Carolina - Midwest Moving Company

Very shady to say the least! Stored, Over charged & billed card without permission- c.card company had to get involved. Used excessive men at house when 1/2 that was adequate. Destroyed new furniture, but could only get them to pay for a fraction of it's value. I would stay away, unless you want similar experiences.

I had a terrible experience moving with this company in Charlotte, NC. Although I managed to book them at the last minute, everyone I interacted with was incredibly unprofessional. The movers were extremely careless—they forgot the boxes I had ordered, moved slow and spent most of their time chatting among themselves in the corners. The boss showed up but stayed in his car, casually chatting with the workers at intervals in the parking lot.

I booked with them due to their high reviews but I definitely regret my decision. I called on June 13 to get an estimate and was told it would be sent within 4 hours. By the next day, I still hadn't received it so I called back and they sent it to me but it still took several hours. After receiving the estimate, I booked the move and paid a $220 deposit. My move was scheduled for June 25.

I would highly recommend that you use a different moving company. The movers never showed up and since the move was taking place on a weekend I was unable to contact anyone to see when they would show since their office is closed on weekends. When I called the next week I was told the sales associate took my deposit but did not schedule my move. For compensation I was initially told they would come pick up all my cardboard boxes and the morning of I received a text saying it would cost a minimum of $120.

Unfortunately we will have to rescind our previous 5 star rating due to the fact that, during the move in FEBRUARY 2024 an expensive piece of medical equipment was damaged and we were told that someone would come to repair it the next day. That never happened. We have spent MONTHS attempting to get a response from someone at the company. FINALLY we did speak with someone TWO WEEKS AGO, who stated that the moving team was definitely responsible for the damage and they also had never reported it to the main office.

I rarely write reviews but I would hate for someone else to experience what I did. I did a Google search and went on review ratings choosing this company and it was not a good idea for this company. The movers were 3 hours past the arrive time window, no follow up from the company without me calling. My place/property and items were damaged with no equivalent compensation with insurance purchased. The company was non responsive to me about the damages for at least two weeks.

This is the worst moving experience Ive ever had. I’ve moved 18 times for work in four years, on most occasions solo (no moving help) trust me this. My moving reservation was for 8-10 I changed the reservation 9-11 the day prior, thinking theyd arrive by 9 but it was the arrival window. On moving day they responded immediately to my request to arrive around 830, because of the loading dock reservation window. My movers responded quickly to say theyd be arriving at 11, comfirming the appointment is for 11.

Well, we hired this company to pack and load our move and I drove the U-Haul truck 300 miles and as you see things did break and the TV box was just cobbled together. I expected some damage. They had 1 experienced person and 3 new people doing the work. They loaded the freezer on end anno pads on the floor where they set it hence the scratches. The issue I have is replies take for ever and they don’t compensate for damage even though they packed and loaded, if they don’t deliver.