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Cali Moving and Storage

Mover in San Diego, California

Google rating

4.7

Ratings counted

292

Are 1 or 2 star

6.8%Above typical

The rating breakdown

20 of the 292 ratings in Google’s published star breakdown for Cali Moving and Storage are one or two star.

Against other movers in San Diego

This company6.8%
Typical mover in San Diego2.6%

4.3 percentage points higher than the middle of the 22 movers in San Diego we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
26691.1%
4 star
41.4%
3 star
20.7%
2 star
41.4%
1 star
165.5%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Cali Moving and Storage at 6.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cali Moving and Storage, counted by matching the words they used.

  • Damage to belongings7 · 39%
  • Crew conduct5 · 28%
  • Price rose after the quote4 · 22%
  • Items missing or never delivered4 · 22%
  • Late, delayed or a no-show1 · 6%
  • Belongings withheld over payment1 · 6%
  • Stopped responding1 · 6%

Counted across the 18 one and two star reviews we have read for Cali Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewAva K.a year ago
Awful experience. Do not use this company. They sent two movers — one who didn’t speak English, which made communication nearly impossible. I had already moved most of my belongings and only needed help with a few large pieces. I clearly instructed them to only wrap TVs and large furniture, but they ignored me and wasted time wrapping fabric chairs and other items that did not need to be wrapped, stretching out the process unnecessarily.
1-star Google reviewJonathanEdited 5 months ago
We hired this company for a recent move and unfortunately experienced significant damage and missing parts. Our custom resin table was placed on its side directly on asphalt during the move, which severely damaged and ruined the outer edge. In addition, the wheel from our bed frame are now missing. After reaching a reimbursement agreement for the documented damage, I was informed that the check would only be mailed if I first removed my negative reviews.
1-star Google reviewFreddie G.4 years ago
DO NOT USE THIS COMPANY!!!! Three guys came to do our move. The driver who was the supervisor took a 20 minute break after two hours and proceeded to get high (pot). When he came back, he was extremely slow and spacey. The 8 minute drive took them 45 minutes. They stopped for lunch, which is fine, however only wanted to take 15 minutes off the total as well as wanted t charge me for the first 20 minute break. When he got to the new apartment, again he smelled of pot, glossy and red eyes. Again, moved very slowly.
1-star Google reviewAnanya R.6 years ago
They charged me for 7.5 hours to move a 1 bedroom apartment. They moved just the furniture (2 queen beds, 2 desks, 1 couch, 1 Tv desk with TV, few chairs) and few boxes that I had packed. I had lots of other miscellaneous stuff that I did not let them move because they (2 men) were moving at a snails pace. They showed up at my place at 9:55 AM and gave me the receipt at 4:30 PM. That is 6 hours and 35 minutes which is itself too long to move a 1 bed apartment.
1-star Google reviewKelsey A.a year ago
If I could leave zero stars I would. DO NOT hire this company, we have never had such unprofessional and inappropriate service from a business. The list of complaints we have about this company is endless. But I’m short, we shopped many moving companies for our move last month for our 2 bedroom apartment, and went with this one based on our initial consultation which seemed very professional. The actual moving process was everything but professional.
1-star Google reviewAnourack S.8 years ago
I'm gonna get Straight to the point. The movers got their truck stuck going up my storage drive way. Almost five hr later they finally got the truck out. With the help of a tow truck . After I insisted a tow truck 4hr Prior!!! Instead of doing what made since, they wanted to take the cheap way out. At the end, they still did what I Suggested at the end! They wasted my whole day with their Stupidity and bad judgement! If that wasn't bad enough. By the end of the whole day, Five and a half hr later.
1-star Google reviewSasha A.a year ago
I am extremely low income, and using these movers was the biggest mistake of my life. Not only do they go as slow as possible and try to amp up the charges for what they are moving and drag it out, but the losses are not worth it. One of the only things I've ever purchased for myself was a nice Samsung tablet. It was only a couple years old, and I purchased it directly from the manufacturer. Not only did I never see that again after moving, it has now vanished from my google account.
1-star Google reviewSimon Y.a year ago
Do NOT Trust This Moving Company – Stole My Valuables & Ignored My Concerns I would give this company zero stars if I could. I had a horrible experience with them, and I strongly recommend you avoid them at all costs. The movers stole three of my pricey items during the move, and after multiple attempts to contact them, they have completely ignored my emails and concerns. It’s appalling that a company entrusted with handling your belongings would have such little integrity and absolutely no customer service.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous135 · 52%
  • Worked hard and fast128 · 49%
  • Careful with belongings70 · 27%
  • Turned up when they said46 · 18%
  • Kept in touch28 · 11%
  • Price matched the quote13 · 5%

Counted across the 260 four and five star reviews we have read for Cali Moving and Storage. A review can mention more than one thing.

In their own words

5-star Google reviewDaria P.3 years ago
This guys surprised us! To start, the whole booking process was so quick and easy. We found Cali Moving and Storage on google, submitted a quote request and received the call from them literally in couple of minutes. They sounded like they really know what they are talking about, covered all the questions, explained all the details and regulations of CA, offered a great price. After we scheduled they still stayed on contact, sent couple emailed and confirmed our move the day before the big day.
Reply from the business

Wow, thank you so much for this incredibly detailed and positive review! We're thrilled to hear your entire moving experience, from initial contact to final walk-through, went smoothly and stress-free.

5-star Google reviewCorey R.a year ago
We hired this company last week to help us move. I can't possibly say enough Good things about them. They communicated with me every step of the way to get the date and time set up. They were very flexible and able to fulfill my exact needs and expectations. They gave me a quote for a price and stood from to that quote. The day of arrival they called to let me know.They were picking up a truck and arrived promptly to begin helping us. Move our one bedroom apartment to a four bedroom home nearby.
5-star Google reviewDouglas S.6 months ago
We recently moved from a 2-bedroom apartment in Oceanside to San Marcos and had a great experience with this Cali moving. From the initial quote to the final box being unloaded, everything went great. The crew arrived right on time, were incredibly friendly, and worked hard thru out the day like pros. They handled all of our furniture (some of it quite bulky and old!) as if it were their own, using proper proper protection (pads and plastic).
5-star Google reviewSusan B.11 months ago
I recently moved from San Diego to Poway, and as an older woman who has gone through several moves in my life, I can honestly say this was the smoothest one yet. The gentlemen from Cali Moving & Storage were kind, patient, and very careful with all of my belongings. They packed everything for me so neatly, and not a single dish or picture frame was broken. What I appreciated most was how respectful and polite they were.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional movers33
  • smooth move25
  • professional crew18
  • careful movers15
  • quick movers15
  • large truck5
  • no hidden fees5
  • reliable movers5
  • efficient packing4
  • bed disassembly2

What the company says about itself

Taken from Cali Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “…to assist you. We are Fully Licensed & Insured You don't have to worry about your belo”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…quoted rate for your local move or a guaranteed flat rate price for your long distance”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Quote Get A Quote 619-764-2680 Get Your Free Quote Today! Our office is open 7 days a week”Raw text captured from the page, including any surrounding navigation.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…nfirmation email. Great Reputation With over 9 years of experience, we have established and”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…happy to assist you. We are Fully Licensed & Insured You don't have to worry about”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • chamberofcommerce.comdirectory

Before you hire Cali Moving and Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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