Byron Cowling Moving and Storage
Moving and storage service in Lubbock, Texas
Google rating
4.6
Ratings counted
18
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 18 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 88.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 5.6% | |
| 1 star | 1 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Byron Cowling Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for Byron Cowling Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Nightmare of an experience. The movers showed up 5 hours later than they were scheduled, broke some furniture, and disappeared for some time between our old and new house. On top of that, they left quite a bit behind requiring me to take 4 additional car loads of items myself. They only offered to refund us $56 dollars on an almost $1000 bill. I would use anyone else if I could.
The move was fast, the crew was friendly and they also had sticky fingers! It's been a while to get to everything that was stored in the garage but after going through everything I was shocked to see my music CD collection was gone! All late 60's to early 90's classic rock and roll! About 125 cd's and my computer software all missing in action! BEWARE!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 36%
- Worked hard and fast2 · 18%
Counted across the 11 four and five star reviews we have read for Byron Cowling Moving and Storage. A review can mention more than one thing.
In their own words
We have used Byron Cowling's moving services on a regular basis for more than a year now. They always do their best to fit us in when we have a last minute client move in or out and their movers are very courteous and respectful of everyone's time.
Thank you Michelle, you are the best!!. We are Blessed with a long relationship with the company and yourself. You make it easy and fun. Hope you have the BEST year ever!!! See you Thursday!
The crew was great. They were quick and efficient. We were moving offices and I had several large desks that had to be moved. We were up and running in the new office later that day. No issues with banged up furniture. I would use again!
Hi Nichole Forman, Thank you for leaving this wonderful review for us!! We are always there for you. Wish you All the Best - Byron Cowling Moving and Storage
They have been so amazing. They have moved things around to accommodate our crazy needs multiple times. Augusta who answers the phones and does scheduling is a absolute treasure. I am truly grateful we chose to use this company. They have been a complete and total blessing 🙌. …
AWWWW. Thank you!! It is a blessing for us to work with the amazing people in West Texas like yourself. We know moving can be stressful and things happen that are out of your control. We will do everything in our power to make our part smooth and stress free.
Byron Cowling helps me with every move every time. They do a fantastic job and their crew and crew leaders are very respectful with furniture and fragile items. I highly recommend them to anybody needing to move anything.
Thanks Payton!! Its great to have customers that you speak to so much in business that when they call you now speak like friends. Hope you have a fantastic New Year! Hope to hear from you soon!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew3
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory