what needed to be moved and what was staying, they went to work. They began moving at a good pace loading the truck.

TLDR: You will pay more than quoted to have your items damaged and time wasted Update: I have reached out multiple times and have yet to hear back from anyone regarding the issues detailed in this post. I have also attached photos of how my rugs were balled up into storage (rather than rolled or wrapped, etc). I have moved multiple times and have hired moving companies on several occasions, typically using crews of two movers.

Took me a few weeks to become calm enough to write this review. I received a call roughly 15m before time of arrival the person on the call stated a crew called off. I replied ok, he stated that team was supposed to move my place were that team. I asked what was the resolution? He replied they'd come the next day. Stated I couldn't do that and I'm supposed to be out by noon. He said he'd call back, did so quickly. Said OK if I can't find someone a refund will be issued.