BR Moving
Mover in Philadelphia, Pennsylvania
Google rating
4.7
Ratings counted
181
Are 1 or 2 star
7.2%Above typical
The rating breakdown
13 of the 181 ratings in Google’s published star breakdown for BR Moving are one or two star.
Against other movers in Philadelphia
4.9 percentage points higher than the middle of the 22 movers in Philadelphia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 164 | 90.6% | |
| 4 star | 3 | 1.7% | |
| 3 star | 1 | 0.6% | |
| 2 star | 0 | 0% | |
| 1 star | 13 | 7.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BR Moving at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BR Moving, counted by matching the words they used.
- Damage to belongings9 · 69%
- Items missing or never delivered3 · 23%
- Crew conduct3 · 23%
- Late, delayed or a no-show1 · 8%
- Claim or refund went nowhere1 · 8%
Counted across the 13 one and two star reviews we have read for BR Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Ripped furniture, 2 broken lamp, "stuck in traffic for an hour", missing parts to lamp, brought smaller truck then added, expensive, didn't wear masks, dented and scraped walls, owner rude, and it took 30 emails to get reimbursed 100 dollars which did not cover cost of one of the lamp. Claimed to have sent reimbursement check and two months later it never arrived.
Note: this review reflects service received in 2017. - Nice guys in general, Sam was pleasant to deal with and the movers worked diligently. Cons: - Notable damage to a lot of our belongings. Damaged items include: cat tree, sofa, drawers, TV, artwork, and a hole in my wall. When this was brought up, they said none of it was covered by contract because they were plastic parts.
DO NOT USE THIS COMPANY. I give them no stars however I was unable to submit this without selecting a star. If they damage any of your valuables they are not covered. They have loop holes in the contracts that they are only responsible for .60 cents per pound. That will never be enough to replace what they damaged. I used this company in May. They broke my 75 inch television that I purchased 5 years ago. I paid $2,000.00 dollars for this television 5 years ago.
Mover beware! Notice that most all of the positive photos on this yelp page are from the business itself and all the negative photos are from customers. Do not waste your money. Find anyone else to help you. Facts: We hired them for a full service pack and move on June 1. They agreed to start at 8am. They wrote down the wrong time, didn’t arrive until after 9am and didn’t start until 9:30am. Because they started late, they finished late, and the storage company we had secured closed.
READ THE REVIEWS before you decide to go with this company - there are many reports of stolen items, damaged furniture and horrible customer service if anything goes wrong including offensively low compensation offers. They are careless, unprofessional and my day of movers even told me our move should have been a 4-5 person job but they were trying to cut costs. They also sent a detailed covid protocol prior to the move claiming their movers would be wearing masks and gloves - none of that happened.
Please do not use this company!!!!!! My fiancé and I used BR moving in November of 2017. Unfortunately I was unable to there the day of the move and they took complete advantage of her and her mother. It was vey easy and fast to schedule with this company which was the only pleasant part of the move, the rest was a complete disaster and continues to be to this day. We contacted the company with 2 hours of the move being completed.
Would not recommend BR Moving to anyone. Do NOT Use this company. I wish I would had read the reviews before booking this nightmare company. On August 5, 2018 they sent 3 guys to my unit but only one was actually work and maintain professionalism (his name was Shareef; shareef if you see this start your own company leave BR).
Recently had BR Movers do a pack and move. They had worked for us once before and were fine. Not this time. It was the worst move we have ever experienced. The packing was terrible- items just thrown in boxes, crushed, boxes mislabeled or not labeled at all, or left behind. A lot of boxes were moved into our on-site storage locker and without labeling, we don't know what we have or do not have without unpacking all of them.. Packing and delivery were unbelievably slow.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous93 · 58%
- Worked hard and fast89 · 55%
- Turned up when they said40 · 25%
- Careful with belongings25 · 16%
- Kept in touch24 · 15%
- Price matched the quote6 · 4%
Counted across the 161 four and five star reviews we have read for BR Moving. A review can mention more than one thing.
In their own words
This was my first experience with a professional moving company, and it was great! I contacted several companies for my out of state relocation, and was recommended BR Moving by my neighbor who had just hired them for her previous move. Compared to other moving companies I had contacted, BR moving was the most positively reviewed and reasonably priced. John, the owner was extremely responsive and answered all of my questions - Thank you! The moving specialists, Matt and Xavier were amazing!
Hi Sara, Thank you for taking the time to leave us a review! I'm so glad that we could help you get moved into your new home. Sam
BR Moving provided excellent service for a great price! My organization is based in IL but was having a conference in Philadelphia. It didn't make sense for the products and supplies that we were ordering to be shipped to our office, just to later be shipped to Philly. BR Moving gave us the option of storing pallets of boxes and supplies at their facility and then delivered all of the supplies to us once we arrived on-site. They showed up in a timely fashion, and the whole experience was seamless.
Glad we could help with your conference, hope it was a success!
This was my second experience in 2.5 years with BR Moving and once again, they did a great job. I had the pleasure of working with Pete, Taci, Jamal and Mike and they were all kind, attentive, and wonderful to work with. They worked hard as a team over two days to pack my two-bedroom apartment and move everything to my new location across state lines.
Thank you for trusting us with your move, twice! We are so glad everything went smoothly. Wishing you all the best in your new place.
Shopping for a mover isn't really about finding the right mover. In my experience, it's more about finding peace of mind. I was like most people...hunting around online, reading reviews from multiple websites, etc. I selected BR Moving because the reviews seemed generally positive and honestly, I realized I could read comments forever and it will still feel like I'm rolling the dice. I just needed to get it done. My moving team of Matt, Sosa and Greg were awesome.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff19
- fast work15
- professional movers15
- easy move6
- easy process6
- careful packing4
- no hidden fees3
- flexible scheduling2
- antique furniture moving2
- fast move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial
- thumbtack.comreviews
- bbb.orgreviews