Castle Movers
Google rating
4.8
Ratings counted
41
Are 1 or 2 star
4.9%Around typical
The rating breakdown
2 of the 41 ratings in Google’s published star breakdown for Castle Movers are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Killeen
About the same as the middle of the 18 listings in Killeen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 39 | 95.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Castle Movers at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Castle Movers, counted by matching the words they used.
- Damage to belongings1 · 100%
- Late, delayed or a no-show1 · 100%
Counted across the 1 one and two star review we have read for Castle Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used this company multiple times and always tipped. They broke my adjustable bed. Did not show up to finish repairing it. They charged me for the part to repair it. The bed still didn’t work and then I couldn’t get the warranty for the bed because Castle Movers told me that they were putting on a new part and did not. They bought a used part that did not work and that voided my warranty. They also moved my furniture in the rain.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 75%
- Careful with belongings2 · 50%
- Worked hard and fast2 · 50%
- Turned up when they said1 · 25%
Counted across the 4 four and five star reviews we have read for Castle Movers. A review can mention more than one thing.
In their own words
Amazing job! Denzel and Ralph were professional, efficient, and handled everything with great care. They arrived on time, worked quickly, and made the entire moving process stress-free. I truly appreciate their hard work and would highly recommend them to anyone looking for reliable movers. Thank you for an outstanding experience!
Castle Movers did a wonderful job. They were very friendly, courteous and were very careful with our belongings. Went above and beyond our expectations. I would recommend them for any job.
I wanted to get on here and give a huge shoutout to Ralph and Denzel for helping me with my move. If you are looking for movers, seriously, look no further—these guys are the real deal. …
Moved everything quickly and even connected the washer and dryer. Was nice, professional & careful with all items. Will definitely recommend if you need items moved and unloaded !
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing7
- denzel washington7
- polite staff7
- fast work4
- short notice4
- reliable movers3
- no damage3
- washer and dryer disconnection3
- care with moving items2
- flexible scheduling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- manta.comdirectory
- chamberofcommerce.comdirectory
- nextdoor.comsocial