BMS Moving & Storage

If there was a half star rate available I would have marked that instead of a full star here. Worst moving experience of my life! Do not recommend this group to anyone. Over charged, lost stolen and broken items. The packing service was terrible and dumped items into cartons. Mis marked boxes. Many items stolen. Poor communications and follow up. Rip off

If I could rate them lower, I would. First thing first, they showed up two hours late and told me they had to leave within 30 minutes due to a prior commitment. They were able to send someone else out, after they took a break to go outside and smoke some weed. They came in and made the whole apartment stink with the smell. They then broke serval items while packing them up.

Moved with Mayflower from TX. BMS supported the delivery. They sent two men who clearly were not trained. They parked on our bush, left items in our flower beds, dragged items across the driveway and dumped all of the drawers out of our antique dresser. When it came to furniture reassembly, they played it off like they weren't going to help.

Absolute worst company ! If you’re in the military and this company is selected for you immediately request a new company . I just recently did a move across country for the first time and they lost a whole crate of my HHG that has my UNIFORMS ,seabag with military items , electronics , CUSHIONS to my couches , dinner chairs , personal items, etc.

I am NOT happy with the job performed by Bekins for my pack and load last week! It was scheduled for a day each to pack and to load. The first day, 2 packers showed up who were respectful and seemed to be thorough. However, they did not break down or wrap any furniture, box up any mattresses etc; only packed boxes. When I asked about the rest, they said the next crew would take care of it.

Unbelievably TERRIBLE experience - Careless, Lazy, Inefficient, Unprepared. I cannot imagine how this company has an overall high star rating. Bekins is only interested in getting the job done fast and had NO concern for quality of job. The packing team shoves as many items into a box as possible to minimize their own material usage and labor. Items were not packed with care or with enough paper wrapping - even items noted in advance as “high value” were thrown into boxes with anything else in near sight.

I have dealt with Bekins for two long distance moves with both of my kids that went very smoothly. This time I am relocating cross country. The team that came to load their truck were awesome. But then everything I own has been sitting in the Bekins warehouse in Norfolk because THEY CANT FIND A DRIVER TO DRIVE IT TO NEBRASKA!!!! Isn’t this their entire job? I’m starting a new job and need my belongings and as of today they still don’t have a plan. I am so disappointed as to how this situation is being handled.

Military service member here. This company was hired to move my house hold goods from VA to NC. The day of packing one gentleman was caught reading personal items (letters to/from children), flipping through magazines, asked for a book of matches, and then complained that I didn't provide him lunch (I provided Gatorade and water for them). They didn't pack everything they were supposed to. Middle drawers and cabinets in the kitchen were missed (filled with glassware).