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Cajalco Temescal Storage & RV Center

Self-storage facility in Corona, California

Google rating

4.8

Ratings counted

436

Are 1 or 2 star

3.2%Around typical

The rating breakdown

14 of the 436 ratings in Google’s published star breakdown for Cajalco Temescal Storage & RV Center are one or two star.

Against other listings in Corona

This company3.2%
Typical listing in Corona6.2%

3.0 percentage points lower than the middle of the 6 listings in Corona we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
40893.6%
4 star
112.5%
3 star
30.7%
2 star
20.5%
1 star
122.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Cajalco Temescal Storage & RV Center at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cajalco Temescal Storage & RV Center, counted by matching the words they used.

  • Items missing or never delivered4 · 33%
  • Price rose after the quote2 · 17%
  • Damage to belongings1 · 8%
  • Crew conduct1 · 8%

Counted across the 12 one and two star reviews we have read for Cajalco Temescal Storage & RV Center. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTame4 years ago
If you want your catalytic converter stolen, your storage unit broken into, your rates raised, your unit and valuables locked out and then auctioned off then come here. All the people who made this place great are gone. The new people working here are inattentive, heartless scam artists looking to take your money and feed you lies and sorrys. Look out for rats and snakes inside the office and on the property.
Reply from the business

Tame we would be more then happy to speak to you about your opinions but cannot locate you as a customer of ours. Like any business, we have had some good employees move on to new chapters by their choice and of course some who do not fit with the owners set of expectations.

1-star Google reviewAl G.13 years ago
False advertising. I drove 40 miles one way to get a unit at the Corona facility. They would not honor the prices listed on their own web site. The prices were much higher for a 10X10 unit. They don't honor their own discounts and then they charge extra fees on top of that. I didn't measure their sample units but they sure looked smaller than they were supposed to be.
Reply from the business

We are sorry the old staff didn't give you good service. If you are ever in area again, we have a great team and our rates are posted on our website.

1-star Google reviewLeanne L.7 years ago
Saw an online ad. Called them and they said they would honor the internet price. When I got there the price went WAY up. Really rude manager. I see they have a lot of auctions too, people with trucks lined up. If you miss a payment your stuff is gone. I'd give them zero if I could. JUST DON'T GO THERE.
Reply from the business

We are sorry you had a bad experience. We have all new management if you are ever in the area again. Our prices are shown on line.

1-star Google reviewLucy N.Edited 2 years ago
I never said why I gave you a bad review. The review itself has nothing to do with you evicting me from the property for not paying on time. You were in fact very kind for allowing me to make arrangements for the storage unit that belonged to my dad after he had a heart attack and lost his house. I’m grateful for that. Thank you. I personally think you’re petty and arrogant. I find you incredibly unpleasant and I immensely dislike your management company. The owners of this facility aren’t any better the Sukuts.
Reply from the business

Lucy, we understand you have every right to your opinion and sorry we were not the right choice for you. We wish you well. Previous response: Hi Lucy, We understand your right to post publicly if unhappy with us but you are aware why we did not renew your lease and we will leave that between us.

1-star Google reviewPAM R.a week ago
Our catalytic converter was stolen from our RV. Interesting that it happened to a couple of rigs here and at your other facility on the nights when security called off sick. It’s really unfortunate this happened and cost $3400 to replace. You accepted ZERO responsibility which I understand because that’s what I signed in the agreement. However, I have since moved out of your facility and you will not refund even a portion of the rent that I paid for the month. How many hits can someone take from your business?
1-star Google reviewInfinityeventrentals9 years ago
WILL NOT DO BUSINESS AGAIN. This place has charged my card numerous times. Valerie is just NOT HELPFULL AT ALL and has no customer service experience at all. She will not get up her seat to help at all. She has turned me down more than twice because I show up 10-15 minutes after 4pm. She says im late and she would not help me at all after the facility closes at 6pm? Don't understand.
Reply from the business

We are sorry you had a bad experience with old staff. Art is still with us.

1-star Google reviewAngel C.4 years ago
Beware of this shady U-Haul rental for over charging. I rented a 10-ft truck for 4 hours (10:43 AM - 2:20 PM). However, they did not check-in my rental until 4:53 PM so I was charged an extra rental fee ($19.95 + $1.00 environmental fee + tax). When I returned the truck, there were 3 workers and ZERO (0) customers. I think they are not checking in trucks when it is returned and doing them later so they can over charge and get away with it if you don't check your receipt.
Reply from the business

Angel, our staff contacted you to let you know we contacted U-Haul to have the check in time fixed and the extra charge removed. As soon as the team saw they forgot to change the time they were already trying to fix it.

1-star Google reviewCalvin H.a year ago
Had my catalytic converter stolen here and manangement refused to even HELP pay for another one so $2000 bucks later...after storing there for two years we moved on. We were told someone cut a hole in the gate and that they would have THAT repaired. What a slap in the face. BE PREPARED BEFORE STORING HERE.
Reply from the business

Calvin, We take all feedback seriously, but after reviewing our records, we do not have any history of a customer by your name or an incident matching your description. It’s possible you may have the wrong facility, and we kindly ask that you verify before posting a public review.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous90 · 23%
  • Worked hard and fast40 · 10%
  • Price matched the quote8 · 2%
  • Turned up when they said4 · 1%
  • Kept in touch3 · <1%

Counted across the 386 four and five star reviews we have read for Cajalco Temescal Storage & RV Center. A review can mention more than one thing.

In their own words

5-star Google reviewChan P.2 years ago
This place offers affordable prices and provides storage spaces that are exceptionally clean and highly secure. I am currently using a unit with Drive-up access, which is very convenient. The staff members are friendly and provide prompt assistance. In particular, Madison was extremely helpful when I inquired via email, when I went to sign the contract, and when I needed assistance with purchasing moving supplies. I would highly recommend it to others.
Reply from the business

We are so happy we could help with your storage needs Chan. Thank you so much for your business.

5-star Google reviewThaer S.Edited a year ago
Frank the manager was super helpful and kind, he was very knowledgeable about what storage unit I would need for my vehicle. The process was super easy and fast. Also calling around found that this would be the best price in the area with the quickest service. All around a good value.
Reply from the business

Thank you so much for choosing us Thaer. We appreciate the business and the kind review.

5-star Google reviewChelsey E.8 years ago
We love this RV storage facility! The staff is amazing and always extremely helpful and responsive (Thanks Ralph for all you do!). Did we mention they have a great place to dump, wash down the RV, fill up with water and air, AND they have an awesome ice machine at our disposal?! If you're looking for a clean and great place to store your RV, we highly recommend coming here!
Reply from the business

Thank you

5-star Google reviewRobert E.7 years ago
My wife and I have been a customer of Cajalco Temescal Canyon Storage sence April of 2018. We store our classic cars there. Today we had an ocassion to visit the facility. As soon as we arrived a very serious situation occurred. We desperately needed the attention of the management in order to solve the problem. We went to the office where we were greeted by Natalie. Natalie aloud us to frantically explain to her what happening. Natalie was so very professional. She aloud us time to come down.
Reply from the business

Thank you

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • informative staff37
  • unit selection32
  • dump station7
  • storage unit rental6
  • quick setup5
  • covered spots5
  • moving units4
  • trailer storage4
  • clean storage spaces2

What the company says about itself

Taken from Cajalco Temescal Storage & RV Center’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “…by premium security features, including 24/7 video recording, security gates, indivi”Raw text captured from the page, including any surrounding navigation.

Before you hire Cajalco Temescal Storage & RV Center

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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