Buehler Moving Companies
Mover in Firestone, Colorado
Its address is in Aurora, Colorado. It appears here because Google returns it for Firestone.
Google rating
4.3
Ratings counted
314
Are 1 or 2 star
14.3%Above typical
The rating breakdown
45 of the 314 ratings in Google’s published star breakdown for Buehler Moving Companies are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 242 | 77.1% | |
| 4 star | 19 | 6.1% | |
| 3 star | 8 | 2.5% | |
| 2 star | 6 | 1.9% | |
| 1 star | 39 | 12.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Buehler Moving Companies at 14.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Buehler Moving Companies, counted by matching the words they used.
- Damage to belongings15 · 37%
- Items missing or never delivered11 · 27%
- Crew conduct5 · 12%
- Claim or refund went nowhere3 · 7%
- Late, delayed or a no-show2 · 5%
- Stopped responding2 · 5%
- Price rose after the quote1 · 2%
Counted across the 41 one and two star reviews we have read for Buehler Moving Companies. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Our business used Buehler to move a little over a year ago. Some things got damaged and despite purchasing moving insurance and filing a claim, we never got reimbursement for the damages! We have inquired few times, but no response from claims department whatsoever. The lead guy from the moving team was very rude as well. Do not recommend to entrusting this team with your belongings!
Feedback like yours is important, Agnieszka. We hope you'll reach out to your agent to provide more details about your recent moving experience and what could have been handled better. Please call Mayflower Customer Care at [phone removed].
DO NOT use this company! They are awful in a hundred different ways. It started when I first moved out to Denver and half of my belongings were placed in storage. I received a call saying I should be there when the truck was unloaded to "check on my items." When I arrived (having driven an hour), the truck had already been unloaded and my belongings were in wooden shipping crates. I was told by warehouse staff that the crates could not be opened and I could not see my belongings.
Hello Kate, Thank you for your review of Buehler Companies. We truly appreciate your feedback as it helps us to improve our business operations and policies internally. Your review has been submitted to our upper Management Team and the Director of Quality Control.
We hired Buehler (AKA Mayflower, United, Student Movers, etc) to move our family to another town, they gave us a bid that was about 15% lower than our other options. The representative, Rich Giglio, came to our house and did a thorough walk through. Our estimate was for $4929.85 After the move they billed me for an additional nearly 20%, $850, because they ended up packing more boxes than originally estimated.
Hello Benjamin, Thank you so much for the review. Reviews help us to understand where we can improve internally. It is my understanding that your move actually came under the estimated cost, but the packing wasn't completely done.
I had an incident where I had missing property that could be tracked by GPS (last seen in a place I’ve never been immediately after the movers came to pack up my stuff) and filed a police report. Was told multiple times I’d be contacted by management, who were copied on an email saying to contact me. Still never heard from anyone and nothing was ever done.
Joshua, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you.
This is the worst company you could ever imagine dealing with. I feel sorry for the owner of this company as he is probably unaware of "Joy' working in his Denver location. This person lies repeatedly and then tries to cover with more lies. She is horribly rude and when asked to speak to the highest authority in the company, she stated it was her. I know this is not true because no person holding value in their own company would speak like this and would be trained properly in customer service.
Relocating Does Not Change Business - former Q1 2016 location Jackson Street Denver. They did this to wipe out negative reviews on google. This service was used in 2016 as part of a long distance United Van Lines move between CO ad AZ. United Mayflower(UM) contracts to local moving companies. UM is a series of complex shell corporations that only have an administrative staff and all physical storage, and transportation services are contracted out.
Thank you for your review and sharing your experience with us. It certainly is not within our standards. We want to be sure that our customers' experience are positive and their items arrive without damage. We would like to investigate this situation for you, but are unable to find your order.
This has been the worst moving experience I’ve had in my 12 years of active-duty service with the U.S. Army. The movers were booked through the military’s system, and yet when an entire crate of my belongings went missing, the only direction I was given was to “file a claim.” No real accountability. No sense of urgency. No help. I now have mattresses on the floor because both sets of queen bed side rails are gone. My child’s crib side rails are also missing.
Cynthia, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to Mayflower Customer Care at [phone removed] for assistance.
I purchased Full Value Protection and expected my belongings to be handled with care. Unfortunately, my experience was extremely disappointing. Multiple major items arrived damaged, including my reclining furniture and OLED television. Each were listed on my high value sheet. The damage affected not only the appearance of these items but their functionality as well.
We appreciate you sharing your experience and understand the frustration and stress this situation has caused. We are committed to addressing these issues and encourage you to contact Mayflower Customer Care at [phone removed] for further assistance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous84 · 41%
- Worked hard and fast48 · 24%
- Careful with belongings29 · 14%
- Turned up when they said25 · 12%
- Kept in touch15 · 7%
Counted across the 203 four and five star reviews we have read for Buehler Moving Companies. A review can mention more than one thing.
In their own words
I've had a lot of bad movers, so my expectations for a move from Colorado to Arizona weren't exactly high. However, Buehler/Mayflower turned out to be fantastic movers. We had a contract to have them pack a lot of our kitchen, artwork, and glassware, and their packing job was fast and thorough - everything was carefully and thickly wrapped. Great packing team who showed up on time and were very helpful and friendly.
Thank you so much for your kind review Jennifer! We really appreciate the truth in your words as moving can be a very stressful time. We are glad that our crews made it easier than it has been in the past for you.
Selling house here in Denver and moving to Georgia. We required a pack out and storage of much of our furniture and belongings to show the house. We have used Buehler / Mayflower for a couple of moves to the UK and back in the past and was pleased with the service we received, so decided to go with them again. Chris Coyle walked through the house and compiled estimates for the 1st pack out, storage, 2nd pack out (after selling house), storage until we find a house in Georgia, and final move to new house.
Thank you so much for taking the time to write this review for Garth and Tiny! We appreciate hearing all of the good things that you had to say. If you would like the same crew, just let your coordinator know and we will do everything we can to get the same guys out there.
We are expecting our first child in November and we needed to hire movers for our recent move. The whole situation was complicated by the fact that we would be between homes for several days, between when we needed to be out of our old house and when we would be able to move into our new house. I got multiple quotes, and Buehler was the more reasonable option for us. Buehler was fantastic.
Thank you so much for the good review! We really appreciate you taking the time out to review us.
Buehler Mayflower did a full pack / move from my townhouse in Denver to North Carolina. Tina, Garth (?), and their crew performed the pack which included household items, art, and art objects. Upon unpacking in North Carolina, all items were perfect. Words cannot adequately describe Mark Sievert and Jack on the loading in Denver: eye for detail, quick and efficient. He took great care of my items and the walls/floors of my townhouse were undamaged.
Thank you so much for taking the time to write this positive review for us Erin! I will let the crews and driver know what you said!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military move11
- moving crew5
- polite staff5
- smooth process3
- reliable workers3
- cordiality2
- punctual crews2
- no breakage2
- ease of move2
- customer support2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews