BOBB'S Pianos & Organs
Musical instrument store in West Palm Beach, Florida
Google rating
4.8
Ratings counted
93
Are 1 or 2 star
5.4%Around typical
The rating breakdown
5 of the 93 ratings in Google’s published star breakdown for BOBB'S Pianos & Organs are one or two star.
Against other listings in West Palm Beach
3.3 percentage points higher than the middle of the 20 listings in West Palm Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 87 | 93.5% | |
| 4 star | 1 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BOBB'S Pianos & Organs at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BOBB'S Pianos & Organs, counted by matching the words they used.
- Crew conduct3 · 60%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for BOBB'S Pianos & Organs. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terriable experience, rude, ugly attitude, I brought my daughter in to look at baby grand, we had a budget in mind that I shared with sales person Brandon, apon arriving with my daughter he started to show her piano three times the price I asked for. So I tried to say something, he told me it was not my decision it was my 17 year daughters decision,!!! So I corrected him, Brandon then introduce us to his manager.
If you’re going to consign your piano with this company please learn from my mistake and don’t. I’ve called numerous times to ask about our piano that we consigned THREE years ago and I’m told they still have it. I find that hard to believe. The last time I called the gentleman said that “oh yeah, it’s right here on the showroom.” I asked him for a picture of our piano in the showroom so he could prove he still has it and guess what? I never got a picture.
You all know how frustrating sometime it came be going thru TSA inside the airport, or had you seen a sign written "restricted area, authorized to use deadly forces beyond this point", in this place or at least dealing with this sales person you will not pass GO unless you show them you're clear of $$. I am looking for a Yamaha U3 used piano for my daughter, looking over the web and found this Bobb's family own business, give them a call today see if they have any in stock before I go in, spoke to the sales person…
Very rude man that came up to us. Went in there because we want to buy a piano but we were just looking right now and I told him that I was just looking and he just stands right in front us without saying for a few second then says “looking for what a refrigerator?” , didn’t even ask if we needed any assistance on what we were looking for or any sort of help.
Horribly rude staff was inexcusably mean for no reason. Maybe was having a bad day but I’ve never seen such harshness and attitude
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous30 · 37%
- Turned up when they said8 · 10%
- Price matched the quote7 · 9%
- Kept in touch4 · 5%
- Careful with belongings3 · 4%
- Worked hard and fast3 · 4%
Counted across the 82 four and five star reviews we have read for BOBB'S Pianos & Organs. A review can mention more than one thing.
In their own words
I had an amazing experience with Bob’s Piano Moving! From start to finish, the entire process was incredibly easy and seamless. The team was professional, punctual, and handled my piano with the utmost care. They made what could have been a stressful move completely worry-free. Communication was excellent, they arrived on time, and everything was delivered safely without a single issue. It’s clear they take pride in their work and truly care about their customers and the instruments they move.
I had a great experience buying my kawai baby grand six years ago. Fair price for a great piano with good service. Five star! But it hasn’t stopped there. I recently had my piano in storage on the west coast of FL. When they couldn’t “find” my piano I called Bobb’s to get the serial number and details because my receipts were in storage. He quickly called me back with it all!!! Really saved the day! Highly recommend Bobb’s Piano.
We recently purchased a new baby grand piano from this wonderful family-owned business, and the entire experience could not have been better. From the moment we walked in, we were greeted with warmth and genuine care. Brandon took the time to patiently guide us through the options with deep knowledge, helpful advice, and - perhaps most appreciated - no selling pressure or bias toward higher-end or more expensive models/brands. Delivery was impeccable. Friendly, professional, and very careful.
This is a long story but worth the full read so that you can understand the difference between Piano dealers...Our journey to buy the perfect piano started in 2015. We are the kind of clients that make “logical” decisions and don’t run on emotions. We visited ALL the piano stores in Broward County, and even called a few places in Miami, but couldn’t find the right piano for us. I called BOBB’s pianos in Palm Beach (even thouhg it was far for us) and Tim said they had several pianos that met our criteria.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano selection17
- kawai9
- upright piano7
- grand piano purchase4
- family business4
- piano repair3
- piano moves3
- no pressure sales2
- piano placement2
- piano and organ needs2
What the company says about itself
Taken from BOBB'S Pianos & Organs’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Piano Store Serving South Florida for over 70 years providing unparalleled service, quality”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Dealer Come check us out today Call for Financing Options --> Pianos for Sale Learn More Piano Mo”Raw text captured from the page, including any surrounding navigation.