Browning Moving & Storage

My experience with Browning Moving & Storage has been nothing short of a nightmare. From the start, the service was sloppy and incomplete. Several of my boxes arrived opened and torn, and some are still missing. Despite repeated calls, no one has bothered to follow up with me. What makes this worse is that Jason Spaller, Vice President of Browning Moving & Storage, personally assured me that he would walk me through the claims process and help resolve everything.

I had a horrible moving experience and would not recommend Browning Moving & Storage. If I could rate zero stars, I would. What should have been an easy 4 hour load took 10 hours. Due to the delays, I actually had to leave before the crew, which didn’t put me at my destination until after midnight. The loader fell ill with heat exhaustion due to the driver taking 5 hours to inventory, since he was the only one moving boxes in the heat.

Showed up with a vehicle unable to handle our driveway incline. Salesman error or scheduler. Significant extension of loading time. Insufficient manpower at unloading. Significant extension of unloading time. Lost hardware and pump for Sleep Number bed. Finally located after several hours in unlabeled and unnumbered box (packed by them). Damaged the finish on one item. The furniture pad they used had packing tape from a previous load inside and during storage it attached itself to the finish.

United van lines seem a decent moving company as everything being said before the move sounds great and thoughtful (this is the reason for the 2 star). If everything is done correctly, it would be a stress free experience. However, the training, professionalism, and/or work ethic of some of the employees in their agent, Browning, is questionable, making the whole experience very disappointing. Here are just three of the examples: 1.

I had a terrible experience with Browning Moving and Storage in Lakeland, Florida. They wrecked my furniture and will not accept responsibility. I had a box clearly marked on several sides "CLEANING SUPPLIES". They moved it anyway. They must have put that box right on top of my server and piled everything on top. They had 4 families' furniture stuffed and piled high in that truck. No wonder more of my furniture wasn't damaged! What bothers me most about this is that they won't accept responsibility.

I try to be lenient with reviews, but Browning Moving and Storage was a disaster. Foremost, it took around a week for them to move us from South Carolina to Florida. Having dealt with the moving industry before, I knew this would likely happen, but atop the lengthy move, we dealt with massive destruction with our shipped items. Foremost, Browning sent an estimator to our house who admonished against our packaging on our own.

Unreliable, unprepared, careless, and undependable are some of the adjectives that come to mind. I do not recommend hiring this company as the movers were sloppy, rushed through out the process, damaged many of our items, and the office staff was unfriendly. There are other competent movers out there and I recommend not falling for their “low” price/estimate. In fact, just over three years ago we moved to Tampa from Palm Beach County and not a single item was damaged or was missing. Below is a brief.

They just moved me to Rochester, NY. Worse move ever. Shelves missing from a bookcase, lampshades crushed, damaged a nightstand while they delivered it, and I had to wait 2 weeks for them to deliver my furniture. The amount they charged was obscene considering the fact I packed everything. They had to pack some pictures on the wall, a floor lamp, shrink wrap furniture, roll up three rugs and load the truck. I could have and should have used ABF for about a 3rd of the cost.