Blue Dolly Moving & Storage - St. Paul
Google rating
4.3
Ratings counted
7
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 7 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 6 | 85.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 14.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Blue Dolly Moving & Storage - St. Paul, counted by matching the words they used.
- Price rose after the quote1 · 100%
- Damage to belongings1 · 100%
- Late, delayed or a no-show1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Blue Dolly Moving & Storage - St. Paul. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I chose Blue Dolly over two competitors based on their written estimate: $453 (stated range $400–$575), 2 movers, arrival 12–2 PM. The reality: the crew arrived at 1:30 PM — 90 minutes late — and finished at 6:30 PM. The final bill was ~$1,000, nearly double the estimate and well above the top of their own range. This was a light load: ~1,000 lbs, ~35 boxes, no beds or appliances. The crew told me their previous job that morning had also been scoped at 2 hours and ran to 4 — they arrived exhausted, and it showed.
We sincerely apologize for the distressing experience you had with our services. It is concerning to hear about the delay, damages caused during your move, and the discrepancy in the charges.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 50%
- Professional and courteous2 · 50%
- Turned up when they said1 · 25%
- Price matched the quote1 · 25%
Counted across the 4 four and five star reviews we have read for Blue Dolly Moving & Storage - St. Paul. A review can mention more than one thing.
In their own words
Had a great experience with Blue Dolly. The crew showed up on time, worked fast, and took great care of my furniture. The whole process was smooth, pricing was exactly what I was quoted, and everyone was professional. I’d definitely use them again and highly recommend them.
Thank you, Peter, for your wonderful feedback! We're thrilled to hear our team made your move smooth and efficient. We appreciate your recommendation and look forward to assisting you with any future moving or storage needs.
Best movers ever! Blue Dolly moved me from St. Paul for a great price. It was a last minute move and they accommodated every item and issue I had. I couldn't be happier and highly recommend Blue Dolly to anyone that is moving.
Thank you so much, Barbie! We're thrilled to hear our St. Paul movers could make your last-minute move seamless. Your recommendation means the world to us, and we're always here to help with any future moves!
Quick and professional! We went with a team of three guys for our 15 foot U Haul thinking we would need it but these guys were so fast and efficient that they finished in an hour! It helped that we knew where each thing was going (garage) so that also helped with efficiency to go back and forth in a straight line. Really only needed two men. Since were paid for two hours, we had them move some furniture out and others in. Jaime, Rodney and Johnson were very kind and efficient.
Thank you, Michelle! We're thrilled to hear Jaime, Rodney, and Johnson provided quick and efficient service. Having items organized definitely helps, and we're glad our team delivered a smooth experience. We appreciate your recommendation!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- showmelocal.comdirectory