Canada Moving
Moving and storage service in Burlington, Ontario
Google rating
4.4
Ratings counted
58
Are 1 or 2 star
10.3%Above typical
The rating breakdown
6 of the 58 ratings in Google’s published star breakdown for Canada Moving are one or two star.
Against other listings in Burlington
8.2 percentage points higher than the middle of the 14 listings in Burlington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 44 | 75.9% | |
| 4 star | 5 | 8.6% | |
| 3 star | 3 | 5.2% | |
| 2 star | 2 | 3.4% | |
| 1 star | 4 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Canada Moving at 10.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Canada Moving, counted by matching the words they used.
- Crew conduct2 · 40%
- Damage to belongings1 · 20%
- Items missing or never delivered1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Canada Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not impressed with this organization at all. I called on Thursday August 29 to inquire if they were available for a last minute move. Despite calling the Burlington phone number, it was answered in Kitchener. The person answering the phone "screened" me first to see if I was conducting a survey?? She put me through to a voice mail in Burlington - I explained my situation in a message and even mentioned that I was a former Director of one of the organizations that had given them a good review (hoping to indicate…
Hi Richard, We're sorry to hear about your bad experience. Our team usually has exceptional customer service. We do not tolerated this type of behavior from any of our staff. In order to rectify this situation, we invite you could contact the Quality Control Manager, Carrie Capone ([email removed])…
They backed into our car on the side of the road then denied it. Their people stood in the driveway watching as my wife walked to her car and said nothing about hitting it, then when confronted denied it. Our car was smashed into by a white transport truck, you can see the paint color and the hits from the upper and lower bumper. The only transport on our street that day was Burlington movers and its a quiet court with no thru traffic. Thanks Burlington movers. Worst company ever.
My name is Chris and I am the Manager of Burlington Movers. We are sorry to hear about the damages that happened to your vehicle the other night, but would like to ensure you that we were not responsible.
One of the guys was stoned and kept saying he's so stoned he can't see very well. Pretty unprofessional and he was extremely rude. Hope he's not the one driving your trucks.
Hello Stephanie, first of all I'm sorry to hear that this happened to you and we have a zero tolerance policy for this type of behavior especially in the presence of a customers. To do a thorough investigation we would need a time, place and the name of person.
Movers were very obviously doing a rushed job. Multiple items left behind that were tagged to be taken and weren’t, including a bunch of paperwork. Apparently clients are responsible for feeding them and buying them drinks as that was an ask. Drug paraphernalia falling out of their pockets.
Thank you for your feedback. We take all reviews seriously and strive to provide the best service possible. We have not been able to locate any record of your move in our system. If you believe this is in error or would like to discuss your experience further, please contact us directly at [phone…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous22 · 51%
- Worked hard and fast21 · 49%
- Turned up when they said7 · 16%
- Careful with belongings6 · 14%
- Kept in touch4 · 9%
Counted across the 43 four and five star reviews we have read for Canada Moving. A review can mention more than one thing.
In their own words
The quote and actual price were very close indeed which led to no suprises and no anxiety on our end. Alex did a great job on that and by coming out to the house to actualy see the household goods was appreciated. Yours was the only company to do an on site visit! Tim at Burlington Movers kept us updated until moving day. On moving day the crew was on time efficient and quick while being very pleasant and helpfull. The esimated unload timeframe was 4-16 days and it was exactly 1 week!
Hello Richard, Thank you for leaving us a great review!
In St. Catharines, the whole experience felt more like collaborating with a well-tuned crew than handing off a task to strangers, and that’s what made it stand out. One of the workers kept narrating each step in a light, playful way—as if he were hosting his own behind-the-scenes documentary—and somehow that set the tone for the entire day. They weren’t rushing, but there was this steady confidence in every action, like they already anticipated the tricky parts before they even showed up.
Thank you for the wonderful review! We’re so happy to hear that your move in St. Catharines felt smooth, organized, and stress-free. Our team always aims to work confidently, communicate clearly, and make the day easier for our customers, so it’s great to know that came through.
We recently used Burlington Movers for our big move to Stoney Creek from Oakville and we have nothing but amazing things to say about them. The guys were very friendly and helpful. They worked hard and made sure to take time to joke with us when we all needed a laugh. We only wished that we could remember all their names because they made this move a smooth transition from our home of 33 years into our new home.
We have used Burlington Movers 4 times now, and once again the experience was smooth and worry-free. On Friday July 7th, John G., Brad, Josh, Jeramey and Allan were fast, efficient, careful and very cordial. They were always concerned for our well-being, asking if we were okay, and telling us everything was fine and "easy-peasy". It is a testament to their professionalism and skills that they worked their a***s off while making it look easier than it was and maintaining their sense of humor.
We take extra good care of our repeat customers, good to work with you again Dave. Cheers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff9
- smiling crew6
- respectful movers4
- efficient crew4
- careful handling4
- helpful crew3
- moving-related packing2
- responsiveness2
- smooth move2
- quick team2
- easy experience2
What the company says about itself
Taken from Canada Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…your home or business, click here for a free quote, or call any of our locations across Ca”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Canada and beyond for generations. With over 125 years of moving experience and as a member of”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…relocation specialists to get pricing guaranteed and honest rates. We’ll ensure your mov”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yelp.careviews