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Boyer-Rosene Moving & Storage

Mover in Naperville, Illinois

Its address is in Bolingbrook, Illinois. It appears here because Google returns it for Naperville.

Google rating

4.6

Ratings counted

172

Are 1 or 2 star

8.1%Above typical

The rating breakdown

14 of the 172 ratings in Google’s published star breakdown for Boyer-Rosene Moving & Storage are one or two star.

Against other listings in Naperville

This company8.1%
Typical listing in Naperville2.3%

5.8 percentage points higher than the middle of the 18 listings in Naperville we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
15087.2%
4 star
74.1%
3 star
10.6%
2 star
31.7%
1 star
116.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Boyer-Rosene Moving & Storage at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Boyer-Rosene Moving & Storage, counted by matching the words they used.

  • Damage to belongings5 · 38%
  • Claim or refund went nowhere3 · 23%
  • Crew conduct3 · 23%
  • Late, delayed or a no-show2 · 15%
  • Price rose after the quote1 · 8%
  • Items missing or never delivered1 · 8%

Counted across the 13 one and two star reviews we have read for Boyer-Rosene Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewArthur V.a year ago
To call these guys butchers would imply a level of training and skill, none of those I encountered had either. I had an extremely disappointing experience with Bekins Moving Company. From the beginning, there were clear misrepresentations about the cost, timeline, and handling of my belongings. What was promised during the initial quote and discussions was not what was delivered.
1-star Google reviewMatt C.2 years ago
DO NOT GO WITH BEKIN!!! THEIR MOVERS STOLE OVER $2,000 from me on top of charging their premium price plus I tipped them!! I would not suggest you go with this company. I paid the extra money for these guys based on reputation and actually lost way more than I could have imagined. The movers stole 3 of my RC cars and had no issue showing me the cars before they “took them to the basement” at the new house.
1-star Google reviewRichard S.8 years ago
This has to be the most inconsiderate trucking company. If you really don’t like your neighbors you should use them. We have a fairly busy alley in Chicago's downtown many trucks use all day long. NO truck ever blocks the Alley except Boyer and Rosene. They not only block entrance to condominiums but make so delivery truck come in one side of the alley and have to back up and go around to deliver on the other side of the alley. Asked to move, they won’t. They have been moving this office for over a week.
1-star Google reviewJuan O.4 years ago
Boyer-Rosene Moving & Storage (Bekins) is the worst company you could hire for a move. Our experience has proven this. We hired Bekins to move us from Bolingbrook, IL, to Fort Mill, SC. First, they missed their estimated delivery date by over a week. Second, they over charged us for our move and did not find the mistake until we forced their hand. Finally, they have denied all of our claims for damage done to our property during the move. Do not hire this company.
1-star Google reviewAmy B.9 years ago
There was one woman packer that ruined my entire move. Even though the men that actually did the move were hard working and polite, the one woman packer made my entire move a nightmare. After unpacking every box in my storage bin 7 months after my move, I found that every single item that I pointed out to her that was very important to me or was sentimental was GONE or BROKEN. There was no coincidence that the things that were broken were each item I pointed out to her.
1-star Google reviewBrendan K.5 months ago
We would definitely NOT recommend this company. We utilized Boyer-Rosene for a move in June 2022, and just about nothing was done right. To start with, the crew showed up late, and instead of being 4+ crew there were only 3 workers. First order of business was apparently for all of them to use our bathrooms. This left of us with the disgusting job of re-cleaning two bathrooms in the home we were leaving.
Reply from the business

Mr. Kranzmann, I'm sorry about the issues during your relocation from four years ago. I'll be pulling your files from our archives and will contact you via telephone to review together. Thank you.

1-star Google reviewHolly F.2 years ago
From my Grandmother's experience, moving from Chicago to Florida: Review on the movers conducting business name Behken/Rosen Boyer. Beware! If your items are damaged don’t expect them to reimburse you and for goodness sake time the time to read every word on the multi page order forms. A move that cost in over $7,300 and a claim for $190 for 5 damaged pieces went nowhere because they say zi chose a $500 deductible, which of course I didn’t, I just signed the computer generated form, as instructed.
1-star Google reviewlisa M.8 years ago
watch what you sign!! They sneak something in the contract the day of the move where they will only be liable for 30 cents per pound. If they damage and expensive dining table like mine, you will not be compensated for it!!

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous52 · 45%
  • Worked hard and fast38 · 33%
  • Careful with belongings32 · 28%
  • Turned up when they said17 · 15%
  • Kept in touch6 · 5%
  • Price matched the quote5 · 4%

Counted across the 115 four and five star reviews we have read for Boyer-Rosene Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewKuya K.a year ago
Every step of Our moving process was flawless with this company. From the very beginning, they were very Friendly and detailed at asking what Large items would be transported As well as the distance travel. By the end of the phone conversation,they were able to very quickly give me a very affordable estimate. Just days before the move, they called me again to confirm and check to see if there were any changes or additions in the moving process. On the day of the move, the movers were on time.
5-star Google reviewMiranda S.6 years ago
I cannot say enough great things about this company, and our movers. Starting with Kelly at the front desk, she is super friendly and personable. She answered all of my questions, and followed through on all the communication and planning to seamlessly coordinate our move. Our movers D, Matt, and John were so awesome! They felt like family from the moment we met them! They were funny, professional, and were so quick in getting all our furniture and belongings quickly and safely from one house to the other.
5-star Google reviewK O.Edited 10 years ago
I have been using Bekins/Boyer-Rosene Moving & Storage for the past 20 years and find them to be consistently excellent. From the first representative who comes out to give us the quote, to the packers and movers who always show up on time and use extreme care when handling our belongings, to the warehouse crew who exercise the same care and concern for our property, to the office staff who are always cordial and provide great customer service.
5-star Google reviewJoseph M.7 years ago
I have never had any positive experiences with movers, till I met Lorenzo (Crew Chief), Eddie, David and Joaquin who moved by belongings from Bensenville to Wood Dale. They arrived on time, equipped to work, and worked hard. They were very polite, engaging and professional. Answered all our questions and addressed all our worries. I cannot say enough about the whole team that I worked with. Laura that came to my home to give me an estimate. Brian the Sales coordinator, and Sylvia that made the final arrangements.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful movers9
  • smooth process4
  • careful handling of furniture4
  • moving process3
  • helpful planning3
  • fast movers2
  • punctual movers2
  • flexible movers2
  • patient movers2
  • move coordinator2

What the company says about itself

Taken from Boyer-Rosene Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…our reviews (888) 973-0146 Call GET FREE QUOTE Toggle navigation Residential Movers Lo”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “…can expect when you work with us! Our family-owned busines isn’t just a top Chicago reside”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…for it. We are accredited with the Better Business Bureau, and we have hundreds of glowing custom”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…and the Surrounding Suburbs Proudly serving Chicagoland for 50 years, Boyer-Rosene offers a "customer f”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • facebook.comsocial
  • mapquest.comdirectory
  • yelp.comreviews
  • bbb.orgreviews

Before you hire Boyer-Rosene Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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