Century Storage
Self-storage facility in Lakeland, Florida
Google rating
4.9
Ratings counted
313
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
5 of the 313 ratings in Google’s published star breakdown for Century Storage are one or two star.
Against other listings in Lakeland
About the same as the middle of the 16 listings in Lakeland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 285 | 91.1% | |
| 4 star | 20 | 6.4% | |
| 3 star | 3 | 1.0% | |
| 2 star | 2 | 0.6% | |
| 1 star | 3 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Century Storage at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Century Storage, counted by matching the words they used.
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Century Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They lost my business then they couldn't figure out how to answer the phone. They kept pick up and disconnecting the call.....
Good storage unit - poor review because they do not allow for pods to be dropped off to transfer. This makes it very rough to move across country.
Thank you for the review Robert! We do apologize for any inconvenience the policy may have caused.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous82 · 35%
- Worked hard and fast20 · 9%
- Price matched the quote8 · 3%
- Kept in touch2 · <1%
- Careful with belongings1 · <1%
Counted across the 231 four and five star reviews we have read for Century Storage. A review can mention more than one thing.
In their own words
The Facility Manager, Judy, is very personable and professional, and rental was completed quickly and efficiently at reasonable prices. An insurance plan is available, but there is no mandatory insurance requirement here. It is nice to know that at least one storage company is not afraid to let people value their own belongings as they see fit. Thank you, Judy and Century Storage (Christina)!
If you’re looking for a unit to Rent, I definitely recommend you this place. It has Everything What You’re Looking for as: Beautiful units, Nice people, Great price, And it’s very clean and security. You’re not going to find any order Place better than this Judy, Christine Waiting to assist On anything you need. Give a try. You would love it.
Thank you for the great review Hubert!
I’ve been with Christina Century Storage for a while and have always been happy with the quality of their communication, how they have addressed any issues very positive and I have recommended them to others
Thank you for the review Benita!
Dropped our Motorhome yesterday and had another great experience with Christina and the staff. The facility is extremely clean and well protected. Thanks!
Hi William, thank you for the great review! We’re thrilled to hear you had another smooth experience when dropping off your motorhome. Our team always appreciates the kind words. We’re glad the clean facility and secure, well-protected storage give you peace of mind.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff34
- easy rental process8
- clean property6
- safe property6
- professional office3
- climate controlled units2
- no required insurance2
- application process2
- boat storage2
- helpful team2