VIP Transport - Mayflower agent
Mover in Corona, California
Google rating
4.5
Ratings counted
87
Are 1 or 2 star
9.2%Above typical
The rating breakdown
8 of the 87 ratings in Google’s published star breakdown for VIP Transport - Mayflower agent are one or two star.
Against other listings in Corona
3.0 percentage points higher than the middle of the 6 listings in Corona we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 82.8% | |
| 4 star | 3 | 3.4% | |
| 3 star | 4 | 4.6% | |
| 2 star | 1 | 1.1% | |
| 1 star | 7 | 8.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is VIP Transport - Mayflower agent at 9.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for VIP Transport - Mayflower agent, counted by matching the words they used.
- Damage to belongings1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for VIP Transport - Mayflower agent. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was looking forward to a positive experience w VIP transport as they were shared to me as a good option to consider. Called their 800 number at least twice, was told to contact, either a Christine or Kimberly, I asked for either when I called, was told told they were both busy, by a very nice lady and if I'd like to leave a voicemail. I left a vmail w my contact info and no one got back to me on my first call. Tried calling again, same thing and no call back, again.
Guillermo, we're sorry to hear you have some concerns and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call Mayflower Customer Care at [phone removed].
It was awful. Boxes piled improperly and many boxed items were broken. The furniture was even worse. Storage units were not climate controlled. The antiques were dried out, brittle and many were broken.
Be careful if moving across the nation. If I had it to do over, I would select a company that doesn't contract everything out. No accountability. I spent months organizing treasured pictures and woodworking projects which are now forever lost. Nobody asked before deciding what I could or couldn't keep. Limited weight was wasted by packing canned goods rather than personal items.
Ms. Kreger, can you please contact our office as soon as possible? This is not the correct company you are posting on. Please email [email removed] or call [phone removed] and ask for Mindy. Thank you and so sorry about your experience.
They did not load all of my belongings. When they are arrived, they were unable to out two beds together because the packers missed placed my screws. It's been 4 days and they have yet to resolve my problem.
Hello Kimberli, Can you please contact Mindy Sanhamel at our office? [phone removed] or [email removed] This move follows a military process but we will see how we can help you. Thank you
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous19 · 38%
- Worked hard and fast6 · 12%
- Kept in touch6 · 12%
- Turned up when they said3 · 6%
- Careful with belongings2 · 4%
Counted across the 50 four and five star reviews we have read for VIP Transport - Mayflower agent. A review can mention more than one thing.
In their own words
These guys just moved me from SoCal to Phoenix and they did a great job every step of the way. Excellent communication all the way through. The moving crew led by Frank, were all courteous, respectful, quick and efficient with the pick up and delivery. They also have several online tools to assist with getting everything pulled together and ready for the pick up. I'll be using them again if needed in the future.
Thank you so much for taking the time to share your positive experience, Larry. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us.
VIP Transportation transported our car from Orange County to New York without any issues, and it arrived on time. We later shipped the vehicle back from New York to Orange County as well, again with a smooth and hassle-free experience. If you’re looking to transport your vehicle trouble-free and with peace of mind, Kimber at VIP Transportation is someone you can rely on. We highly recommend Kimber and VIP Transportation.
Thank you for sharing your positive experience with us. We're delighted to hear that your vehicle transport was smooth and timely. We’ll be sure to share your kind words with Kimber and the team. Your trust in our services means a lot, and we're here to guide you whenever you need us.
We moved into a townhome and they worked tirelessly through Southern California's scorching weather and with two moms who seemed to have kept everything through the years. They were quick, they handled the items carefully, they were friendly, and just went out of their way to assure everything was placed in their proper location.
I highly recommend this company! When you move to another state 1300 miles away, there is much more that you need to do over and above just packing your belongings in boxes. So while I was inundated with a plethora of details— details such as researching and learning about how to live in a different climate zone, preparations to live in that climate zone before actually moving, and a few important escrow snags— I dreaded the task of having to rent a truck, find loaders in Southern California and unloaders in my…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff13
- communication5
- boxes4
- courteousness3
- polite staff3
- office3
- promptness2
- careful handling2
- warehouse personnel2
- people2
What the company says about itself
Taken from VIP Transport - Mayflower agent’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“Business A+ BBB Rating 4.9 Star Rating 24/7 Support Available Service Area Cities W”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Corona, CA Moving Company — Since 1982 VIP Transport Skip to main content Re”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…ifornia Headquarters VIP Transport is a family-owned moving company headquartered in Corona,”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“1-800-998-4847 Pay My Bill Request Free Quote Loading... Premium moving services, sec”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- superpages.comdirectory
- nextdoor.comsocial