Capitol City Storage
Storage facility in Cheyenne, Wyoming
Google rating
4.1
Ratings counted
66
Are 1 or 2 star
15.2%Well above typical
The rating breakdown
10 of the 66 ratings in Google’s published star breakdown for Capitol City Storage are one or two star.
Against other listings in Cheyenne
9.4 percentage points higher than the middle of the 18 listings in Cheyenne we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 60.6% | |
| 4 star | 11 | 16.7% | |
| 3 star | 5 | 7.6% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 15.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Capitol City Storage at 15.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Capitol City Storage, counted by matching the words they used.
- Crew conduct4 · 57%
Counted across the 7 one and two star reviews we have read for Capitol City Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
poor customer service and unprofessional - I recently called 1/6/23 @10:20 AM and spoke with a lady about storage unit sizes and prices. The Capitol City Storage Representative was rude and inconsiderate saying," I don't have time to go through all the storage options with you." RED FLAG - I'd be cautious to associate yourself with someone who conducts themself in that manner.
We are recently moving to Cheyenne and I called last week looking for prices for storage the lady here was so rude to me, put me on hold for a good 20 mins, I ask about sizing and prices and all she told me was we don’t have them available then I asked so your full and she said no I said okay can I have prices and she hung up on me. So rude and unprofessional. Don’t rent here
Hi Stacia Halligan, thank you for your feedback. Please give us a call at ([phone removed] so we can address your concerns.- Regards, Capitol City Storage
Bad costumer service and rude behavior, during conversations kept interrupting and yelling, owner and employee using foul language accusing of not trying to pay even though I was charged twice with late fees on my credit card. Got locked out from getting my stuff. Will update later.
Renters beware! We didn't get our security deposit back till 3 months after we moved out. We wish we would have gone through with small claims court. She also cussed me out over the phone because I kept calling her about the status of the …
Said I was on the way to rent only storage lot told her I was driving there and b there two hours when we got there we had to wait on the lady just to b told we were out if luck sorry she said she rented it cause we not show up owell …
The owners of this business are not ethical with their business dealings. They have owed me money for more than 90 days and everytime I ask about my deposit I get an excuse. I would not recommend doing business with these folks.
I'm not quite sure why you are leaving a review here you have never rented a storage unit from this business
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 25%
- Price matched the quote1 · 13%
Counted across the 8 four and five star reviews we have read for Capitol City Storage. A review can mention more than one thing.
In their own words
Military discount super clean and professional employees and varying range of sizes definitely recommend to every one we have move here!
So far, so good. Just moved in. Clean facility. Gated and fenced. Reasonable pricing.
We have been using Capitol Storage since we moved here 6+ years ago. Very friendly owners and staff. Good security also.
This place is great secure and clean couldn't ask for more in a storage facility
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent7
- security7
- friendly staff7
- cleanliness6
- clean facility2
- rude2
- secure unit2
- cameras2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews